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Danial Reed
Reservations and Ticketing Agent
Summary
Highly experienced and results-oriented Reservations and Ticketing Agent with a proven track record of providing exceptional customer service and managing complex travel arrangements. Proficient in utilizing reservation systems, including Amadeus, to process bookings for flights, car rentals, and hotel accommodations. Demonstrated ability to resolve customer queries efficiently and effectively, ensuring satisfaction and loyalty. Strong communication and interpersonal skills, coupled with a deep understanding of airline regulations and industry best practices.
Education
Bachelor’s Degree in Travel and Tourism
December 2017
Skills
- Advanced reservation management systems (GDS)
- Fare calculations and ticketing
- Passenger service and support
- Itinerary planning and modifications
- Customer relationship management (CRM)
- Problem-solving and conflict resolution
Work Experience
Reservations and Ticketing Agent
- Issued boarding passes and assisted passengers with seat assignments and flight information.
- Assisted with the issuance of special meal requests, baggage handling, and seat upgrades.
- Verified passenger identification documents and ensured compliance with security protocols.
- Collaborated with other departments, including operations, customer relations, and revenue management, to streamline processes.
Reservations and Ticketing Agent
- Utilized Amadeus reservation system to perform complex bookings for flights, car rentals, and hotel accommodations.
- Processed ticket refund requests, ensuring compliance with airline regulations and company policies.
- Provided exceptional customer service, resolving queries and addressing concerns effectively.
- Managed multiple phone lines and email inquiries simultaneously, prioritizing and responding promptly.
Accomplishments
- Revamped reservation procedures, reducing customer wait time by 15% and improving overall customer satisfaction.
- Collaborated with the marketing team to develop a targeted campaign, resulting in a 10% increase in bookings during a traditionally slow season.
- Successfully implemented new ticketing software, streamlining the booking process and minimizing errors by 25%.
- Developed and delivered training programs for new staff members, ensuring they were wellversed in industry best practices.
- Implemented a customer loyalty program, which led to a 12% increase in repeat bookings.
Awards
- Recognized for consistently exceeding sales targets by 20% over a period of 6 months.
- Received a quarterly Service Excellence award for providing exceptional customer service and resolving complex booking issues.
- Nominated as Employee of the Quarter for demonstrating comprehensive knowledge, problemsolving, and communication skills.
- Recognized by industry peers with a customer service excellence award for maintaining highquality standards.
Certificates
- Certified Travel Agent (CTA)
- Global Distribution Systems (GDS) Certification
- International Air Transport Association (IATA) Certification
- Airline Reporting Corporation (ARC) Certification
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How To Write Resume For Reservations and Ticketing Agent
- Highlight your proficiency in reservation systems, such as Amadeus or Sabre.
- Showcase your ability to provide exceptional customer service and resolve conflicts effectively.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Tailor your resume to each job application by emphasizing the skills and experience that are most relevant to the specific role.
- Proofread your resume carefully before submitting it to ensure that there are no errors.
Essential Experience Highlights for a Strong Reservations and Ticketing Agent Resume
- Utilized Amadeus reservation system to perform complex bookings for flights, car rentals, and hotel accommodations.
- Processed ticket refund requests, ensuring compliance with airline regulations and company policies.
- Provided exceptional customer service, resolving queries and addressing concerns effectively.
- Managed multiple phone lines and email inquiries simultaneously, prioritizing and responding promptly.
- Issued boarding passes and assisted passengers with seat assignments and flight information.
- Assisted with the issuance of special meal requests, baggage handling, and seat upgrades.
- Verified passenger identification documents and ensured compliance with security protocols.
Frequently Asked Questions (FAQ’s) For Reservations and Ticketing Agent
What are the key responsibilities of a Reservations and Ticketing Agent?
The key responsibilities of a Reservations and Ticketing Agent include processing flight, car rental, and hotel bookings, providing customer service, issuing boarding passes, and assisting with special requests.
What skills are required to be a successful Reservations and Ticketing Agent?
To be a successful Reservations and Ticketing Agent, you need strong communication and interpersonal skills, proficiency in reservation systems, and a deep understanding of airline regulations and industry best practices.
What is the work environment of a Reservations and Ticketing Agent like?
Reservations and Ticketing Agents typically work in a fast-paced and dynamic environment, often in an office setting.
What is the career path for a Reservations and Ticketing Agent?
Reservations and Ticketing Agents can advance to roles such as Supervisor, Manager, or Trainer.
What is the salary range for a Reservations and Ticketing Agent?
The salary range for a Reservations and Ticketing Agent can vary depending on experience, location, and company size.
What are the benefits of working as a Reservations and Ticketing Agent?
Benefits of working as a Reservations and Ticketing Agent can include travel discounts, flexible work hours, and the opportunity to interact with people from all over the world.