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Carol Brown
Counter Helper
Summary
Accomplished Counter Helper with over 5 years of experience in the fast-paced food service industry. Proven ability to provide exceptional customer service, maintain a clean and organized work environment, and ensure the smooth and efficient processing of orders and payments. Skilled in handling cash, utilizing POS systems, and collaborating effectively with team members. Eager to contribute my skills and dedication to a reputable organization.
Key Achievements:
- Processed over 500 orders per shift with accuracy and efficiency, resulting in increased customer satisfaction and reduced wait times.
- Prepared food items and beverages to exacting standards, maintaining high levels of quality and consistency.
- Provided exceptional customer service, promptly addressing inquiries and resolving any issues to enhance the overall dining experience.
- Assisted with inventory management, ensuring the availability of necessary supplies and minimizing waste.
- Utilized POS systems and cash registers effectively, maximizing efficiency and reducing wait times.
Education
Associate’s Degree in Hospitality Management
December 2016
Skills
- Cash Handling
- Point-of-Sale (POS) Systems
- Customer Service
- Inventory Management
- Food Safety
- Attention to Detail
Work Experience
Counter Helper
- Assisted with inventory management, ensuring the availability of necessary supplies.
- Utilized POS systems and cash registers effectively, minimizing wait times and maximizing efficiency.
- Collaborated with team members to provide seamless and efficient service.
- Supported marketing initiatives and promotions to enhance customer engagement.
Counter Helper
- Processed orders and payments accurately and efficiently, ensuring customer satisfaction.
- Prepared food items and beverages according to established standards, maintaining high levels of quality.
- Provided excellent customer service, promptly addressing inquiries and resolving any issues.
- Maintained a clean and organized work area, adhering to health and safety regulations.
Accomplishments
- Implemented a new inventory tracking system that reduced inventory discrepancies by 20% and improved order accuracy.
- Trained and mentored new counter helpers, resulting in improved productivity and reduced training time by 15%.
- Developed a system for organizing and prioritizing customer orders, leading to a 15% reduction in order processing time.
- Successfully resolved customer complaints and escalated issues to management, ensuring customer satisfaction and maintaining a positive reputation.
- Identified and implemented costsaving measures in the ordering process, reducing expenses by 10%.
Awards
- Received Employee of the Month award for exceptional customer service and efficiency in order fulfillment.
- Recognized for achieving a 98% accuracy rate in processing customer orders, exceeding company standards.
- Received a team award for consistently meeting and exceeding daily sales targets.
- Recognized for going above and beyond in assisting customers, resulting in positive feedback and increased sales.
Certificates
- HACCP Certification
- ServSafe Food Handler Certification
- First Aid and CPR Certification
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How To Write Resume For Counter Helper
- Highlight your customer service skills and ability to interact positively with customers in a fast-paced environment.
- Showcase your attention to detail and ability to handle multiple tasks simultaneously while maintaining accuracy and efficiency.
- Emphasize your knowledge of food safety regulations and your commitment to maintaining a clean and sanitary work area.
- Demonstrate your teamwork and collaboration skills, highlighting your ability to work effectively in a team environment.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact on the business.
Essential Experience Highlights for a Strong Counter Helper Resume
- Processed customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Prepared food items and beverages according to established standards, maintaining high levels of quality and presentation.
- Provided excellent customer service, promptly addressing inquiries, resolving any issues, and ensuring a positive dining experience.
- Collaborated with team members to provide seamless and efficient service, maintaining a positive and productive work environment.
- Maintained a clean and organized work area, adhering to health and safety regulations and ensuring a sanitary and inviting dining space.
- Assisted with inventory management, ensuring the availability of necessary supplies and minimizing waste.
- Supported marketing initiatives and promotions, engaging with customers and enhancing brand awareness.
Frequently Asked Questions (FAQ’s) For Counter Helper
What are the key skills required for a Counter Helper?
Essential skills for a Counter Helper include excellent customer service, attention to detail, multitasking abilities, knowledge of food safety regulations, and the ability to work effectively in a team environment.
What are the primary responsibilities of a Counter Helper?
Key responsibilities of a Counter Helper involve processing customer orders accurately, preparing food items and beverages according to established standards, providing exceptional customer service, maintaining a clean and organized work area, assisting with inventory management, and supporting marketing initiatives.
What is the career path for a Counter Helper?
With experience and additional training, Counter Helpers can advance to roles such as Shift Supervisor, Assistant Manager, or Restaurant Manager. Some may also pursue specialized roles in the food service industry, such as Bartender or Chef.
What is the average salary for a Counter Helper?
The average salary for a Counter Helper can vary depending on experience, location, and employer. In the United States, the median hourly wage for Counter Helpers is approximately $12 per hour.
What are the qualifications for a Counter Helper?
While formal education is not typically required, Counter Helpers may have a high school diploma or equivalent and some experience in the food service industry. Additional qualifications may include customer service training, food safety certification, or a ServSafe certification.
What are the benefits of working as a Counter Helper?
Working as a Counter Helper offers various benefits, including the opportunity to gain hands-on experience in the food service industry, develop customer service skills, and contribute to a team environment. It can also provide flexible work hours and the potential for career advancement.
How can I prepare for a Counter Helper interview?
To prepare for a Counter Helper interview, research the company and the position, practice answering common interview questions, and prepare questions to ask the interviewer. Highlight your customer service skills, attention to detail, and ability to work in a fast-paced environment.
What are the challenges of working as a Counter Helper?
Working as a Counter Helper can present challenges such as dealing with demanding customers, working in a fast-paced environment, and maintaining focus during long shifts. It may also require physical stamina and the ability to stand for extended periods.