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Mike Graham
National Account Manager
Summary
Highly accomplished National Account Manager with a proven track record of success in leading cross-functional teams, developing and implementing national account strategies, and exceeding customer expectations. Expertise in managing complex customer relationships, negotiating multimillion-dollar contracts, and utilizing CRM systems to optimize account management strategies. Proficient in Salesforce, SAP, Oracle NetSuite, Microsoft Dynamics 365, and Zoho CRM. Passionate about delivering exceptional customer experiences and driving revenue growth.
Education
Bachelor’s degree in Business Administration or a related field
March 2017
Skills
- Salesforce
- SAP
- Oracle NetSuite
- Microsoft Dynamics 365
- Zoho CRM
- Key Account Management
Work Experience
National Account Manager
- Conducted thorough market research to identify and target highpotential accounts
- Collaborated with marketing, sales, and customer service teams to align strategies and ensure seamless customer experiences
- Utilized CRM systems to track customer interactions, manage sales pipelines, and generate reports
- Stayed abreast of industry trends and best practices to optimize account management strategies
National Account Manager
- Led crossfunctional teams to develop and implement national account strategies, resulting in a 25% increase in revenue
- Managed complex customer relationships, fostering strong partnerships and exceeding customer expectations
- Developed and presented customized sales proposals that effectively communicated value and drove sales conversions
- Negotiated and closed multimillion dollar contracts with toptier national accounts
Accomplishments
- Developed and implemented a comprehensive account management strategy that increased sales revenue by 20% for a major client
- Established a new client onboarding process that streamlined account setup and reduced onboarding time by 30%
- Negotiated multiyear contracts with key clients, securing longterm revenue and strengthening partnerships
- Launched a customer loyalty program that increased repeat business by 15% and enhanced client retention
- Redesigned the account review process, improving efficiency by 25% and enhancing the quality of insights provided to clients
Awards
- Recipient of the National Salesperson of the Year Award for Outstanding Performance in Account Management
- Recognized with the Presidents Club Award for consistently exceeding sales targets and fostering strong client relationships
- Honored with the Top Account Manager Award for exceptional client engagement and customer satisfaction
- Received the Excellence in Leadership Award for mentoring and developing a highperforming sales team
Certificates
- Certified Sales Executive (CSE)
- Certified Professional Salesperson (CPS)
- Sales Management Professional (SMP)
- Certified Account Manager (CAM)
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How To Write Resume For National Account Manager
- Highlight your quantifiable achievements: Showcase your impact on revenue growth, customer satisfaction, and other key metrics.
- Demonstrate your expertise in account management: Emphasize your skills in relationship building, strategic planning, and negotiation.
- Showcase your industry knowledge: Stay up-to-date on industry trends and best practices to demonstrate your proficiency.
- Tailor your resume to each job application: Read the job description carefully and highlight the skills and experience that are most relevant to the specific role.
Essential Experience Highlights for a Strong National Account Manager Resume
- Develop and execute national account strategies to drive revenue growth and customer satisfaction
- Manage complex customer relationships, building strong partnerships and fostering collaboration
- Develop and present tailored sales proposals that effectively communicate value and drive conversions
- Negotiate and close multimillion-dollar contracts with top-tier national accounts
- Conduct market research to identify and target high-potential accounts for business expansion
- Collaborate with marketing, sales, and customer service teams to align strategies and ensure seamless customer experiences
- Utilize CRM systems to track customer interactions, manage sales pipelines, and generate insightful reports
Frequently Asked Questions (FAQ’s) For National Account Manager
What are the key responsibilities of a National Account Manager?
National Account Managers are responsible for developing and executing national account strategies, managing complex customer relationships, developing sales proposals, negotiating contracts, conducting market research, and collaborating with cross-functional teams to ensure customer satisfaction and revenue growth.
What skills are required for a National Account Manager?
Key skills for National Account Managers include sales, negotiation, relationship building, strategic planning, market research, and proficiency in CRM systems.
What industries hire National Account Managers?
National Account Managers are employed in various industries, including technology, healthcare, manufacturing, retail, and financial services.
What is the career path for a National Account Manager?
National Account Managers can advance to senior positions such as Regional Sales Manager, National Sales Manager, or Vice President of Sales.
What is the salary range for a National Account Manager?
The salary range for National Account Managers varies depending on experience, industry, and location, but typically falls between $80,000 and $150,000 per year.
What are the challenges faced by National Account Managers?
Challenges faced by National Account Managers include managing complex customer relationships, negotiating competitive contracts, staying up-to-date on industry trends, and achieving sales targets in a competitive market.