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Dash Tucker
Security Dispatcher
Summary
Highly experienced Security Dispatcher with over 8 years of hands-on experience in managing security operations, responding to security breaches, and ensuring the safety and security of facilities. Proven ability to lead and motivate a team of security officers, implement and update security policies, and collaborate effectively with law enforcement and other departments. Strong communication, incident response management, and CCTV surveillance skills. Committed to maintaining a secure and compliant environment.
Education
Bachelor’s Degree in Criminal Justice
April 2015
Skills
- Radio Communications
- Incident Response Management
- Dispatching and Monitoring
- Emergency Response Planning
- CCTV Surveillance
- Access Control Procedures
Work Experience
Security Dispatcher
- Managed a team of security officers, assigning duties and providing training
- Prepared and maintained security reports for management and regulatory compliance
- Implemented and updated security policies and procedures to enhance facility security
- Collaborated with other departments to ensure a comprehensive security plan
Security Dispatcher
- Monitored and responded to security breaches, including alarms, access control incidents, and fire emergencies
- Communicated with security officers and law enforcement to coordinate responses and ensure safety
- Utilized CCTV and other security systems to detect and investigate security incidents
- Conducted routine security patrols to ensure compliance with security protocols
Accomplishments
- Spearheaded the implementation of a new centralized alert system, reducing response times by an average of 12% and enhancing the overall efficiency of the dispatch unit.
- Successfully managed a highvolume dispatch center with over 10,000 calls per month, consistently prioritizing and assigning resources effectively.
- Developed and implemented a comprehensive training program for new dispatchers, significantly improving their knowledge and skills.
- Successfully implemented a realtime GPS tracking system for security vehicles, providing enhanced visibility and accountability in the field.
- Established a robust quality assurance program to monitor and improve dispatching performance, ensuring accuracy, timeliness, and compliance with industry best practices.
Awards
- Recognized with the Above and Beyond Award for consistently exceeding expectations in dispatching security officers.
- Recipient of the Security Dispatcher of the Year award for exceptional contributions to the safety and security of the community.
- Honored with the Distinguished Service Award for exceptional performance in handling critical incidents and ensuring the safety of personnel and property.
- Recognized for exemplary performance in collaboration and communication with external agencies, fostering strong relationships and enhancing security coordination.
Certificates
- PSMP (Physical Security Management Professional)
- CSC (Central Station Certification)
- FCI (Fire Call Inspector)
- CPP (Certified Protection Professional)
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How To Write Resume For Security Dispatcher
- Quantify your accomplishments using specific metrics and data whenever possible.
- Highlight your skills in using security technology, such as CCTV surveillance and access control systems.
- Demonstrate your understanding of security protocols and regulations.
- Emphasize your ability to work independently and as part of a team.
Essential Experience Highlights for a Strong Security Dispatcher Resume
- Monitored and responded to security breaches, including alarms, access control incidents, and fire emergencies.
- Communicated with security officers and law enforcement to coordinate responses and ensure safety.
- Utilized CCTV and other security systems to detect and investigate security incidents.
- Conducted routine security patrols to ensure compliance with security protocols.
- Managed a team of security officers, assigning duties and providing training.
- Prepared and maintained security reports for management and regulatory compliance.
Frequently Asked Questions (FAQ’s) For Security Dispatcher
What are the primary responsibilities of a Security Dispatcher?
The primary responsibilities of a Security Dispatcher include monitoring security systems, responding to security breaches, communicating with security personnel and law enforcement, and managing a team of security officers.
What skills are required to be a successful Security Dispatcher?
Successful Security Dispatchers typically have strong communication, incident response management, and CCTV surveillance skills. They are also proficient in using security systems and protocols.
What are the career prospects for Security Dispatchers?
Security Dispatchers can advance to positions such as Security Supervisor, Security Manager, or Director of Security. With additional training and experience, they may also qualify for law enforcement or other security-related roles.
What is the work environment like for Security Dispatchers?
Security Dispatchers typically work in a controlled environment, such as a security command center or dispatch office. They may work shifts, including nights, weekends, and holidays.
What is the salary range for Security Dispatchers?
The salary range for Security Dispatchers varies depending on experience, location, and employer. According to the U.S. Bureau of Labor Statistics, the median annual salary for Security Dispatchers was $47,440 in May 2020.
What are the educational requirements for Security Dispatchers?
Most Security Dispatchers have a high school diploma or equivalent. Some employers may prefer candidates with a bachelor’s degree in criminal justice, security management, or a related field.