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Garland Taylor
Postal Service Window Clerk
Summary
Highly motivated and experienced Postal Service Window Clerk with a proven track record of providing exceptional customer service and maintaining accurate records. Possesses strong problem-solving and cash handling skills, and is adept at operating automated teller machines (ATMs) and self-service kiosks. Proficient in verifying postage stamps and identification documents, and providing information on postal products and services. Committed to adhering to strict security protocols and maintaining confidentiality of customer information.
In my previous role at USPS, I consistently assisted over 500 customers daily, resolving inquiries and ensuring their satisfaction. I processed and handled a high volume of mail and parcels, maintaining accurate records of all transactions. I am also experienced in handling customer complaints and resolving issues promptly and professionally.
Education
Associate’s Degree in Business Administration
August 2019
Skills
- Customer Service
- Problem Solving
- Cash Handling
- Accuracy
- Time Management
- Interpersonal Skills
Work Experience
Postal Service Window Clerk
- Checked and verified postage stamps and identification documents
- Provided information on postal products and services, including forwarding addresses and tracking numbers
- Handled customer complaints and resolved issues promptly and professionally
- Adhered to strict security protocols and maintained confidentiality of customer information
Postal Service Window Clerk
- Assisted over 500 customers daily, providing exceptional customer service and resolving inquiries
- Processed and handled a high volume of mail, including letters, packages, and parcels
- Maintained accurate records of transactions and postal operations
- Operated automated teller machines (ATMs) and selfservice kiosks
Accomplishments
- Successfully resolved 100% of customer inquiries during peak season, maintaining 5star customer satisfaction ratings.
- Introduced selfservice kiosks, reducing customer wait times by 35% and freeing up staff for more valueadded tasks.
- Trained new employees on postal regulations and procedures, ensuring a consistent and highquality customer experience.
- Developed a new system for tracking and managing postal orders, improving inventory accuracy by 15%.
- Collaborated with the Postmaster to implement new marketing strategies, resulting in a 10% increase in revenue.
Awards
- Postal Service Employee of the Month for providing exceptional customer service and consistently exceeding performance targets.
- Regional Recognition Award for implementing innovative solutions to streamline postal operations.
- National Innovation Award for developing a new process that reduced customer wait times by 20%.
Certificates
- Postal Certification
- Certified Postal Employee (CPE)
- Certified Postal Window Clerk (CPWC)
- Customer Service Excellence Certification
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Essential Experience Highlights for a Strong Postal Service Window Clerk Resume
- Assisted customers with a wide range of postal services, including purchasing stamps, shipping packages, and obtaining tracking numbers.
- Processed mail and packages, ensuring proper postage and handling.
- Operated automated teller machines (ATMs) and self-service kiosks.
- Provided excellent customer service, resolving inquiries and complaints promptly and professionally.
- Maintained a clean and organized work area.
- Followed all postal regulations and procedures.
Frequently Asked Questions (FAQ’s) For Postal Service Window Clerk
What are the duties and responsibilities of a Postal Service Window Clerk?
Postal Service Window Clerks provide a variety of services to customers, including selling stamps and postage, weighing and mailing letters and packages, and providing information on postal products and services.
What are the qualifications for a Postal Service Window Clerk?
Postal Service Window Clerks typically need a high school diploma or equivalent and some experience in customer service or retail.
What are the hours of a Postal Service Window Clerk?
Postal Service Window Clerks typically work during normal business hours, but may also be required to work evenings or weekends during peak periods.
What is the salary of a Postal Service Window Clerk?
The salary of a Postal Service Window Clerk can vary depending on experience and location, but typically ranges from $25,000 to $40,000 per year.
What are the benefits of working as a Postal Service Window Clerk?
Postal Service Window Clerks enjoy a variety of benefits, including health insurance, paid time off, and a retirement plan.