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Susan Stevens
Travel Service Consultant
Summary
Highly accomplished and experienced Travel Service Consultant with a proven track record of success in the travel and tourism industry. Extensive knowledge of travel destinations, industry trends, and best practices. Expertise in providing personalized travel recommendations and itineraries, negotiating exclusive deals, and managing complex travel arrangements. Strong customer service skills and a passion for delivering exceptional travel experiences.
Education
Bachelor’s Degree in Travel & Tourism
March 2018
Skills
- Travel and Tourism Industry Knowledge
- Customer Service Excellence
- Reservation Management
- Airline and Hotel Ticketing
- Visa and Passport Assistance
- Travel Itinerary Planning
Work Experience
Travel Service Consultant
- Provided personalized travel recommendations and itineraries to meet the specific needs and preferences of clients.
- Utilized a global distribution system (GDS) to book flights, accommodations, and activities for clients.
- Processed visa applications and provided guidance on entry requirements for international travel.
- Handled complex travel arrangements for groups, including corporate groups, family reunions, and incentive programs.
Travel Service Consultant
- Developed and implemented a new customer service initiative that increased customer satisfaction by 15%.
- Managed a team of 10 travel agents, providing guidance and support to ensure exceptional customer service.
- Negotiated and secured exclusive deals with airlines, hotels, and tour operators, resulting in cost savings for clients.
- Created and maintained relationships with key industry partners to stay abreast of industry trends and best practices.
Accomplishments
- Increased customer satisfaction by 15% by implementing a personalized booking process, tailoring travel packages to meet specific customer needs and preferences.
- Optimized travel itineraries for clients, reducing travel time by 20% and saving them 10% on travel expenses.
- Established strong relationships with travel suppliers, negotiating exclusive deals and discounts for clients, resulting in significant cost savings.
- Developed and implemented training programs for new travel service consultants, ensuring they possess the necessary skills and knowledge to provide exceptional customer service.
- Identified and implemented new revenue streams by crossselling travel accessories and services, increasing sales by 5%.
Awards
- Received the Travel Service Excellence Award for consistently delivering exceptional customer service, resolving complex travel issues, and exceeding sales targets.
- Recognized as Travel Service Consultant of the Year for outstanding sales performance, consistently meeting and exceeding revenue goals.
- Awarded the Innovation in Travel Services Award for developing and implementing a new online booking system that streamlined the booking process and improved customer experience.
- Received the Exceptional Travel Planning Award for creating and executing complex travel plans for large groups, ensuring seamless coordination and meeting all client requirements.
Certificates
- Certified Travel Consultant (CTC)
- IATA/UFTAA Travel Agent Diploma
- American Society of Travel Advisors (ASTA) Membership
- Cruise Lines International Association (CLIA) Certification
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How To Write Resume For Travel Service Consultant
- Quantify your accomplishments by using specific metrics and data whenever possible.
- Highlight your expertise in travel destinations, industry trends, and best practices.
- Emphasize your strong customer service skills and ability to build lasting relationships with clients.
- Showcase your experience in negotiating exclusive deals and managing complex travel arrangements.
Essential Experience Highlights for a Strong Travel Service Consultant Resume
- Provide personalized travel recommendations and itineraries that meet the specific needs and preferences of clients.
- Negotiate and secure exclusive deals with airlines, hotels, and tour operators, resulting in cost savings for clients.
- Manage a team of travel agents, providing guidance and support to ensure exceptional customer service.
- Utilize a global distribution system (GDS) to book flights, accommodations, and activities for clients.
- Process visa applications and provide guidance on entry requirements for international travel.
- Handle complex travel arrangements for groups, including corporate groups, family reunions, and incentive programs.
- Create and maintain relationships with key industry partners to stay abreast of industry trends and best practices.
Frequently Asked Questions (FAQ’s) For Travel Service Consultant
What is the role of a Travel Service Consultant?
A Travel Service Consultant assists clients in planning and booking their travel arrangements. This may include recommending destinations, booking flights and accommodations, arranging tours and activities, and providing visa and passport assistance.
What are the essential skills for a Travel Service Consultant?
Essential skills for a Travel Service Consultant include excellent customer service, knowledge of travel destinations, industry trends, and best practices, negotiation skills, and proficiency in using global distribution systems (GDS).
What are the career prospects for a Travel Service Consultant?
Travel Service Consultants can advance to management positions, such as Travel Manager or Director of Travel Operations. They may also specialize in a particular area of travel, such as corporate travel, leisure travel, or group travel.
What is the salary range for a Travel Service Consultant?
The salary range for a Travel Service Consultant can vary depending on experience, location, and company size. According to Salary.com, the average salary for a Travel Service Consultant in the United States is $50,000.
What is the job outlook for Travel Service Consultants?
The job outlook for Travel Service Consultants is expected to grow faster than average over the next few years. This is due to the increasing demand for travel services, both domestically and internationally.