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Brent Williams
Insurance Agents Supervisor
Summary
Highly motivated and results-oriented Insurance Agents Supervisor with over 5 years of experience in the insurance industry. Proven ability to lead, motivate, and develop high-performing teams to consistently exceed sales goals and provide exceptional customer service. Skilled in agent supervision, performance management, training and development, and customer relationship management. Expertise in insurance sales, underwriting, and claims processing. Committed to staying abreast of industry best practices and regulatory changes.
Key Accomplishments:
- Supervised a team of 15 insurance agents, consistently exceeding performance goals by an average of 12%.
- Developed and implemented a comprehensive training program for new agents, resulting in a 25% improvement in sales conversion rates within 6 months.
- Utilized data analysis to identify and address performance gaps among team members, leading to a 15% increase in overall team productivity.
- Played a key role in developing and implementing a new customer relationship management system, streamlining communication and improving customer satisfaction by 20%.
- Managed a portfolio of high-value clients, providing personalized advice and maintaining strong relationships to maximize policy retention and cross-selling opportunities.
Education
Bachelor’s Degree
November 2017
Skills
- Insurance Sales Management
- Agent Supervision
- Team Leadership
- Customer Service Management
- Performance Management
- Training and Development
Work Experience
Insurance Agents Supervisor
- Managed a portfolio of highvalue clients, providing personalized advice and maintaining strong relationships to maximize policy retention and crossselling opportunities.
- Collaborated with underwriters and claims adjusters to ensure timely and efficient processing of policies and claims.
- Conducted regular performance evaluations and provided constructive feedback to team members to support their professional growth and development.
- Stayed abreast of industry best practices and regulatory changes by attending conferences and workshops and pursuing continuing education.
Insurance Agents Supervisor
- Supervised a team of 15 insurance agents, consistently exceeding performance goals by an average of 12%.
- Developed and implemented a comprehensive training program for new agents, resulting in a 25% improvement in sales conversion rates within 6 months.
- Utilized data analysis to identify and address performance gaps among team members, leading to a 15% increase in overall team productivity.
- Played a key role in developing and implementing a new customer relationship management system, streamlining communication and improving customer satisfaction by 20%.
Accomplishments
- Established a mentorship program within the team, resulting in 20% increase in agent productivity
- Implemented a new training module, leading to a decrease in agent turnover by 15%
- Negotiated contract renewals with key clients, resulting in increased premium revenue of 10%
- Developed and implemented a performance management system that improved agent productivity by 12%
- Created and executed marketing campaigns that generated a 20% increase in new leads
Awards
- Received the Supervisor Excellence Award for outstanding leadership and team performance
- Recognized for superior customer service as measured by industryleading customer satisfaction surveys
- Awarded the Presidents Club Award for exceeding sales targets by 25%
- Received the Leadership Excellence Award for fostering a positive and inclusive work environment
Certificates
- Certified Insurance Counselor (CIC)
- Certified Insurance Services Representative (CISR)
- Associate in Insurance Services (AIS)
- Chartered Property Casualty Underwriter (CPCU)
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How To Write Resume For Insurance Agents Supervisor
- Highlight your leadership and management skills, emphasizing your ability to motivate and develop high-performing teams.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
- Showcase your expertise in insurance sales, underwriting, and claims processing.
- Demonstrate your commitment to professional development and staying up-to-date on industry best practices.
Essential Experience Highlights for a Strong Insurance Agents Supervisor Resume
- Supervise and manage a team of insurance agents, providing guidance, support, and motivation to achieve sales goals.
- Develop and implement training programs to enhance agents’ knowledge, skills, and sales techniques.
- Monitor and evaluate agent performance, provide constructive feedback, and identify areas for improvement.
- Collaborate with underwriters and claims adjusters to ensure timely and efficient processing of policies and claims.
- Stay abreast of industry best practices and regulatory changes, and implement necessary updates within the team.
- Manage a portfolio of high-value clients, providing personalized advice and maintaining strong relationships.
- Contribute to the development and implementation of sales strategies and marketing campaigns.
Frequently Asked Questions (FAQ’s) For Insurance Agents Supervisor
What are the key responsibilities of an Insurance Agents Supervisor?
The key responsibilities of an Insurance Agents Supervisor include supervising and managing a team of insurance agents, developing and implementing training programs, monitoring and evaluating agent performance, collaborating with underwriters and claims adjusters, staying abreast of industry best practices and regulatory changes, managing a portfolio of high-value clients, and contributing to the development and implementation of sales strategies and marketing campaigns.
What are the qualifications for an Insurance Agents Supervisor?
The typical qualifications for an Insurance Agents Supervisor include a Bachelor’s Degree, preferably in Business Administration, Insurance, or a related field, along with 3-5 years of experience in the insurance industry, with a proven track record of success in sales and management.
What are the career prospects for an Insurance Agents Supervisor?
Insurance Agents Supervisors can advance to roles such as Insurance Sales Manager, Regional Sales Manager, or Vice President of Sales. With additional experience and qualifications, they may also move into executive-level positions within the insurance industry.
What are the key skills and qualities for an Insurance Agents Supervisor?
The key skills and qualities for an Insurance Agents Supervisor include leadership, management, communication, interpersonal skills, sales and marketing expertise, knowledge of insurance products and services, and a strong work ethic.
What are the challenges faced by Insurance Agents Supervisors?
The challenges faced by Insurance Agents Supervisors include managing and motivating a team of agents, meeting sales goals, staying up-to-date on industry changes, and ensuring compliance with regulatory requirements.
What is the job market for Insurance Agents Supervisors?
The job market for Insurance Agents Supervisors is expected to grow in the coming years, as the demand for insurance products and services continues to increase.
What is the average salary for an Insurance Agents Supervisor?
The average salary for an Insurance Agents Supervisor is around $65,000 per year, with top earners making over $100,000 per year.
What are the benefits of working as an Insurance Agents Supervisor?
The benefits of working as an Insurance Agents Supervisor include a competitive salary, benefits package, opportunities for advancement, and the chance to make a positive impact on the lives of others.