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Franklin Hughes
Counter Waitress/Waiter
Summary
Highly motivated and enthusiastic Counter Waitress/Waiter with extensive experience in providing exceptional customer service and food and beverage knowledge. Proven ability to handle peak hours efficiently, process payments accurately, resolve customer queries promptly, and maintain a clean and organized work environment. Eager to leverage my skills and contribute to the success of a dynamic and customer-oriented establishment.
Education
Associate’s Degree
August 2019
Skills
- Customer Service
- Food and Beverage Knowledge
- Order Taking
- Payment Processing
- Point of Sale (POS) Systems
- Menu Knowledge
Work Experience
Counter Waitress/Waiter
- Upsold menu items and customized orders to enhance customer satisfaction and increase revenue.
- Handled peak hours efficiently, accommodating large volumes of customers with minimal wait times.
- Utilized POS systems to process orders, track sales, and generate reports.
- Resolved customer complaints promptly and professionally, maintaining positive relations.
Counter Waitress/Waiter
- Assisted customers with placing orders, resolving inquiries, and providing excellent customer service.
- Processed payments accurately and efficiently, ensuring timely and secure transactions.
- Maintained a clean and organized work area, complying with health and safety standards.
- Collaborated with kitchen staff to ensure seamless order preparation and delivery.
Accomplishments
- Improved customer satisfaction ratings by 15% through implementing a personalized greeting and service approach.
- Successfully upsold and crosssold menu items, increasing average customer spending by 10%.
- Developed and implemented a training program for new staff members, ensuring high levels of service consistency.
- Managed a team of up to 5 staff members, effectively delegating tasks and providing support.
- Reduced food waste by 12% through implementing portion control measures and staff training.
Awards
- Received the monthly Employee of the Month award for outstanding customer service and sales performance.
- Recognized for exceeding sales goals consistently, leading to a 5% increase in revenue.
- Honored with the Quarterly Safety Award for maintaining a clean and safe work environment.
- Received the Employee Excellence Award for demonstrating exceptional teamwork and collaboration.
Certificates
- ServSafe Food Handler Certification
- National Restaurant Association ServSafe Manager Certification
- WSET Level 1 Award in Wines
- Court of Master Sommeliers Introductory Sommelier Course
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How To Write Resume For Counter Waitress/Waiter
- Highlight your customer service skills, enthusiasm, and ability to work in a fast-paced environment.
- Quantify your achievements whenever possible, using specific metrics to demonstrate your impact.
- Proofread your resume carefully for any errors in grammar, spelling, or formatting.
- Tailor your resume to each job application, highlighting the skills and experience that are most relevant to the specific position.
- Consider including a cover letter that introduces you, expresses your interest in the role, and highlights your key qualifications.
Essential Experience Highlights for a Strong Counter Waitress/Waiter Resume
- Greeted and welcomed customers, took orders, and provided menu recommendations to enhance their dining experience.
- Processed orders accurately and efficiently, ensuring timely delivery of food and beverages.
- Managed multiple tables simultaneously, prioritized orders, and handled peak hours with minimal wait times.
- Up-sold menu items and customized orders to increase customer satisfaction and revenue generation.
- Collaborated with kitchen staff to ensure seamless order preparation and delivery, maintaining high-quality standards.
- Handled customer inquiries and complaints promptly and professionally, resolving issues to maintain positive relationships.
- Maintained a clean and organized work area, adhering to health and safety regulations.
Frequently Asked Questions (FAQ’s) For Counter Waitress/Waiter
What are the key skills required for a Counter Waitress/Waiter?
Excellent customer service, food and beverage knowledge, order taking, payment processing, point of sale (POS) systems, and menu knowledge are essential skills for success in this role.
What are the typical responsibilities of a Counter Waitress/Waiter?
Greeting customers, taking orders, processing payments, serving food and beverages, handling customer inquiries and complaints, and maintaining a clean work area are common responsibilities.
What is the average salary for a Counter Waitress/Waiter?
The average salary for a Counter Waitress/Waiter can vary depending on experience, location, and employer. According to Indeed, the average salary in the United States is approximately $12 per hour.
What are the career advancement opportunities for a Counter Waitress/Waiter?
With experience and additional training, Counter Waitresses/Waiters can advance to roles such as Shift Supervisor, Assistant Manager, or Restaurant Manager.
What are some tips for writing a standout Counter Waitress/Waiter resume?
Highlight your customer service skills, enthusiasm, and ability to work in a fast-paced environment. Quantify your achievements, proofread carefully, tailor your resume to each application, and consider including a cover letter.
What are some common interview questions for a Counter Waitress/Waiter?
Interview questions may include: Tell us about your experience in customer service, How do you handle peak hours, What is your favorite part about working in the food and beverage industry, and How do you resolve customer complaints?
What are the benefits of working as a Counter Waitress/Waiter?
Working as a Counter Waitress/Waiter offers benefits such as flexible work hours, opportunities for advancement, and the chance to develop valuable customer service and communication skills.