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Axton Diaz
Stewarding Supervisor
Summary
A highly motivated and results-oriented Stewarding Supervisor with over 10 years of experience in the hospitality industry. Proven ability to lead and motivate a team of stewards to maintain the highest standards of cleanliness and hygiene in a 5-star hotel environment. Strong knowledge of industry regulations and best practices, and a commitment to providing exceptional guest service.
Key skills include guest service, leadership, staff training, inventory management, problem solving, and time management.
Education
Bachelor’s Degree
April 2018
Skills
- Guest Service
- Leadership
- Staff Training
- Inventory Management
- Problem Solving
- Time Management
Work Experience
Stewarding Supervisor
- Conducted regular inspections to ensure the highest level of cleanliness and hygiene throughout the hotel
- Developed and implemented a system for monitoring and responding to guest complaints related to cleanliness
- Collaborated with housekeeping staff to ensure seamless coordination of cleaning services
- Coordinated with maintenance department to address repair and maintenance issues related to cleanliness
Stewarding Supervisor
- Supervised a team of 10 stewards responsible for maintaining cleanliness and hygiene standards in a 5star hotel
- Developed and implemented a comprehensive cleaning and sanitation program to ensure compliance with industry regulations
- Managed and maintained inventory of cleaning supplies and equipment to minimize costs and ensure efficiency
- Trained and coached stewards on proper cleaning techniques, safety protocols, and customer service standards
Accomplishments
- Led a team of stewards to exceed service standards by 15% resulting in customer satisfaction ratings above 90%.
- Implemented a new inventory system that reduced waste by 20% and improved stock accuracy by 10%.
- Created and implemented a training program that enhanced team productivity by 15% within the first quarter.
- Developed a system to monitor and track customer feedback, leading to targeted improvements in service quality.
- Successfully managed a team of 20+ stewards during peak season while maintaining high levels of service and safety.
Awards
- Recognized for exceptional customer service and dedication to maintaining high service standards.
- Received an award for outstanding performance in implementing a new inventory system.
- Gained recognition for developing and delivering a comprehensive training program that enhanced team performance.
- Received a safety award for implementing and maintaining a safe working environment.
Certificates
- Certified Guest Service Professional
- Certified Food Hygiene Manager
- ServSafe Manager Certification
- OSHA 30-Hour General Industry Certification
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How To Write Resume For Stewarding Supervisor
- Highlight your experience and skills in the hospitality industry, especially in a supervisory role.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Showcase your commitment to providing exceptional guest service and maintaining high standards of cleanliness.
- Proofread your resume carefully for any errors before submitting it.
- Tailor your resume to each specific job you are applying for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Stewarding Supervisor Resume
- Supervise a team of stewards responsible for maintaining cleanliness and hygiene standards in a 5-star hotel.
- Develop and implement a comprehensive cleaning and sanitation program to ensure compliance with industry regulations.
- Manage and maintain inventory of cleaning supplies and equipment to minimize costs and ensure efficiency.
- Train and coach stewards on proper cleaning techniques, safety protocols, and customer service standards.
- Conduct regular inspections to ensure the highest level of cleanliness and hygiene throughout the hotel.
- Develop and implement a system for monitoring and responding to guest complaints related to cleanliness.
- Collaborate with housekeeping staff to ensure seamless coordination of cleaning services.
Frequently Asked Questions (FAQ’s) For Stewarding Supervisor
What are the key responsibilities of a Stewarding Supervisor?
A Stewarding Supervisor is responsible for overseeing the cleanliness and hygiene of a hotel, including supervising a team of stewards, developing cleaning programs, and ensuring compliance with industry regulations.
What qualifications are required for a Stewarding Supervisor?
A Stewarding Supervisor typically requires a high school diploma or equivalent, as well as experience in the hospitality industry. Some employers may also require a bachelor’s degree in hospitality management or a related field.
What are the career prospects for a Stewarding Supervisor?
A Stewarding Supervisor can advance to management positions within the hospitality industry, such as Housekeeping Manager or Hotel Manager. Some may also pursue careers in other areas, such as environmental health and safety.
What are the challenges faced by a Stewarding Supervisor?
A Stewarding Supervisor may face challenges such as managing a large team of employees, ensuring compliance with regulations, and responding to guest complaints. They may also need to work long hours and weekends.
What are the rewards of being a Stewarding Supervisor?
A Stewarding Supervisor can experience the satisfaction of maintaining a clean and safe environment for guests. They can also develop their leadership and management skills, and build a successful career in the hospitality industry.
What skills are important for a Stewarding Supervisor?
A Stewarding Supervisor should have strong leadership, communication, and organizational skills. They should also be able to work independently and as part of a team, and be able to handle stress and pressure.