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Donnie Reed
Poker Supervisor
Summary
Highly accomplished Poker Supervisor with 5+ years of experience in managing poker operations, developing staff, and ensuring regulatory compliance. Proven ability to lead and motivate teams, resolve disputes fairly, and maintain a positive and professional work environment. Expertise in surveillance techniques and investigative procedures.
Education
Bachelor’s degree in hospitality management or a related field
June 2017
Skills
- Supervised and managed poker tournaments
- Maintained a positive and professional work environment
- Resolved disputes and maintained fairness
- Ensured compliance with gaming regulations
- Provided excellent customer service
- Trained and developed staff
Work Experience
Poker Supervisor
- Utilized surveillance equipment to monitor game play and prevent cheating.
- Collaborated with law enforcement agencies on investigations involving illegal gambling activities.
- Managed cash and chips, ensuring accurate accounting and compliance with regulatory requirements.
- Analyzed game data to identify trends and improve profitability.
Poker Supervisor
- Managed a team of 12 poker dealers, ensuring the smooth operation of 24 poker tables.
- Developed and implemented training programs to enhance dealer skills and customer service.
- Established and maintained relationships with highvalue players, resulting in increased revenue.
- Conducted internal investigations and resolved disputes in a fair and impartial manner.
Accomplishments
- Increased player base by 20% through innovative marketing strategies
- Reduced operational costs by 15% through process optimization
- Successfully resolved over 300 player disputes per month, maintaining a high level of customer satisfaction
- Developed and implemented player loyalty program, resulting in a 10% increase in repeat visits
- Trained and mentored new team members, ensuring seamless shift transitions
Awards
- Poker Room Manager of the Year (2023)
- Top 1% in Player Satisfaction Ratings
- Poker Room Excellence Award
Certificates
- Tournament Director Certification
- Poker Supervisor Certification
- Dealer Training Certification
- Anti-Money Laundering Certification
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How To Write Resume For Poker Supervisor
- Quantify your accomplishments with specific metrics whenever possible.
- Highlight your experience in managing large teams and resolving complex disputes.
- Emphasize your knowledge of poker regulations and surveillance techniques.
- Showcase your ability to build strong relationships with players and drive revenue.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Poker Supervisor Resume
- Supervise and manage a team of poker dealers, ensuring efficient and seamless operation of poker tables.
- Develop and implement training programs to enhance dealer skills and provide exceptional customer service.
- Establish and maintain relationships with high-value players, fostering loyalty and driving revenue.
- Conduct internal investigations and resolve disputes impartially, upholding fairness and integrity.
- Utilize surveillance equipment to monitor game play, prevent cheating, and maintain a secure environment.
- Collaborate with law enforcement agencies on investigations involving illegal gambling activities.
- Manage cash and chips, ensuring accurate accounting and compliance with regulatory requirements.
- Analyze game data to identify trends, improve profitability, and optimize operations.
Frequently Asked Questions (FAQ’s) For Poker Supervisor
What are the primary responsibilities of a Poker Supervisor?
Poker Supervisors are responsible for managing poker operations, including supervising dealers, training staff, resolving disputes, maintaining regulatory compliance, and ensuring the overall smooth functioning of poker rooms.
What qualifications are required to become a Poker Supervisor?
Typically, a bachelor’s degree in hospitality management or a related field is required, along with several years of experience in the gaming industry, particularly in poker operations.
What skills are essential for a successful Poker Supervisor?
Effective Poker Supervisors possess strong leadership and management skills, excellent communication and interpersonal abilities, a deep understanding of poker regulations, and proficiency in surveillance techniques.
What is the career path for a Poker Supervisor?
With experience and additional qualifications, Poker Supervisors can advance to roles such as Casino Manager, Gaming Operations Manager, or Surveillance Manager.
What is the average salary for a Poker Supervisor?
Salaries for Poker Supervisors vary depending on experience, location, and the size of the casino or poker room. According to Indeed, the average salary for a Poker Supervisor in the United States is around $50,000 per year.
What is the job outlook for Poker Supervisors?
The job outlook for Poker Supervisors is expected to be stable in the coming years, with growth in the gaming industry creating new opportunities.
What are the benefits of working as a Poker Supervisor?
Benefits of working as a Poker Supervisor include competitive salaries, opportunities for career advancement, and the chance to work in a fast-paced and exciting environment.