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Moises Perry
Steward/Stewardess
Summary
Stewardess with 5+ years of experience on major airlines. Proven ability to provide exceptional customer service, manage cabin operations, and respond to emergencies effectively. Experience in serving meals, attending to passenger needs, enforcing safety regulations, and adhering to company policies. Excellent communication and interpersonal skills, ensuring a comfortable and memorable flight experience for passengers.
Education
Bachelor’s Degree in Hospitality Management
June 2019
Skills
- Principles of Customer Service
- Bartending and Food Service
- Beverage Compounding
- Cabin Service
- Safety Management
- First Aid Procedures
Work Experience
Steward/Stewardess
- Served meals and beverages to passengers, ensuring proper presentation and adherence to dietary restrictions.
- Managed and replenished cabin supplies, including food, beverages, and linens.
- Assisted with onboard emergencies, including evacuation procedures and first aid administration.
- Communicated effectively with flight crews and ground staff to coordinate passenger needs and aircraft operations.
Steward/Stewardess
- Ensured a safe, clean, and comfortable environment for passengers during flights, including cabin inspections and emergency preparedness.
- Provided exceptional customer service to passengers, handling inquiries, complaints, and special requests.
- Assisted passengers with boarding, seating, and luggage handling, ensuring a smooth and efficient boarding process.
- Monitored passenger behavior and maintained order during flights, enforcing safety and security regulations.
Accomplishments
- Developed and implemented a training program for new flight attendants, improving their efficiency and safety knowledge by 20%.
- Established a Passenger Assistance Team to provide personalized support to elderly and disabled passengers, increasing their satisfaction by 35%.
- Initiated a recycling program on flights, reducing environmental impact by 15% and saving the airline $10,000 annually.
- Successfully resolved over 50 customer complaints per month, maintaining a 95% satisfaction rating.
- Trained and mentored new flight attendants, fostering a positive and supportive work environment.
Awards
- Received the Flight Attendant of the Year Award for exceptional customer service and operational excellence.
- Awarded the Safety Star for implementing innovative safety measures that enhanced passenger protection.
Certificates
- Federal Aviation Administration (FAA) Certification
- Cardiopulmonary Resuscitation (CPR)
- Automated External Defibrillator (AED)
- Water Survival Training
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How To Write Resume For Steward/Stewardess
- Highlight your customer service skills and ability to handle challenging situations with grace and professionalism.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact on passenger satisfaction or operational efficiency.
- Showcase your knowledge of safety regulations and emergency procedures, emphasizing your preparedness and ability to respond effectively in critical situations.
- Include any additional certifications or training that you have completed, such as first aid or CPR, to enhance your credibility as a qualified steward/stewardess.
Essential Experience Highlights for a Strong Steward/Stewardess Resume
- Ensured a safe, clean, and comfortable environment for passengers throughout the flight.
- Provided exceptional customer service, handling passenger inquiries, complaints, and special requests.
- Assisted passengers with boarding, seating, and luggage handling, ensuring a smooth and efficient boarding process.
- Monitored passenger behavior, maintained order during flights, and enforced safety and security regulations.
- Served meals and beverages to passengers, ensuring proper presentation and adherence to dietary restrictions.
- Managed and replenished cabin supplies, including food, beverages, and linens.
- Assisted with onboard emergencies, including evacuation procedures and first aid administration.
Frequently Asked Questions (FAQ’s) For Steward/Stewardess
What are the primary responsibilities of a Steward/Stewardess?
The primary responsibilities of a Steward/Stewardess include ensuring passenger safety and comfort, providing exceptional customer service, assisting with boarding and disembarking, serving food and beverages, and handling emergencies.
What qualifications are required to become a Steward/Stewardess?
Typically, airlines require candidates to have a high school diploma or equivalent, excellent customer service skills, and the ability to work well in a team environment. Some airlines may also prefer candidates with experience in the hospitality industry or with a degree in a related field, such as hospitality management.
What are the key skills and qualities of a successful Steward/Stewardess?
Successful Stewards/Stewardesses possess strong communication and interpersonal skills, a service-oriented mindset, and the ability to remain calm and composed under pressure. They are also physically fit and able to work long hours on their feet.
What is the career path for a Steward/Stewardess?
With experience and seniority, Stewards/Stewardesses may advance to roles such as lead flight attendant, purser, or cabin manager. Some may also move into management positions within the airline industry or pursue careers in other areas of hospitality.
What is the job outlook for Stewards/Stewardesses?
The job outlook for Stewards/Stewardesses is expected to be favorable in the coming years, as the airline industry continues to grow and demand for air travel increases. However, competition for positions can be high, especially at major airlines.