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Emily Hawkins
Auto Club Travel Counselor
Summary
Highly experienced and motivated Auto Club Travel Counselor with a proven track record of providing exceptional customer service and travel planning expertise. Successfully assisted over 100 clients daily, achieving a satisfaction rating of 95% or higher. Proficient in using the Auto Club Travel platform and various travel booking tools to research and book flights, hotels, rental cars, and activities. Possess a deep understanding of travel regulations, visa requirements, and currency exchange rates. Skilled in handling complex travel inquiries, including international itineraries and special needs accommodations.
Education
Bachelor of Science in Travel and Tourism
June 2016
Skills
- Reservation Management Systems
- Sales Techniques
- Negotiation Skills
- Customer Relationship Management
- Problem Solving
- Communication Skills
Work Experience
Auto Club Travel Counselor
- Effectively handled complex travel inquiries, including international itineraries, visa requirements, and special needs accommodations.
- Collaborated with a team of travel counselors to ensure seamless client experiences and knowledge sharing.
- Maintained a thorough understanding of travel regulations, visa requirements, and currency exchange rates.
- Processed and managed travel payments, including credit card transactions and membership rewards redemptions.
Auto Club Travel Counselor
- Successfully assisted over 100 clients per day with travel planning, itinerary creation, and booking arrangements.
- Received consistent positive feedback from clients, achieving a satisfaction rating of over 95% based on posttravel surveys.
- Proficiently used the Auto Club Travel platform and various travel booking tools to research and book flights, hotels, rental cars, and activities.
- Leveraged industry knowledge and partnerships to provide exclusive member benefits and discounts to clients.
Accomplishments
- Increased bookings by 15% through personalized travel recommendations and proactive followups with clients
- Successfully resolved over 100 customer complaints within 24 hours, maintaining a high level of customer satisfaction
- Developed and implemented training program for new travel counselors, resulting in a 20% increase in their productivity
- Facilitated over 50 group travel experiences, ensuring seamless itineraries and exceptional customer service
- Identified and resolved a system error that was impacting customer bookings, preventing potential losses
Awards
- AAA Five Diamond Award for Outstanding Customer Service
- Auto Club Excellence Award for Superior Sales Performance
- AAA Top Producer Award for Highest Sales Revenue
- Auto Club Service Star Award for Consistently Exceeding Customer Expectations
Certificates
- Certified Travel Counselor (CTC)
- Certified Travel Agent (CTA)
- Certified Meeting Planner (CMP)
- Cruise Lines International Association (CLIA)
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How To Write Resume For Auto Club Travel Counselor
- Highlight your passion for travel and customer service in your resume summary.
- Showcase your proficiency in using the Auto Club Travel platform and other travel booking tools.
- Quantify your accomplishments with specific metrics, such as the number of clients assisted or the satisfaction rating achieved.
- Include examples of complex travel inquiries you have successfully handled.
- Proofread your resume carefully for any errors before submitting it.
Essential Experience Highlights for a Strong Auto Club Travel Counselor Resume
- Provide personalized travel planning and itinerary creation services to clients.
- Research and book flights, hotels, rental cars, and activities using the Auto Club Travel platform and other travel booking tools.
- Handle complex travel inquiries, including international itineraries, visa requirements, and special needs accommodations.
- Leverage industry knowledge and partnerships to provide exclusive member benefits and discounts to clients.
- Process and manage travel payments, including credit card transactions and membership rewards redemptions.
- Maintain a thorough understanding of travel regulations, visa requirements, and currency exchange rates.
Frequently Asked Questions (FAQ’s) For Auto Club Travel Counselor
What is the role of an Auto Club Travel Counselor?
An Auto Club Travel Counselor provides personalized travel planning and booking services to clients, assisting them with itinerary creation, flight and hotel reservations, and handling complex travel inquiries.
What are the key skills required for an Auto Club Travel Counselor?
Key skills for an Auto Club Travel Counselor include excellent communication and customer service skills, proficiency in using travel booking tools, knowledge of travel regulations and visa requirements, and the ability to handle complex travel inquiries.
What are the career prospects for an Auto Club Travel Counselor?
Auto Club Travel Counselors can advance their careers by gaining experience and developing specialized skills, such as expertise in specific travel destinations or niche markets.
How can I become an Auto Club Travel Counselor?
To become an Auto Club Travel Counselor, you typically need a high school diploma or equivalent, along with experience in the travel industry or customer service. Some employers may prefer candidates with a bachelor’s degree in travel and tourism or a related field.
What is the average salary for an Auto Club Travel Counselor?
The average salary for an Auto Club Travel Counselor can vary depending on experience, location, and employer. According to Indeed, the average salary for a Travel Counselor in the United States is around $45,000 per year.