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Bridger Harrison
Patient Financial Representative
Summary
Highly accomplished and results-oriented Patient Financial Representative with expertise in managing patient accounts, maintaining positive relationships, negotiating payment plans, and resolving billing discrepancies. Proficient in revenue cycle management systems and insurance verification processes. Proven ability to ensure timely and accurate billing and payment processing, minimizing financial losses for healthcare facilities. Dedicated to providing exceptional customer service and ensuring access to essential healthcare services for all patients regardless of their financial situation.
Education
Bachelor’s Degree in Healthcare Administration
March 2015
Skills
- Patient Accounting
- Patient Collections
- Patient Eligibility Verification
- Insurance Verification and Processing
- Cash Posting
- Bad Debt Management
Work Experience
Patient Financial Representative
- Collaborated with healthcare providers to ensure appropriate coding and billing for services rendered.
- Processed insurance claims, ensuring timely submission and followup for payment.
- Reconciled patient payments to ensure accuracy and completeness of financial records.
- Identified and resolved billing errors, minimizing financial losses for the healthcare facility.
Patient Financial Representative
- Managed patient accounts for over 3,000 patients, ensuring timely and accurate billing and payment processing.
- Established and maintained positive relationships with patients, resolving inquiries and addressing concerns.
- Negotiated payment plans with patients experiencing financial hardship, ensuring access to essential healthcare services.
- Utilized revenue cycle management systems to track and monitor patient accounts, identifying discrepancies and implementing corrective actions.
Accomplishments
- Challenged existing billing practices, implemented a streamlined process that reduced patient wait times by 20%
- Identified and resolved over $100,000 in billing errors, leading to increased revenue for the healthcare organization
- Established a strong rapport with patients, consistently exceeding customer satisfaction targets by an average of 95%
- Developed and implemented a training program for new Patient Financial Representatives, resulting in a 30% increase in productivity
- Negotiated payment plans with patients experiencing financial hardship, reducing account delinquency by 15%
Awards
- Recognized with the Presidents Award for Outstanding Patient Financial Service
- Received the National Health Service Excellence Award for Exceptional Patient Financial Management
- Awarded the Patient Financial Representative of the Year by the Healthcare Financial Management Association
- Honored with the Healthcare Financial Services Award for Innovative Patient Payment Solutions
Certificates
- Certified Patient Financial Services Representative (CPFS-R)
- Patient Financial Services Specialist (PFSS)
- Certified Revenue Cycle Specialist (CRCS)
- Certified Health Insurance Billing and Coding (CHIBC)
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How To Write Resume For Patient Financial Representative
- Highlight your skills in patient accounting, collections, and insurance processing.
- Showcase your experience in negotiating payment plans and resolving financial hardship cases.
- Demonstrate your knowledge of revenue cycle management systems and billing procedures.
- Emphasize your ability to build and maintain positive relationships with patients.
Essential Experience Highlights for a Strong Patient Financial Representative Resume
- Managed patient accounts, ensuring accurate and timely billing and payment processing.
- Established and maintained positive relationships with patients, resolving inquiries and addressing concerns.
- Negotiated payment plans with patients experiencing financial hardship, ensuring access to essential healthcare services.
- Utilized revenue cycle management systems to track and monitor patient accounts, identifying discrepancies and implementing corrective actions.
- Processed insurance claims, ensuring timely submission and followup for payment.
- Reconciled patient payments to ensure accuracy and completeness of financial records.
- Identified and resolved billing errors, minimizing financial losses for the healthcare facility.
Frequently Asked Questions (FAQ’s) For Patient Financial Representative
What are the primary responsibilities of a Patient Financial Representative?
Patient Financial Representatives are responsible for managing patient accounts, ensuring accurate and timely billing and payment processing, resolving patient inquiries, negotiating payment plans, and maintaining positive patient relationships.
What are the qualifications required to become a Patient Financial Representative?
Most Patient Financial Representatives hold a bachelor’s degree in healthcare administration or a related field, and possess experience in patient accounting, collections, and insurance processing.
What are the career advancement opportunities for Patient Financial Representatives?
Patient Financial Representatives can advance to roles such as Patient Account Manager, Revenue Cycle Analyst, or Healthcare Finance Manager.
What are the challenges faced by Patient Financial Representatives?
Patient Financial Representatives may face challenges such as dealing with patients experiencing financial hardship, resolving billing disputes, and staying up-to-date with changes in healthcare regulations.
What are the essential skills for Patient Financial Representatives?
Patient Financial Representatives should possess strong communication and interpersonal skills, proficiency in patient accounting systems, and the ability to negotiate and resolve financial issues.
What is the job outlook for Patient Financial Representatives?
The job outlook for Patient Financial Representatives is expected to grow faster than average due to the increasing demand for healthcare services and the need for skilled professionals to manage patient accounts and ensure financial stability for healthcare organizations.