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Wolf Jackson
Informal Waiter/Waitress
Summary
Highly experienced and enthusiastic Informal Waiter/Waitress with a proven track record of providing exceptional customer service and ensuring guest satisfaction. Adept in handling multiple tasks simultaneously, upselling menu items, and maintaining a clean and organized dining area. Proficient in utilizing POS systems and assisting in inventory management.
Throughout my tenure in previous roles, I consistently exceeded sales targets by an average of 15% per shift through effective upselling techniques. I am committed to delivering exceptional dining experiences and maintaining a positive and welcoming atmosphere for all guests.
Education
Associate Degree in Hospitality Management
July 2015
Skills
- Table Setting
- Order Taking
- Food and Beverage Knowledge
- Menu Memorization
- Customer Service
- Upselling
Work Experience
Informal Waiter/Waitress
- Assisted in the setup and breakdown of dining areas for special events.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Utilized a POS system to process orders, calculate bills, and accept payments.
- Assisted in inventory management and ordering of supplies.
Informal Waiter/Waitress
- Assisted up to 10 tables simultaneously, ensuring prompt and accurate order taking, food delivery, and bill processing.
- Upsold menu items and specials, resulting in an average increase of 15% in sales per shift.
- Maintained a clean and organized dining area, adhering to all health and safety regulations.
- Provided exceptional customer service, resolving complaints and ensuring guest satisfaction.
Accomplishments
- Reduced guest wait times by 15% through efficient seating and order management
- Increased sales by 10% by providing personalized recommendations and upselling effectively
- Improved guest satisfaction by 20% by addressing their needs promptly and resolving issues efficiently
- Created and implemented a training program for new staff, resulting in a 15% reduction in service errors
- Managed a team of 5 waitstaff, ensuring seamless coordination and efficient service during peak hours
Awards
- Received Employee of the Month award for exceptional customer service and sales
- Recognized with the Golden Plate Award for highest customer satisfaction ratings
- Awarded the Service Excellence Star for consistently exceeding guest expectations
- Won the Spirit of Service Award for demonstrating exceptional dedication to guest experience
Certificates
- ServSafe Food Handler Certification
- TiPS Alcohol Service Training
- Allergen Awareness Training
- First Aid and CPR Certification
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How To Write Resume For Informal Waiter/Waitress
Highlight your customer service skills:
Emphasize your ability to interact with guests professionally, resolve complaints, and go the extra mile to ensure their satisfaction.Quantify your achievements:
Use specific numbers and metrics to demonstrate your impact on sales, upselling, and customer satisfaction.Showcase your multitasking abilities:
Describe your experience in handling multiple tables simultaneously and maintaining a high level of accuracy and efficiency.Demonstrate your attention to detail:
Highlight your skills in maintaining a clean and organized dining area, adhering to health and safety regulations, and ensuring that all guests have a positive dining experience.Emphasize your teamwork and collaboration skills:
Explain how you collaborate with kitchen staff to ensure timely and accurate food delivery and work as part of a team to provide excellent service.
Essential Experience Highlights for a Strong Informal Waiter/Waitress Resume
- Provided exceptional customer service by greeting guests, taking orders, and ensuring satisfaction throughout their??.
- Assisted up to 10 tables simultaneously, ensuring prompt and accurate order taking, food delivery, and bill processing.
- Upsold menu items and specials, resulting in an average increase of 15% in sales per shift.
- Maintained a clean and organized dining area, adhering to all health and safety regulations.
- Assisted in the setup and breakdown of dining areas for special events.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Utilized a POS system to process orders, calculate bills, and accept payments.
Frequently Asked Questions (FAQ’s) For Informal Waiter/Waitress
What are the key responsibilities of an Informal Waiter/Waitress?
The key responsibilities of an Informal Waiter/Waitress include providing exceptional customer service, taking and processing orders accurately, maintaining a clean and organized dining area, upselling menu items, and assisting with setup and breakdown for special events.
What skills are required to be a successful Informal Waiter/Waitress?
To be a successful Informal Waiter/Waitress, you will need excellent customer service skills, multitasking abilities, attention to detail, and the ability to work well in a fast-paced environment.
What is the average salary for an Informal Waiter/Waitress?
The average salary for an Informal Waiter/Waitress can vary depending on experience, location, and the establishment in which they are employed. According to Indeed, the average salary for a Waiter/Waitress in the United States is around $25,000 per year.
What are the career prospects for an Informal Waiter/Waitress?
Many Informal Waiters/Waitresses go on to pursue careers in the hospitality industry, such as becoming a Server, Bartender, or Restaurant Manager. Some may also choose to start their own businesses.
What are the benefits of working as an Informal Waiter/Waitress?
Some of the benefits of working as an Informal Waiter/Waitress include flexible hours, the opportunity to earn tips, and the chance to interact with a variety of people.