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Kyle Hughes
Table Games Floor Supervisor
Summary
Highly motivated and experienced Table Games Floor Supervisor with a proven track record of success in the casino industry. Expertise in supervising table game operations, ensuring compliance with gaming regulations, and providing exceptional customer service. Strong leadership and communication skills, with a deep understanding of card and dice game rules. Proficient in managing electronic game tables and developing operational procedures to enhance efficiency. Committed to maintaining a safe and secure gaming environment while maximizing revenue.
Education
Bachelor’s degree in Hospitality Management or a related field
October 2017
Skills
- Supervisory Management
- Table Game Operations
- Card Game Knowledge
- Dice Game Knowledge
- Electronic Game Table Management
- Customer Service
Work Experience
Table Games Floor Supervisor
- Developed and implemented operational procedures to streamline table game operations and enhance efficiency.
- Collaborated with other departments, including surveillance, security, and finance, to ensure a safe and secure gaming environment.
- Analyzed gaming trends and data to identify areas for improvement and maximize revenue.
- Enforced casino regulations, including dress code, smoking policies, and responsible gaming practices.
Table Games Floor Supervisor
- Supervised a team of 15+ table game dealers, ensuring adherence to gaming regulations and providing exceptional customer service.
- Monitored table games operations, including betting limits, game rules, and payouts, to maintain game integrity.
- Resolved guest complaints and disputes effectively, maintaining a positive and professional demeanor.
- Trained and mentored new dealers, ensuring their proficiency in game rules and customer service protocols.
Accomplishments
- Successfully implemented a new table game layout that increased revenue by 15%.
- Developed and implemented a training program that improved dealer performance and customer satisfaction by 20%.
- Resolved a highprofile guest complaint by quickly and effectively identifying and addressing the root cause, maintaining the casinos reputation.
- Led a team of 20+ dealers, providing guidance, support, and motivation to achieve exceptional results.
- Managed a highvolume Table Games floor with over 20 tables, ensuring efficient operations and adherence to regulations.
Awards
- Recognized with the Supervisor of the Year award for exceptional leadership and performance in the Table Games department.
- Received the Excellence in Customer Service award for consistently delivering exceptional guest experiences.
- Honored with the Team Builder of the Year award for fostering a positive and collaborative work environment.
Certificates
- Nevada Gaming License
- Gaming Control Act Compliance
- Table Games Management Institute (TGMI) Certification
- Casino Cage Training Alliance Certification
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How To Write Resume For Table Games Floor Supervisor
- Highlight your supervisory and management skills, emphasizing your ability to lead and motivate a team.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Showcase your knowledge of table game operations and gaming regulations, demonstrating your expertise in the field.
- Emphasize your customer service skills and your ability to resolve complaints and disputes effectively.
Essential Experience Highlights for a Strong Table Games Floor Supervisor Resume
- Supervise and manage a team of table game dealers, ensuring adherence to gaming regulations and providing exceptional customer service.
- Monitor table games operations, including betting limits, game rules, and payouts, to maintain game integrity.
- Resolve guest complaints and disputes effectively, maintaining a positive and professional demeanor.
- Train and mentor new dealers, ensuring their proficiency in game rules and customer service protocols.
- Develop and implement operational procedures to streamline table game operations and enhance efficiency.
- Collaborate with other departments, including surveillance, security, and finance, to ensure a safe and secure gaming environment.
- Analyze gaming trends and data to identify areas for improvement and maximize revenue.
Frequently Asked Questions (FAQ’s) For Table Games Floor Supervisor
What are the key responsibilities of a Table Games Floor Supervisor?
The key responsibilities include supervising table game dealers, monitoring game operations, resolving guest complaints, training new dealers, developing operational procedures, collaborating with other departments, and analyzing gaming trends.
What qualifications are required to become a Table Games Floor Supervisor?
Typically, a bachelor’s degree in Hospitality Management or a related field is required, along with experience in the casino industry and a deep understanding of table game operations.
What skills are essential for a Table Games Floor Supervisor?
Essential skills include supervisory and management skills, knowledge of table game operations and gaming regulations, customer service skills, and the ability to analyze gaming trends.
What are the career prospects for a Table Games Floor Supervisor?
With experience and additional qualifications, Table Games Floor Supervisors can advance to roles such as Casino Manager, Gaming Manager, or Director of Casino Operations.
What is the average salary for a Table Games Floor Supervisor?
The average salary can vary depending on experience, location, and employer, but it typically ranges between $50,000 and $100,000 per year.
What is the work environment like for a Table Games Floor Supervisor?
Table Games Floor Supervisors typically work in a fast-paced and dynamic environment, requiring them to be adaptable, detail-oriented, and able to handle multiple tasks simultaneously.