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Rebecca Davis
Housing Management Representative
Summary
Highly motivated and experienced Housing Management Representative with over 5 years of experience managing a portfolio of 500+ residential units. Proven ability to maintain a high-quality tenant base, enforce lease agreements, and ensure compliance with housing regulations. Exceptional communication and interpersonal skills, with a strong work ethic and a dedication to providing excellent customer service.
Education
Bachelor’s Degree in Business Administration
December 2018
Skills
- Tenant Relationship Management
- Property Management
- Rent Collection
- Eviction Processing
- Property Inspection
- Work Order Management
Work Experience
Housing Management Representative
- Inspected properties regularly to assess maintenance needs and ensure compliance with housing standards.
- Coordinated repairs and maintenance with contractors and vendors to ensure timely and costeffective service.
- Prepared monthly financial reports, including rent collection, expenses, and cash flow analysis.
- Collaborated with community organizations and social services to provide support to tenants in need.
Housing Management Representative
- Managed a portfolio of 500+ residential units, ensuring compliance with all applicable housing regulations.
- Conducted thorough tenant screenings, including background and credit checks, to maintain a highquality tenant base.
- Handled tenant inquiries, complaints, and requests in a timely and professional manner.
- Enforced lease agreements and policies, including rent collection, late payments, and lease violations.
Accomplishments
- Successfully managed a portfolio of over 200 affordable housing units, ensuring timely rent collection and maintaining high occupancy rates.
- Developed and implemented a new tenant screening process that reduced the vacancy rate by 15% by identifying and attracting qualified candidates.
- Facilitated the purchase of land for the development of a new affordable housing complex, securing government funding and negotiating favorable terms with the seller.
- Led the implementation of a new property management software system, reducing operational costs and improving communication with tenants by 25%.
- Developed a strategic plan for the renovation of an existing affordable housing complex, increasing the value of the property and improving the living conditions for residents.
Awards
- Recognized with the 2022 Excellence in Housing Management Award for exceptional performance in affordable housing development.
- Received the 2021 Housing Management Representative of the Year Award from the National Association of Housing and Redevelopment Officials (NAHRO).
- Honored with the 2020 Community Service Award for outstanding contributions to the local affordable housing community.
- Won the 2019 Excellence in Housing Innovation Award for the creation of a unique program that provides rental assistance to individuals experiencing homelessness.
Certificates
- Certified Housing Management Professional (CHMP)
- Accredited Residential Manager (ARM)
- National Apartment Leasing Professional (NALP)
- Certified Property Manager (CPM)
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How To Write Resume For Housing Management Representative
- Highlight your experience in property management, tenant relations, and rent collection.
- Showcase your knowledge of housing regulations and compliance.
- Emphasize your communication and interpersonal skills and ability to resolve tenant issues.
- Quantify your accomplishments and provide specific examples of your success in managing a housing portfolio.
- Tailor your resume to each specific job description and highlight the skills and experience most relevant to the position.
Essential Experience Highlights for a Strong Housing Management Representative Resume
- Managed a portfolio of 500+ residential units, ensuring compliance with all applicable housing regulations.
- Conducted thorough tenant screenings, including background and credit checks, to maintain a high-quality tenant base.
- Handled tenant inquiries, complaints, and requests in a timely and professional manner.
- Enforced lease agreements and policies, including rent collection, late payments, and lease violations.
- Inspected properties regularly to assess maintenance needs and ensure compliance with housing standards.
- Coordinated repairs and maintenance with contractors and vendors to ensure timely and cost-effective service.
- Prepared monthly financial reports, including rent collection, expenses, and cash flow analysis.
- Collaborated with community organizations and social services to provide support to tenants in need.
Frequently Asked Questions (FAQ’s) For Housing Management Representative
What are the qualifications for a Housing Management Representative?
Typically, a bachelor’s degree in business administration, real estate, or a related field is required, along with experience in property management or customer service.
What are the key responsibilities of a Housing Management Representative?
Key responsibilities include managing a portfolio of residential units, screening tenants, enforcing lease agreements, handling tenant inquiries, and ensuring compliance with housing regulations.
What skills are required to be a successful Housing Management Representative?
Strong communication and interpersonal skills, knowledge of housing regulations, and experience in property management are essential qualities for success in this role.
What is the career outlook for Housing Management Representatives?
The job outlook for Housing Management Representatives is expected to grow faster than average in the coming years, due to the increasing demand for rental housing.
What is the average salary for a Housing Management Representative?
The average salary for a Housing Management Representative varies depending on experience and location, but typically ranges from $40,000 to $60,000 per year.
What are the benefits of working as a Housing Management Representative?
Benefits of working as a Housing Management Representative include job stability, opportunities for advancement, and the chance to make a positive impact on the community.
How can I prepare for an interview for a Housing Management Representative position?
To prepare for an interview for a Housing Management Representative position, research the company, practice answering common interview questions, and bring examples of your experience in property management and customer service.