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Koa Sullivan
Network Support Coordinator
Summary
Experienced Network Support Coordinator with a proven track record of success in managing complex network infrastructure and resolving performance issues. Expertise in network troubleshooting, help desk support, and network security. Strong communication and problem-solving skills, with a commitment to providing exceptional support to users.
Education
Bachelor’s degree in Computer Science or a related field.
September 2015
Skills
- Network Troubleshooting
- Help Desk Support
- Network Management
- LAN/WAN Infrastructure
- Router/Switch Configuration
- DNS/DHCP Management
Work Experience
Network Support Coordinator
- Led a team of technicians in network upgrade and maintenance projects, resulting in improved performance by 15%.
- Established a remote network support desk, providing 24/7 assistance to users and resolving 80% of issues remotely.
- Utilized network automation tools to streamline processes and improve operational efficiency by 40%.
- Provided enduser training on network best practices and troubleshooting techniques, reducing support calls by 25%.
Network Support Coordinator
- Collaborated with network engineers to resolve complex network performance issues, leading to a 20% reduction in downtime.
- Managed network infrastructure for over 1,000 devices, ensuring 99.9% uptime and optimizing network efficiency.
- Implemented a centralized network monitoring system, providing realtime visibility and analysis, reducing issue resolution time by 30%.
- Developed and maintained network security policies, ensuring compliance with industry standards and mitigating potential threats.
Accomplishments
- Successfully implemented a network security solution, reducing malware incidents by 30%
- Designed and deployed a new network infrastructure, improving network performance by 50%
- Automated network monitoring processes, reducing downtime by 25%
- Successfully integrated a new network management system, improving network visibility and control
- Led a team of network engineers in a major network upgrade, ensuring seamless transition and minimal disruption
Awards
- IT Excellence Award for outstanding technical support and problemsolving abilities as a Network Support Coordinator
- Network Support Professional of the Year Award for exceptional customer service and technical expertise
- Commendation for exceptional troubleshooting skills and resolving critical network issues
- Recognition for innovative solutions to complex network challenges
Certificates
- CISSP (Certified Information Systems Security Professional)
- CCNA (Cisco Certified Network Associate)
- MCSA (Microsoft Certified Solutions Associate)
- CompTIA Network+
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How To Write Resume For Network Support Coordinator
- Highlight your experience in network troubleshooting and problem-solving.
- Showcase your knowledge of network infrastructure and security protocols.
- Emphasize your communication and interpersonal skills.
- Quantify your accomplishments to demonstrate the impact of your work.
- Use action verbs and specific examples to describe your responsibilities.
Essential Experience Highlights for a Strong Network Support Coordinator Resume
- Troubleshoot network performance issues and provide resolution plans.
- Manage network infrastructure to ensure optimal performance and uptime.
- Implement and maintain network security measures to mitigate threats.
- Provide technical support to end-users and resolve queries remotely.
- Lead network upgrade and maintenance projects.
- Develop and execute network monitoring strategies to detect and resolve issues.
- Collaborate with network engineers and other IT professionals to ensure seamless network operations.
Frequently Asked Questions (FAQ’s) For Network Support Coordinator
What are the primary responsibilities of a Network Support Coordinator?
Network Support Coordinators are responsible for managing network infrastructure, troubleshooting network issues, providing technical support, and implementing network security measures.
What are the skills and qualifications required for this role?
Network Support Coordinators typically have a bachelor’s degree in Computer Science or a related field, along with experience in network troubleshooting, help desk support, and network security.
What is the career path for a Network Support Coordinator?
Network Support Coordinators can advance to roles such as Network Administrator, Network Engineer, or IT Manager.
What are the challenges faced by Network Support Coordinators?
Network Support Coordinators often face challenges such as resolving complex network issues, meeting performance targets, and staying up-to-date with emerging technologies.
What are the key qualities of a successful Network Support Coordinator?
Successful Network Support Coordinators possess strong technical skills, problem-solving abilities, and communication skills.
How can I prepare for an interview for a Network Support Coordinator position?
To prepare for an interview, familiarize yourself with common network troubleshooting techniques, practice answering technical questions, and research the company and its network infrastructure.
What are the certifications beneficial for Network Support Coordinators?
Network Support Coordinators can benefit from certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), and Microsoft Certified Solutions Expert (MCSE).