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Rick Perry
Patient Financial Service Representative
Summary
Patient Financial Service Representative with 5+ years of experience in the healthcare industry. Proven ability to manage high-volume patient accounts, ensure accurate and timely billing, and improve patient satisfaction scores. Expertise in insurance verification and processing, medical billing, customer service, HIPAA compliance, and collections management. Strong communicator and negotiator with a proven track record of reducing patient balances and resolving billing discrepancies.
Education
Associate’s Degree in Healthcare Finance
February 2015
Skills
- Patient Account Management
- Insurance Verification and Processing
- Medical Billing
- Customer Service
- HIPAA Compliance
- Collections Management
Work Experience
Patient Financial Service Representative
- Developed and implemented a new patient account management system that streamlined processes and reduced errors.
- Utilized various software and systems, including EMR, billing systems, and patient portals.
- Managed highvolume call center operations, providing excellent customer service.
- Trained new team members on patient account management processes and policies.
Patient Financial Service Representative
- Successfully processed over 1,000 patient accounts per month, ensuring accurate and timely billing.
- Reduced patient balances by 15% through effective negotiation and payment plan establishment.
- Improved patient satisfaction scores by 10% through empathybased communication and problem resolution.
- Collaborated with providers and insurance companies to resolve billing discrepancies and ensure compliance.
Accomplishments
- Developed and implemented new revenue cycle management strategies, resulting in a 15% increase in monthly collections.
- Negotiated and resolved complex billing disputes with insurance providers, leading to a reduction in denials and an improvement in cash flow.
- Spearheaded a project to streamline the patient account resolution process, reducing manual workload by 25%.
- Developed and delivered training programs to enhance the knowledge and skills of Patient Financial Service Representatives.
- Implemented a new electronic payment system, streamlining the billing and collection process and improving efficiency.
Awards
- Recipient of the Patient Financial Service Excellence Award for outstanding customer service and revenue enhancement initiatives.
- Recognized as a topperforming Patient Financial Service Representative within the organization for three consecutive years.
- Received the Patient Advocate Award for consistently going above and beyond to assist patients with financial concerns.
- Honored with the Patient Financial Service Innovator Award for developing a new system to improve patient payment plan management.
Certificates
- Certified Patient Account Manager (CPAM)
- Certified Medical Biller (CMB)
- Certified Professional Coder (CPC)
- Certified Healthcare Business Associate (CHBA)
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How To Write Resume For Patient Financial Service Representative
- Highlight your experience in patient financial services and your understanding of healthcare billing procedures.
- Quantify your accomplishments with specific metrics, such as the number of patient accounts processed or the percentage of patient balances reduced.
- Demonstrate your customer service skills by describing your ability to resolve patient inquiries and complaints in a professional and empathetic manner.
- Emphasize your knowledge of HIPAA regulations and your commitment to protecting patient privacy.
- Tailor your resume to each job you apply for by highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Patient Financial Service Representative Resume
- Manage patient accounts by processing payments, posting charges, and resolving billing disputes
- Verify patient insurance coverage and process claims to ensure accurate and timely reimbursement
- Negotiate payment plans and arrangements with patients to reduce outstanding balances
- Provide excellent customer service by answering patient inquiries, resolving complaints, and ensuring a positive experience
- Maintain compliance with HIPAA regulations to protect patient privacy
- Collaborate with providers and insurance companies to resolve billing discrepancies and ensure compliance
Frequently Asked Questions (FAQ’s) For Patient Financial Service Representative
What is the role of a Patient Financial Service Representative?
A Patient Financial Service Representative is responsible for managing patient accounts, processing payments, verifying insurance coverage, and resolving billing disputes. They also provide customer service and ensure that patients have a positive experience when interacting with the healthcare system.
What are the qualifications for a Patient Financial Service Representative?
Most Patient Financial Service Representatives have an associate’s degree in healthcare finance or a related field. They also have experience in customer service and medical billing.
What are the skills required for a Patient Financial Service Representative?
Patient Financial Service Representatives should have strong communication and negotiation skills. They should also be able to work independently and as part of a team. They must be detail-oriented and have a strong understanding of healthcare finance and billing procedures.
What is the salary for a Patient Financial Service Representative?
The salary for a Patient Financial Service Representative varies depending on experience, location, and employer. According to Salary.com, the average salary for a Patient Financial Service Representative in the United States is $45,000.
What is the job outlook for a Patient Financial Service Representative?
The job outlook for Patient Financial Service Representatives is expected to grow faster than average in the coming years. This is due to the increasing demand for healthcare services and the need for qualified individuals to manage patient accounts and billing.
What are the benefits of working as a Patient Financial Service Representative?
Working as a Patient Financial Service Representative offers several benefits, including the opportunity to help patients, a stable work environment, and the chance to learn about the healthcare industry.
What are the challenges of working as a Patient Financial Service Representative?
Working as a Patient Financial Service Representative can be challenging at times. The job can be stressful and demanding, and it can be difficult to deal with patients who are struggling to pay their medical bills.
What are the career advancement opportunities for a Patient Financial Service Representative?
Patient Financial Service Representatives can advance their careers by moving into management positions, such as Patient Account Manager or Director of Patient Financial Services. They can also specialize in a particular area of patient financial services, such as insurance verification or collections.