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Emily Harris
Automobile Leasing Supervisor
Summary
A highly motivated and experienced Automobile Leasing Supervisor with a proven track record of success in the automotive industry. Proficient in all aspects of lease management, including origination, underwriting, customer service, and portfolio management. Demonstrated ability to develop and implement innovative strategies to improve operational efficiency and customer satisfaction. Strong leadership and communication skills, with a commitment to providing exceptional service.
Key Accomplishments:
- Managed a portfolio of 10,000+ active leases, ensuring timely payments and vehicle maintenance.
- Developed and implemented a new lease origination system, reducing processing time by 25%.
- Conducted thorough credit and risk assessments, approving or denying lease applications within 24 hours.
- Negotiated flexible lease terms with customers, fostering long-term relationships and repeat business.
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
- Trained and mentored a team of leasing representatives, ensuring knowledge and adherence to industry regulations.
- Collaborated with manufacturers and dealers to secure the best lease rates and inventory for customers.
- Implemented a proactive vehicle maintenance program, reducing downtime and increasing customer satisfaction.
Education
Bachelor’s in Business Administration
February 2018
Skills
- Lease Origination
- Vehicle Appraisal
- Customer Relationship Management
- Sales Management
- Team Leadership
- Financial Analysis
Work Experience
Automobile Leasing Supervisor
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
- Trained and mentored a team of leasing representatives, ensuring knowledge and adherence to industry regulations.
- Collaborated with manufacturers and dealers to secure the best lease rates and inventory for customers.
- Implemented a proactive vehicle maintenance program, reducing downtime and increasing customer satisfaction.
Automobile Leasing Supervisor
- Managed a portfolio of 10,000+ active leases, ensuring timely payments and vehicle maintenance.
- Developed and implemented a new lease origination system, reducing processing time by 25%.
- Conducted thorough credit and risk assessments, approving or denying lease applications within 24 hours.
- Negotiated flexible lease terms with customers, fostering longterm relationships and repeat business.
Accomplishments
- Challenge Streamline lease origination process Action Implemented a new software system to automate approvals and reduce processing times Result Reduced lease approval time by 25%, leading to increased customer satisfaction
- Challenge Improve customer retention rate Action Developed and implemented a loyalty program offering incentives for repeat business Result Increased customer retention rate by 10%, boosting revenue by 5%
- Challenge Optimize fleet management strategy Action Partnered with fleet management companies to provide customized solutions for clients Result Reduced fleet operating costs by 12% and improved vehicle utilization by 15%
- Challenge Enhance lease portfolio performance Action Conducted comprehensive analysis to identify underperforming assets and implement targeted strategies Result Improved lease portfolio yield by 6%
- Challenge Implement sustainable leasing practices Action Introduced hybrid and electric vehicle leasing options and partnered with environmental organizations Result Reduced carbon footprint and attracted environmentally conscious customers
Awards
- Leasing Star of Excellence Award for surpassing sales goals by 15% for four consecutive quarters
- Certified Automotive Leasing Specialist (CALS) certification from the American Financial Services Association
- Top Producer Award for consistently exceeding sales targets and providing exceptional customer service
- Team Leader of the Year Award for successfully managing and motivating a team of lease professionals
Certificates
- Certified Lease Professional (CLP)
- Certified Automotive Leasing Executive (CALE)
- Lease and Finance Institute (LFI) Designation
- Equipment Leasing and Finance Association (ELFA) Certification
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How To Write Resume For Automobile Leasing Supervisor
Highlight Your Skills:
Emphasize your proficiency in lease origination, vehicle appraisal, customer relationship management, sales management, and financial analysis.
Showcase Your Results:
Quantify your accomplishments whenever possible. Use specific metrics to demonstrate the impact of your work, such as the number of leases processed, the reduction in processing time, or the increase in customer satisfaction.
Tailor Your Resume:
Customize your resume to each job you apply for. Highlight the skills and experience that are most relevant to the specific role.
Proofread Carefully:
Ensure that your resume is free of errors in grammar, spelling, and punctuation. Ask a friend or colleague to review your resume before submitting it.
Essential Experience Highlights for a Strong Automobile Leasing Supervisor Resume
- Manage a portfolio of active lease agreements, ensuring timely payments and vehicle maintenance.
- Develop and implement lease origination and underwriting processes.
- Conduct thorough credit and risk assessments to approve or deny lease applications.
- Negotiate lease terms with customers, including monthly payments, lease duration, and vehicle specifications.
- Provide exceptional customer service, resolving issues promptly and addressing customer needs.
- Lead and mentor a team of leasing representatives, providing training and guidance.
- Collaborate with manufacturers and dealers to secure favorable lease rates and vehicle inventory.
Frequently Asked Questions (FAQ’s) For Automobile Leasing Supervisor
What are the primary responsibilities of an Automobile Leasing Supervisor?
Automobile Leasing Supervisors are responsible for managing lease portfolios, developing and implementing lease origination processes, conducting credit and risk assessments, negotiating lease terms, providing exceptional customer service, and leading teams of leasing representatives.
What skills are necessary to succeed as an Automobile Leasing Supervisor?
Essential skills for Automobile Leasing Supervisors include lease origination, vehicle appraisal, customer relationship management, sales management, team leadership, and financial analysis.
What is the job outlook for Automobile Leasing Supervisors?
The job outlook for Automobile Leasing Supervisors is expected to grow faster than average in the coming years due to the increasing popularity of leasing as a financing option for vehicles.
What is the average salary for an Automobile Leasing Supervisor?
The average salary for an Automobile Leasing Supervisor varies depending on experience, location, and company size. According to Salary.com, the average salary for an Automobile Leasing Supervisor in the United States is $75,000 per year.
What are the career advancement opportunities for Automobile Leasing Supervisors?
Automobile Leasing Supervisors can advance their careers by moving into management positions, such as Lease Manager or Director of Leasing. They may also specialize in a particular area of leasing, such as fleet leasing or commercial leasing.
What is the best way to prepare for a career as an Automobile Leasing Supervisor?
To prepare for a career as an Automobile Leasing Supervisor, it is recommended to obtain a bachelor’s degree in business administration or a related field. Relevant experience in the automotive industry, such as sales or customer service, is also beneficial.
Are there any professional organizations for Automobile Leasing Supervisors?
Yes, there are several professional organizations for Automobile Leasing Supervisors, including the National Vehicle Leasing Association (NVLA) and the American Financial Services Association (AFSA).