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Zeke Davidson
Taxicab Dispatcher
Summary
Highly accomplished Taxicab Dispatcher with 10+ years of experience in the transportation industry. Proven ability to manage a team of dispatchers, ensure timely dispatch of taxi calls, and maintain strong customer relationships. Skilled in using GPS tracking systems, complaint management, and radio communication systems. Committed to providing excellent customer service and exceeding performance targets.
Education
Associate’s Degree in Transportation Management
September 2015
Skills
- Taxicab Fleet Management
- Call Taking and Dispatching
- GPS Tracking System Maintenance
- Complaint and Reservation Management
- Customer Service and Relations
- Radio and Communication System Handling
Work Experience
Taxicab Dispatcher
- Trained and mentored new dispatchers on company policies, procedures, and customer service best practices.
- Collaborated with law enforcement agencies to track down and apprehend illegally operating taxis.
- Developed and implemented a safety program to reduce driver accidents and protect passengers.
- Managed a fleet of over 100 taxis, ensuring timely maintenance and repairs.
Taxicab Dispatcher
- Managed a team of 10 dispatchers, ensuring efficient and timely dispatch of over 500 taxi calls daily.
- Established and maintained strong relationships with key clients, resulting in increased customer satisfaction and loyalty.
- Utilized GPS tracking systems to monitor vehicle locations and dispatch taxis to customers in realtime.
- Developed and implemented a new dispatching system that improved call response times by 20%.
Accomplishments
- Successfully managed a team of 20 dispatchers, ensuring efficient and timely dispatch of taxis
- Implemented a new dispatching software system, resulting in a 20% reduction in dispatch time
- Developed and implemented new procedures for managing highdemand events, reducing customer wait times by 15%
- Trained and mentored new dispatchers, ensuring high levels of customer service
- Worked closely with drivers to provide realtime updates on traffic conditions, resulting in improved route efficiency
Awards
- Dispatcher of the Year Award, XYZ Taxi Service, 2021
- Top Dispatcher Award for Excellent Performance, ABC Taxi Company, 2020
- Recognition for Outstanding Dispatch Management, XYZ Taxi Service, 2019
Certificates
- National Taxi Cab Dispatcher Certification (NTCDC)
- Taxicab Regulatory Certificate
- GPS Tracking System Operator Certification
- Customer Service Excellence Certification
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How To Write Resume For Taxicab Dispatcher
- Highlight your experience in managing a team of dispatchers and your ability to ensure timely dispatch of taxi calls.
- Quantify your accomplishments using specific metrics, such as the number of calls dispatched daily or the percentage increase in customer satisfaction.
- Showcase your knowledge of GPS tracking systems and your ability to use them to optimize vehicle dispatch.
- Emphasize your customer service skills and your commitment to providing excellent customer experiences.
Essential Experience Highlights for a Strong Taxicab Dispatcher Resume
- Managed a team of 10 dispatchers, ensuring efficient and timely dispatch of over 500 taxi calls daily.
- Established and maintained strong relationships with key clients, resulting in increased customer satisfaction and loyalty.
- Utilized GPS tracking systems to monitor vehicle locations and dispatch taxis to customers in realtime.
- Developed and implemented a new dispatching system that improved call response times by 20%.
- Trained and mentored new dispatchers on company policies, procedures, and customer service best practices.
- Collaborated with law enforcement agencies to track down and apprehend illegally operating taxis.
Frequently Asked Questions (FAQ’s) For Taxicab Dispatcher
What are the key responsibilities of a Taxicab Dispatcher?
Key responsibilities include managing a team of dispatchers, ensuring timely dispatch of taxi calls, maintaining strong customer relationships, and utilizing GPS tracking systems.
What are the qualifications required to become a Taxicab Dispatcher?
Most employers require a high school diploma or equivalent, along with experience in the transportation industry. Some employers may also require a commercial driver’s license.
What are the career prospects for Taxicab Dispatchers?
With experience, Taxicab Dispatchers can advance to management positions, such as Dispatch Supervisor or Transportation Manager.
What is the average salary for a Taxicab Dispatcher?
The average salary for a Taxicab Dispatcher in the United States is around $35,000 per year.
What are the benefits of working as a Taxicab Dispatcher?
Benefits of working as a Taxicab Dispatcher include a stable income, opportunities for advancement, and the chance to help people get around safely and efficiently.