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Melissa Foster
Emergency Dispatcher
Summary
Highly experienced Emergency Dispatcher with a proven track record of managing emergency calls effectively and efficiently. Skilled in 911 call triage, emergency medical dispatching, crisis intervention, fire dispatching, law enforcement dispatching, and incident management. Proficient in utilizing technology and computer-aided dispatch systems to enhance situational awareness and improve response times. Committed to providing exceptional support to callers in distress and collaborating with emergency responders to ensure timely and effective assistance.
Education
Bachelor’s Degree in Emergency Management
August 2018
Skills
- 911 Call Triage
- Emergency Medical Dispatching
- Crisis Intervention
- Fire Dispatching
- Law Enforcement Dispatching
- Incident Management
Work Experience
Emergency Dispatcher
- Collaborated with emergency responders to gather additional information and coordinate response efforts.
- Documented incident details accurately and maintained comprehensive records for future reference.
- Utilized technology and computeraided dispatch systems to enhance situational awareness and improve response times.
- Maintained a calm and professional demeanor, providing reassurance and support to callers in distress.
Emergency Dispatcher
- Established and maintained communication with callers reporting emergencies, ensuring critical details were obtained accurately.
- Utilized CAD systems to dispatch emergency responders to incident locations promptly and effectively.
- Analyzed situational information and provided clear and concise instructions to callers, guiding them through emergency procedures.
- Prioritized incoming calls based on urgency and effectively managed multiple simultaneous emergencies.
Accomplishments
- Managed over 5,000 emergency calls in a year, resulting in a response time reduction of 15%
- Utilized advanced calltaking techniques to gather critical information from distressed callers, leading to increased dispatch accuracy and faster response times
- Developed and implemented a training program for new dispatchers, which significantly improved callhandling efficiency and caller satisfaction
- Successfully negotiated with multiple agencies to establish interagency protocols, streamlining communication and enhancing collaboration during emergencies
- Monitored and assessed natural disasters and other emergencies, providing timely and accurate information to first responders and the public
Awards
- Recognized by the National Association of Emergency Dispatchers (NAED) for Outstanding Performance in Emergency Dispatch
- Received the State Emergency Dispatcher of the Year Award from the California State Emergency Dispatchers Association (CSEDA)
- Honored with the Dispatcher of the Quarter Award for exemplary service and commitment to the community
Certificates
- Emergency Medical Dispatcher (EMD)
- Public Safety Telecommunicator (PST)
- National Emergency Number Association (NENA)
- Association of Public-Safety Communications Officials (APCO)
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How To Write Resume For Emergency Dispatcher
- Highlight your experience in 911 call triage and emergency medical dispatching.
- Emphasize your ability to remain calm and collected under pressure.
- Showcase your skills in crisis intervention and law enforcement dispatching.
- Demonstrate your proficiency in utilizing technology and computer-aided dispatch systems.
Essential Experience Highlights for a Strong Emergency Dispatcher Resume
- Established and maintained communication with callers reporting emergencies, ensuring critical details were obtained accurately.
- Utilized CAD systems to dispatch emergency responders to incident locations promptly and effectively.
- Analyzed situational information and provided clear and concise instructions to callers, guiding them through emergency procedures.
- Prioritized incoming calls based on urgency and effectively managed multiple simultaneous emergencies.
- Collaborated with emergency responders to gather additional information and coordinate response efforts.
- Documented incident details accurately and maintained comprehensive records for future reference.
- Utilized technology and computer-aided dispatch systems to enhance situational awareness and improve response times.
- Maintained a calm and professional demeanor, providing reassurance and support to callers in distress
Frequently Asked Questions (FAQ’s) For Emergency Dispatcher
What are the key skills required to be an Emergency Dispatcher?
Key skills include 911 call triage, emergency medical dispatching, crisis intervention, fire dispatching, law enforcement dispatching, and incident management.
What is the typical work environment for an Emergency Dispatcher?
Emergency Dispatchers typically work in a fast-paced and stressful environment, often involving long hours and rotating shifts.
What are the career advancement opportunities for an Emergency Dispatcher?
With experience and additional training, Emergency Dispatchers can advance to roles such as Emergency Management Coordinator, 911 Director, or Public Safety Telecommunicator Manager.
What are the educational requirements for an Emergency Dispatcher?
While some positions may require only a high school diploma, many employers prefer candidates with a bachelor’s degree in Emergency Management or a related field.
What are the challenges faced by Emergency Dispatchers?
Emergency Dispatchers often face challenges such as dealing with emotionally distressed callers, making life-or-death decisions, and working under pressure.
What are the benefits of working as an Emergency Dispatcher?
Emergency Dispatchers play a vital role in their communities, making a difference in people’s lives during emergencies. The job offers opportunities for personal growth, professional development, and job security.