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Danial Brooks
Desktop Support Technician
Summary
Highly experienced Desktop Support Technician with a proven track record of providing exceptional technical support to users in a fast-paced environment. Possesses a deep understanding of hardware and software troubleshooting, endpoint management, and operating system deployment. Skilled in Active Directory administration, network troubleshooting, and remote support. Demonstrated ability to resolve complex technical issues efficiently and effectively.
Education
Bachelor’s degree in Computer Science or a related field
March 2015
Skills
- Active Directory Administration
- Endpoint Management
- Help Desk Management
- Network Troubleshooting
- Operating System Deployment
- Remote Support
Work Experience
Desktop Support Technician
- Deployed and configured new software applications.
- Assisted with the implementation of new technologies and solutions.
- Created and maintained documentation for technical procedures.
- Provided training on new software and hardware.
Desktop Support Technician
- Installed and maintained hardware and software on over 1,000 desktops and laptops.
- Provided technical support to users via phone, email, and remote access.
- Troubleshooted and resolved hardware and software issues remotely and onsite.
- Managed and maintained user accounts and permissions.
Accomplishments
- Implemented a centralized remote desktop management system, streamlining support and reducing response time by 25%
- Migrated employees to a new operating system, ensuring seamless transition and minimal business disruption
- Established a knowledge base and training program, empowering endusers to resolve common issues independently
- Automated routine tasks using scripting, increasing efficiency and freeing up time for complex support
- Collaborated with vendors to troubleshoot complex hardware and software issues, ensuring timely resolution
Awards
- Received IT Excellence Award for consistently exceeding performance metrics and innovating new solutions
- Honored with Technical Support Star of the Quarter for exceptional customer satisfaction and troubleshooting skills
- Recognized with Support Superhero Award for resolving critical incidents swiftly and minimizing downtime
Certificates
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certified Solutions Expert (MCSE)
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Essential Experience Highlights for a Strong Desktop Support Technician Resume
- Installed and maintained hardware and software on over 1,000 desktops and laptops.
- Provided technical support to users via phone, email, and remote access.
- Troubleshooted and resolved hardware and software issues remotely and onsite.
- Managed and maintained user accounts and permissions.
- Deployed and configured new software applications.
- Assisted with the implementation of new technologies and solutions.
Frequently Asked Questions (FAQ’s) For Desktop Support Technician
What are the essential skills for a Desktop Support Technician?
Essential skills for a Desktop Support Technician include hardware and software troubleshooting, endpoint management, operating system deployment, Active Directory administration, network troubleshooting, and remote support.
What are the career prospects for a Desktop Support Technician?
With experience, Desktop Support Technicians can advance to roles such as System Administrator, Network Administrator, or IT Manager.
What certifications are valuable for a Desktop Support Technician?
Valuable certifications for a Desktop Support Technician include CompTIA A+, CompTIA Network+, and Microsoft Certified Solutions Associate (MCSA).
What are the common challenges faced by Desktop Support Technicians?
Common challenges faced by Desktop Support Technicians include resolving complex technical issues, meeting deadlines, and managing multiple tasks simultaneously.
How can I improve my skills as a Desktop Support Technician?
You can improve your skills as a Desktop Support Technician by staying up-to-date on the latest technologies, taking training courses, and gaining experience through hands-on projects.