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Laura Lewis
Bowling or Skating Desk Clerk Supervisor
Summary
I am a Bowling or Skating Desk Clerk Supervisor with over 5 years of experience in the industry. I have a proven track record of providing excellent customer service, managing staff, and resolving complaints. I am proficient in all aspects of bowling or skating center operations, including cash handling, inventory control, and facility maintenance. I am also experienced in developing and implementing training programs for new staff. I am confident that I have the skills and experience necessary to be successful in this role.
Education
Bachelor’s Degree in Hospitality Management
January 2018
Skills
- Customer Service
- Cash Handling
- Problem Solving
- Teamwork
- Communication
- Computer Literacy
Work Experience
Bowling or Skating Desk Clerk Supervisor
- Resolved customer complaints effectively, maintaining a high customer satisfaction rating.
- Collaborated with marketing and sales teams to promote the facility and generate revenue.
- Trained and mentored desk clerks, providing guidance on customer service techniques and best practices.
- Developed and implemented a quality control program to ensure accuracy in transactions and operations.
Bowling or Skating Desk Clerk Supervisor
- Supervised a team of 10 desk clerks, providing guidance on customer service, facility operations, and emergency procedures.
- Implemented a new reservation system, resulting in a 20% increase in walkin reservations.
- Developed and implemented a training program for new desk clerks, ensuring a consistent level of customer service.
- Managed the facilitys daily operations, including cash handling, inventory control, and facility maintenance.
Accomplishments
- Implemented a new guest checkin system that reduced wait times by 30%.
- Developed and implemented a comprehensive training program for new desk clerks, resulting in a 15% improvement in employee performance.
- Led a team of desk clerks in providing exceptional customer service, resulting in a 95% guest satisfaction rating.
- Successfully resolved over 100 guest complaints per month, maintaining a high level of customer satisfaction.
- Identified and implemented costsaving measures that reduced operating expenses by 5%.
Awards
- Customer Service Excellence Award for consistently delivering exceptional guest experiences.
- Employee of the Month for exceptional performance and dedication to the team.
- Top Performer award for exceeding sales and revenue goals by 20%.
Certificates
- Bowling Desk Clerk Certification
- Skating Desk Clerk Certification
- First Aid and CPR Certification
- AED Certification
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Essential Experience Highlights for a Strong Bowling or Skating Desk Clerk Supervisor Resume
- Supervising a team of desk clerks, providing guidance on customer service, facility operations, and emergency procedures.
- Implementing a new reservation system, resulting in a 20% increase in walkin reservations.
- Developing and implementing a training program for new desk clerks, ensuring a consistent level of customer service.
- Managing the facilitys daily operations, including cash handling, inventory control, and facility maintenance.
- Resolving customer complaints effectively, maintaining a high customer satisfaction rating.
Frequently Asked Questions (FAQ’s) For Bowling or Skating Desk Clerk Supervisor
What are the key skills required for a Bowling or Skating Desk Clerk Supervisor?
The key skills required for a Bowling or Skating Desk Clerk Supervisor include customer service, cash handling, problem solving, teamwork, communication, and computer literacy.
What are the typical responsibilities of a Bowling or Skating Desk Clerk Supervisor?
The typical responsibilities of a Bowling or Skating Desk Clerk Supervisor include supervising a team of desk clerks, managing the facilitys daily operations, resolving customer complaints, and developing and implementing training programs.
What are the career opportunities for a Bowling or Skating Desk Clerk Supervisor?
The career opportunities for a Bowling or Skating Desk Clerk Supervisor include promotion to management positions, such as Assistant General Manager or General Manager.
What is the salary range for a Bowling or Skating Desk Clerk Supervisor?
The salary range for a Bowling or Skating Desk Clerk Supervisor can vary depending on experience, location, and company size. However, the average salary for this position is between $30,000 and $50,000 per year.
What is the job outlook for a Bowling or Skating Desk Clerk Supervisor?
The job outlook for a Bowling or Skating Desk Clerk Supervisor is expected to be good over the next few years. The demand for experienced supervisors is expected to increase as the bowling and skating industry continues to grow.