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Wes Wells
Headwaitress
Summary
Highly motivated and experienced Headwaitress with over 5 years in the hospitality industry. Proven ability to provide exceptional guest service, manage a team of waitstaff, and ensure the smooth operation of a fine dining restaurant. Skilled in using POS systems, upselling menu items, and resolving customer complaints. Seeking a challenging role where I can utilize my skills to contribute to the success of a reputable establishment.
Education
Hospitality Management
February 2018
Skills
- Food and Beverage Ordering Systems
- Table Service
- Customer Relationship Management
- Point-of-Sale Systems
- Fine Dining Etiquette
- Menu Knowledge
Work Experience
Headwaitress
- Resolved customer complaints and deescalated tense situations with professionalism and empathy.
- Maintained a clean and organized dining area, ensuring compliance with health and safety regulations.
- Assisted with inventory management, forecasting, and ordering supplies to optimize restaurant operations.
- Utilized a reservation system to manage seating, minimize wait times, and maximize table turnover.
Headwaitress
- Created a positive and welcoming dining atmosphere for all guests, ensuring prompt and efficient service.
- Managed a team of 10 waitstaff, providing guidance, training, and performance evaluations.
- Processed over 500 orders per day with accuracy and efficiency, utilizing a POS system.
- Upsold menu items and promotions, increasing restaurant revenue by 15%.
Accomplishments
- Developed and implemented a training program for new waitstaff, resulting in a 20% increase in guest satisfaction ratings
- Consistently exceeded sales targets by 15%, generating an additional $50,000 in revenue
- Led a team of waitstaff to achieve a 98% guest satisfaction rating, as measured by online reviews
- Collaborated with the kitchen staff to develop and implement daily specials that increased food sales by 25%
- Resolved guest complaints efficiently and effectively, maintaining a positive atmosphere in the dining room
Awards
- National Restaurant Associations Server of the Year Award
- FiveStar Diamond Award for Excellence in Service
- Regional Hospitality Industry Award for Exceptional Guest Service
- Restaurant Manager of the Year Award
Certificates
- ServSafe Food Handler Certification
- CPR and First Aid Certification
- Certified Hospitality Supervisor (CHS)
- Certified Restaurant Manager (CRM)
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How To Write Resume For Headwaitress
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Essential Experience Highlights for a Strong Headwaitress Resume
- Create a positive and welcoming dining atmosphere for all guests.
- Manage a team of waitstaff, providing guidance, training, and performance evaluations.
- Process orders accurately and efficiently using a POS system.
- Upsell menu items and promotions to increase restaurant revenue.
- Resolve customer complaints and deescalate tense situations with professionalism and empathy.
- Maintain a clean and organized dining area according to health and safety regulations.
- Assist with inventory management, forecasting, and ordering supplies.
Frequently Asked Questions (FAQ’s) For Headwaitress
What are the key responsibilities of a Headwaitress?
The key responsibilities of a Headwaitress include greeting and seating guests, taking orders, serving food and beverages, and resolving customer complaints. They also supervise other waitstaff and ensure that the dining room is clean and organized.
What are the qualifications for becoming a Headwaitress?
The qualifications for becoming a Headwaitress typically include a high school diploma or equivalent, as well as experience working in a restaurant setting. Some employers may also require candidates to have a degree in hospitality management or a related field.
What are the career prospects for a Headwaitress?
Headwaitresses can advance their careers by becoming restaurant managers or general managers. They may also open their own restaurants or catering businesses.
What is the salary range for a Headwaitress?
The salary range for a Headwaitress varies depending on experience, location, and other factors. According to Salary.com, the average salary for a Headwaitress in the United States is $25,000 per year.
What are the benefits of working as a Headwaitress?
The benefits of working as a Headwaitress include flexible hours, the opportunity to earn tips, and the chance to meet new people. Headwaitresses also have the opportunity to learn about the restaurant industry and develop their customer service skills.
What are the challenges of working as a Headwaitress?
The challenges of working as a Headwaitress include dealing with difficult customers, working long hours, and being on your feet for extended periods of time. Headwaitresses may also have to work on weekends and holidays.
What are the tips for working as a successful Headwaitress?
Tips for working as a successful Headwaitress include being friendly and courteous, being organized and efficient, and being able to work well under pressure. Headwaitresses should also be able to upsell menu items and resolve customer complaints effectively.
What are the common interview questions for a Headwaitress?
Common interview questions for a Headwaitress include questions about your experience in the restaurant industry, your customer service skills, and your ability to work well under pressure. You may also be asked about your knowledge of the menu and your ability to upsell menu items.