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Harry James
Dining Car Waiter/Waitress
Summary
Highly motivated and experienced Dining Car Waiter/Waitress with a proven track record of providing exceptional customer service in fast-paced dining environments. Adept at managing a dining car with 40+ passengers, ensuring customer satisfaction, and adhering to health and safety standards. Proven ability to handle cash and credit card transactions, process orders using a mobile POS system, and resolve customer complaints promptly and professionally. Seeking a challenging role where I can leverage my skills to enhance the dining experience for passengers and contribute to the success of a reputable organization.
Education
Associate Degree in Hospitality Management
May 2018
Skills
- Menu Knowledge
- Order Taking
- Food and Beverage Service
- Table Management
- Customer Service
- POS System Proficiency
Work Experience
Dining Car Waiter/Waitress
- Utilized a mobile POS system to process orders, payments, and generate receipts.
- Upsold menu items and provided menu recommendations to enhance customer experience.
- Handled cash and credit card transactions, ensuring accuracy and security.
- Resolved customer complaints promptly and professionally, maintaining a positive rapport.
Dining Car Waiter/Waitress
- Managed a dining car with 40+ passengers, delivering exceptional service and ensuring customer satisfaction.
- Provided table service, taking orders, serving meals, and attending to customer requests efficiently.
- Maintained a clean and organized dining car environment, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely and accurate orders, minimizing customer wait time.
Accomplishments
- Increased customer satisfaction by 15% through implementing a personalized service approach and resolving complaints promptly.
- Consistently maintained a high level of food and beverage knowledge, enabling accurate order taking and menu recommendations.
- Managed a team of servers during peak hours, ensuring seamless service delivery and meeting customer expectations.
- Improved table turnover rate by 10% through effective seating arrangements and efficient order processing.
- Maintained a clean and organized dining area, contributing to a positive and comfortable dining environment.
Awards
- Recognized with the Server of the Year award for exceptional customer service and sales performance.
- Received the Employee of the Month award for consistently exceeding performance targets and providing exceptional guest experiences.
- Acknowledged for achieving the highest sales revenue among servers for three consecutive quarters.
- Recognized for providing exceptional service to a highprofile guest, resulting in a positive online review.
Certificates
- ServSafe Food Handler Certification
- NRA ServSafe Manager Certification
- WSET Level 1 Award in Wines
- Certified Sommelier
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How To Write Resume For Dining Car Waiter/Waitress
- Highlight your experience in managing a dining car with a large number of passengers and emphasize your ability to provide exceptional customer service.
- Showcase your skills in taking orders, serving meals, maintaining cleanliness, and adhering to health and safety standards.
- Demonstrate your proficiency in using a mobile POS system to process orders and payments accurately and efficiently.
- Mention your ability to upsell menu items and provide recommendations to enhance the customer experience, highlighting your salesmanship skills.
Essential Experience Highlights for a Strong Dining Car Waiter/Waitress Resume
- Managed a dining car with 40+ passengers, delivering exceptional service and ensuring customer satisfaction
- Provided table service, taking orders, serving meals, and attending to customer requests efficiently
- Maintained a clean and organized dining car environment, adhering to health and safety standards
- Collaborated with kitchen staff to ensure timely and accurate orders, minimizing customer wait time
- Utilized a mobile POS system to process orders, payments, and generate receipts
- Upsold menu items and provided menu recommendations to enhance customer experience
- Handled cash and credit card transactions, ensuring accuracy and security, and resolved customer complaints promptly and professionally
Frequently Asked Questions (FAQ’s) For Dining Car Waiter/Waitress
What are the key responsibilities of a Dining Car Waiter/Waitress?
The key responsibilities of a Dining Car Waiter/Waitress include providing table service, taking orders, serving meals, maintaining a clean and organized dining car environment, collaborating with kitchen staff, utilizing a mobile POS system, and handling cash and credit card transactions.
What are the essential skills for a successful Dining Car Waiter/Waitress?
Essential skills for a successful Dining Car Waiter/Waitress include menu knowledge, order taking, food and beverage service, table management, customer service, POS system proficiency, and cash handling.
What qualifications are required to become a Dining Car Waiter/Waitress?
While formal qualifications may vary, many Dining Car Waiters/Waitresses hold an Associate Degree in Hospitality Management or a related field.
What is the work environment like for a Dining Car Waiter/Waitress?
Dining Car Waiters/Waitresses work in a fast-paced and demanding environment, often involving long hours and irregular shifts. They must be able to work independently and as part of a team, and be able to handle the physical demands of the job.
What are the career advancement opportunities for a Dining Car Waiter/Waitress?
With experience and additional training, Dining Car Waiters/Waitresses may advance to supervisory roles, such as Dining Car Manager or Food and Beverage Manager.
What is the job outlook for Dining Car Waiters/Waitresses?
The job outlook for Dining Car Waiters/Waitresses is expected to grow in the coming years, as the demand for rail travel increases.