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Joesph Matthews
Telephone Order Clerk
Summary
Highly experienced and results-oriented Telephone Order Clerk with a proven track record of exceeding customer expectations. Processed an average of 200+ incoming telephone orders per day, ensuring accuracy and timely fulfillment. Managed multiple order lines simultaneously, prioritizing high-priority orders and resolving customer queries. Utilized order entry software to capture customer information, product details, and payment information. Verified order details with customers, resolving any discrepancies or missing information. Handled customer inquiries and complaints professionally and efficiently, maintaining a positive customer experience. Assisted customers with product selection, providing detailed information and recommendations. Processed payments over the phone, including credit card, debit card, and cash-on-delivery transactions. Updated customer accounts with order details, tracking numbers, and any relevant notes.
Education
Associate’s Degree in Business Administration
February 2018
Skills
- Order Processing
- Customer Service
- Communication
- Attention to Detail
- Accuracy
- Problem Solving
Work Experience
Telephone Order Clerk
- Handled customer inquiries and complaints professionally and efficiently, maintaining a positive customer experience.
- Assisted customers with product selection, providing detailed information and recommendations.
- Processed payments over the phone, including credit card, debit card, and cashondelivery transactions.
- Updated customer accounts with order details, tracking numbers, and any relevant notes.
Telephone Order Clerk
- Processed an average of 200+ incoming telephone orders per day, ensuring accuracy and timely fulfillment.
- Managed multiple order lines simultaneously, prioritizing highpriority orders and resolving customer queries.
- Utilized order entry software to capture customer information, product details, and payment information.
- Verified order details with customers, resolving any discrepancies or missing information.
Accomplishments
- Increased order accuracy by 9% by implementing a comprehensive quality control process.
- Processed over 500 orders per day while maintaining a high level of accuracy and customer satisfaction.
- Reduced call handling time by 15% through effective problemsolving and efficient communication.
- Developed and implemented a training program to improve order processing efficiency by 10%.
- Utilized CRM software to build strong customer relationships and track their order history.
Awards
- Recognized for outstanding customer service and consistently exceeding performance targets.
- Awarded Employee of the Month for resolving complex customer issues with tact and efficiency.
- Received Customer Service Excellence Award for consistently resolving customer inquiries with professionalism and empathy.
- Recognized for exceptional teamwork and collaboration in providing seamless order processing.
Certificates
- Certified Order Management Professional (COMP)
- Certified Customer Service Professional (CCSP)
- PCI Compliance Certification
- GDPR Compliance Certification
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How To Write Resume For Telephone Order Clerk
- Highlight your customer service and communication skills, as they are essential for success in this role.
- Showcase your ability to multitask and handle a high volume of calls.
- Emphasize your attention to detail and accuracy.
- Provide specific examples of how you have resolved customer issues and exceeded expectations.
Essential Experience Highlights for a Strong Telephone Order Clerk Resume
- Processed an average of 200+ incoming telephone orders per day, ensuring accuracy and timely fulfillment.
- Managed multiple order lines simultaneously, prioritizing high-priority orders and resolving customer queries.
- Utilized order entry software to capture customer information, product details, and payment information.
- Verified order details with customers, resolving any discrepancies or missing information.
- Handled customer inquiries and complaints professionally and efficiently, maintaining a positive customer experience.
- Assisted customers with product selection, providing detailed information and recommendations.
- Processed payments over the phone, including credit card, debit card, and cash-on-delivery transactions.
Frequently Asked Questions (FAQ’s) For Telephone Order Clerk
What are the key responsibilities of a Telephone Order Clerk?
The key responsibilities of a Telephone Order Clerk include processing orders, managing customer inquiries, and providing excellent customer service.
What skills are required to be a successful Telephone Order Clerk?
To be a successful Telephone Order Clerk, you will need strong customer service skills, communication skills, and attention to detail.
What is the average salary for a Telephone Order Clerk?
The average salary for a Telephone Order Clerk is around \$15 per hour.
What are the career prospects for a Telephone Order Clerk?
With experience, a Telephone Order Clerk can advance to a position as a Customer Service Representative or a Sales Representative.
What is the work environment like for a Telephone Order Clerk?
Telephone Order Clerks typically work in a call center environment and may have to work extended hours.
What are the benefits of working as a Telephone Order Clerk?
The benefits of working as a Telephone Order Clerk include flexible work hours, a chance to help customers, and opportunities for career advancement.