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Lachlan Graham
Hospitality House Supervisor
Summary
Seasoned Hospitality House Supervisor with over 8 years of experience in leading teams, guest services, and operations management. Proven ability to increase guest satisfaction, develop innovative programs, and manage budgets effectively. Seeking a challenging role to leverage my expertise and contribute to the success of a reputable organization.
Education
Bachelor’s Degree in Hospitality Management
June 2016
Skills
- Guest Services
- Front Desk Management
- Housekeeping Supervision
- Laundry Management
- Budgeting and Forecasting
- Human Resource Management
Work Experience
Hospitality House Supervisor
- Provided comprehensive training to team members on hospitality best practices and guest relations techniques.
- Facilitated guest feedback surveys and analyzed results to identify areas for improvement in service quality.
- Represented the hospitality team at industry events and conferences to showcase services and build relationships.
- Managed a budget of over $500,000, optimizing expenses while maintaining high standards of guest satisfaction.
Hospitality House Supervisor
- Led a team of hospitality professionals to provide exceptional guest services and accommodations, resulting in a 98% guest satisfaction rating.
- Developed and implemented new guest service programs that increased average guest spending by 15%.
- Managed all aspects of hospitality operations, including room reservations, guest checkin and checkout, and special event planning.
- Negotiated and secured partnerships with local vendors to provide exclusive discounts and amenities for guests.
Accomplishments
- Implemented a new guest feedback system that increased guest satisfaction ratings by 15%.
- Developed and executed training programs for new hospitality house staff, resulting in a 20% improvement in guest service quality.
- Established partnerships with local businesses to offer exclusive amenities and discounts to guests, enhancing their overall experience.
- Developed a comprehensive guest safety and security plan, ensuring a secure and comfortable environment for all guests.
- Implemented a new reservation system that streamlined operations, reduced guest wait times, and increased occupancy rates.
Awards
- Received Hospitality House Supervisor of the Year award for exceptional performance and dedication to guest satisfaction.
- Honored with the Employee Excellence Award for consistently exceeding expectations in providing exceptional hospitality services.
- Recognized for Outstanding Leadership during a period of significant operational challenges, maintaining high levels of guest satisfaction.
- Received a Service Excellence Award for consistently providing personalized and attentive guest service.
Certificates
- Certified Hospitality Housekeeping Executive (CHHE)
- Certified Front Desk Manager (CFDM)
- Certified Guest Service Professional (CGSP)
- Certified Hotel Administrator (CHA)
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How To Write Resume For Hospitality House Supervisor
- Highlight your experience in guest services and operations management in your resume objective or summary.
- Quantify your accomplishments with specific metrics to demonstrate your impact on guest satisfaction and revenue generation.
- Showcase your leadership skills by emphasizing how you have motivated and developed your team.
- Include keywords from the job description in your resume to increase its visibility to potential employers.
Essential Experience Highlights for a Strong Hospitality House Supervisor Resume
- Led a team of hospitality professionals to consistently achieve a 98% guest satisfaction rating.
- Developed and implemented new guest service programs that resulted in a 15% increase in average guest spending.
- Managed all aspects of hospitality operations, including room reservations, guest check-in and checkout, and special event planning.
- Negotiated and secured partnerships with local vendors to provide exclusive discounts and amenities for guests.
- Provided comprehensive training to team members on hospitality best practices and guest relations techniques.
- Facilitated guest feedback surveys and analyzed results to identify areas for improvement in service quality.
Frequently Asked Questions (FAQ’s) For Hospitality House Supervisor
What are the primary responsibilities of a Hospitality House Supervisor?
A Hospitality House Supervisor is responsible for overseeing all aspects of hospitality operations, including guest services, housekeeping, and laundry management.
What skills are required to be successful in this role?
Key skills for this role include guest services, front desk management, housekeeping supervision, laundry management, budgeting, and human resource management.
What are the career prospects for a Hospitality House Supervisor?
With experience and additional education, Hospitality House Supervisors can advance to management positions such as Hotel Manager or General Manager.
What is the average salary for a Hospitality House Supervisor?
The average salary for a Hospitality House Supervisor in the United States is around $55,000 per year.
What are the challenges faced by Hospitality House Supervisors?
Common challenges include managing guest expectations, resolving complaints, and maintaining a positive and efficient work environment.
How can I prepare for an interview for a Hospitality House Supervisor position?
Be prepared to discuss your experience in guest services, operations management, and team leadership. You should also be familiar with the specific hotel or organization you are applying to.