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Zephyr Cole
Principal Technical Writer
Summary
Highly accomplished Principal Technical Writer with 10+ years of experience leading teams and delivering exceptional technical documentation. Proven ability to develop and implement content strategies that align with business objectives, resulting in increased customer satisfaction and website traffic. Expertise in industry-leading content management systems and a strong foundation in user experience design.
Education
Master’s in Technical Writing
November 2017
Skills
- Technical Writing
- Editing and Proofreading
- Content Management
- User Experience (UX) Design
- Collaboration Tools
- Content Strategy
Work Experience
Principal Technical Writer
- Developed and maintained a comprehensive style guide for a largescale software development project, ensuring consistency and quality across all documentation.
- Utilized industryleading content management systems (e.g., MadCap Flare, DITA) to create and manage complex technical documentation.
- Leveraged Microsoft Word, PowerPoint, and other productivity tools to produce highquality written, visual, and multimedia documentation.
- Conducted user research and analysis to gather feedback and improve the usability and effectiveness of technical documentation.
Principal Technical Writer
- Led a team of technical writers in developing and maintaining user documentation for a complex enterprise software suite, resulting in a 20% increase in customer satisfaction ratings.
- Developed and implemented a content strategy that aligned with the companys business objectives, resulting in a 15% increase in website traffic.
- Established and managed a knowledge base for the companys technical support team, enabling them to resolve customer issues 25% faster.
- Created and delivered training materials on technical writing best practices to a global audience of over 100 employees.
Accomplishments
- Led a team of technical writers to develop and publish a comprehensive software user guide that reduced user queries by 75%.
- Pioneered the use of Agile methodology in technical writing, resulting in a 30% reduction in timetomarket for user documentation.
- Spearheaded the migration of legacy documentation to a modern, singlesource content management system, increasing content accessibility by 25%.
- Established a technical writing center of excellence that provided training, mentoring, and support to technical writers across the organization.
- Developed a content strategy that aligned technical documentation with business objectives, ensuring the effective communication of technical information.
Awards
- Received the Presidential Award for Excellence in Technical Writing from the Society for Technical Communication (STC).
- Won the STC Technical Writing Excellence Award for a technical reference manual.
- Honored with the STC International Technology Communication Award for developing a structured content management system.
Certificates
- Certified Professional Technical Communicator (CPTC)
- Certified Content Professional (CCP)
- Master Technical Communicator (MTC)
- Technical Publication Management (TPM)
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How To Write Resume For Principal Technical Writer
- Highlight your leadership and management skills in your resume, demonstrating your ability to effectively lead and motivate teams.
- Quantify your accomplishments with specific metrics and data whenever possible.
- Showcase your expertise in industry-leading content management systems and your understanding of user experience design principles.
- Include examples of your technical writing portfolio that demonstrate your strong writing skills and ability to produce clear and concise documentation.
Essential Experience Highlights for a Strong Principal Technical Writer Resume
- Lead and manage a team of technical writers in developing and maintaining user documentation for complex software products.
- Develop and implement content strategies that align with the company’s business objectives and user needs.
- Establish and manage knowledge bases and support resources for technical support teams.
- Create and deliver training materials on technical writing best practices to global audiences.
- Develop and maintain comprehensive style guides and documentation standards to ensure consistency and quality across all documentation.
- Conduct user research and analysis to gather feedback and improve the usability and effectiveness of technical documentation.
Frequently Asked Questions (FAQ’s) For Principal Technical Writer
What are the key skills and qualifications required to be a successful Principal Technical Writer?
Key skills and qualifications include strong writing and editing skills, proficiency in content management systems, knowledge of user experience design principles, and experience in leading and managing teams.
What are the typical responsibilities of a Principal Technical Writer?
Responsibilities typically include leading and managing a team of technical writers, developing and implementing content strategies, creating and maintaining knowledge bases, delivering training on technical writing best practices, and developing and maintaining style guides and documentation standards.
What are the career growth opportunities for Principal Technical Writers?
Career growth opportunities include advancement to roles such as Director of Technical Writing, Content Strategy Manager, or User Experience Manager.
What are the top industries that hire Principal Technical Writers?
Top industries that hire Principal Technical Writers include software development, technology, manufacturing, healthcare, and finance.
What is the average salary for a Principal Technical Writer?
The average salary for a Principal Technical Writer in the United States is around $120,000 per year, according to Glassdoor.
What are the benefits of working as a Principal Technical Writer?
Benefits of working as a Principal Technical Writer include competitive salaries, opportunities for career growth, and the satisfaction of creating documentation that helps users effectively use complex products and services.