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Clay Sullivan
Travel Counselor
Summary
Highly accomplished Travel Counselor with 10+ years of experience in the travel industry. Proven track record of providing exceptional customer service, managing complex itineraries, and generating revenue. Expertise in using GDS systems, CRM tools, and building strong relationships with travel providers to secure exclusive deals for clients. Committed to ensuring client satisfaction, resolving inquiries, and exceeding expectations.
Education
Bachelor’s degree in Travel and Tourism
April 2017
Skills
- Itinerary Planning
- Destination Knowledge
- Customer Service
- Travel Agent Database Proficiency
- Booking and Ticketing
- Travel Security Awareness
Work Experience
Travel Counselor
- Developed strong business relationships with airlines, hotels, and other travel providers to secure exclusive deals and discounts for clients.
- Provided exceptional customer service, resolving inquiries, handling complaints, and going the extra mile to ensure client satisfaction.
- Conducted thorough travel risk assessments, providing clients with detailed information on destination safety, visa requirements, and health concerns.
- Assisted clients with complex travel itineraries, including multicity trips, group bookings, and special requests for wheelchair accessibility.
Travel Counselor
- Successfully managed an average caseload of 100+ clients per week, providing comprehensive travel arrangements and personalized itinerary planning.
- Generated $1.5 million in annual revenue through effective sales strategies, client relationship management, and crossselling of ancillary services.
- Utilized GDS systems, such as Sabre and Amadeus, to efficiently search and book flights, accommodations, and other travel components.
- Proficient in using CRM tools, such as Salesforce, to manage client data, track interactions, and nurture relationships.
Accomplishments
- Successfully managed over 1,000 travel bookings annually, providing personalized trip itineraries tailored to clients specific needs and budget.
- Developed a comprehensive training program for new travel counselors, resulting in reduced onboarding time and improved service delivery.
- Proactively identified and resolved potential trip disruptions, ensuring seamless travel experiences for clients during peak travel seasons.
- Established partnerships with leading airlines, hotels, and tour operators, negotiating exclusive deals and special promotions for clients.
- Implemented a client loyalty program that increased repeat business by 20% through personalized incentives and recognition.
Awards
- Awarded Travel Agent of the Year by the Travel Industry Association for exceptional sales performance and client satisfaction.
- Recognized for Excellence in Customer Service by the International Air Transport Association (IATA) for consistently exceeding client expectations.
- Certified as a Cruise Specialist by the Cruise Lines International Association (CLIA), demonstrating expertise in cruise planning and advisory services.
- Honored with the Rising Star Award by the Association of Travel Advisors for outstanding contributions to the travel industry.
Certificates
- Certified Travel Associate (CTA)
- Certified Travel Counselor (CTC)
- Certified Travel Industry Executive (CTIE)
- Certified Hospitality Administrator (CHA)
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How To Write Resume For Travel Counselor
- Highlight your expertise in itinerary planning and destination knowledge.
- Quantify your accomplishments with specific metrics, such as the number of clients managed or revenue generated.
- Demonstrate your ability to build strong relationships with travel providers.
- Showcase your exceptional customer service skills and commitment to client satisfaction.
Essential Experience Highlights for a Strong Travel Counselor Resume
- Plan and book comprehensive travel arrangements, including flights, accommodations, rental cars, and tours.
- Provide detailed travel itinerary planning, tailored to client preferences and budget.
- Utilize GDS systems and travel agent databases to efficiently search and book travel components.
- Manage client data, track interactions, and nurture relationships using CRM tools.
- Conduct thorough travel risk assessments, providing clients with destination safety, visa, and health information.
- Assist clients with complex travel itineraries, including multicity trips, group bookings, and special requests.
- Provide exceptional customer service, resolving inquiries, handling complaints, and going the extra mile for client satisfaction.
Frequently Asked Questions (FAQ’s) For Travel Counselor
What does a Travel Counselor do?
A Travel Counselor assists clients with planning and booking travel arrangements, including flights, accommodations, rental cars, and tours. They provide personalized itinerary planning, utilize GDS systems to search and book travel components, and manage client data using CRM tools.
What skills are needed to be a Travel Counselor?
Key skills for Travel Counselors include itinerary planning, destination knowledge, customer service, travel agent database proficiency, booking and ticketing, and travel security awareness.
What is the salary of a Travel Counselor?
The salary of a Travel Counselor varies depending on experience, location, and the specific company. The average salary for a Travel Counselor in the United States is around $46,000 per year.
What is the job outlook for Travel Counselors?
The job outlook for Travel Counselors is expected to grow in the coming years, with the increasing popularity of online travel booking and the growing demand for personalized travel experiences.
What is the career path for Travel Counselors?
Career paths for Travel Counselors can include promotions to management roles, specializing in a specific area of travel, such as corporate travel or luxury travel, or becoming an independent travel agent.