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Gerald Campbell
Unit Support Representative
Summary
Experienced Unit Support Representative with a proven track record of successfully processing over 1000 service requests per month. Effectively resolved complex technical issues with customers over phone, email, and chat. Monitored and maintained network systems to ensure optimal performance.
Education
Associate’s degree
April 2019
Skills
- Customer Service
- Problem Solving
- Communication
- Data Entry
- Administrative Support
- Microsoft Office Suite
Work Experience
Unit Support Representative
- Trained and mentored new team members
- Managed and prioritized a large caseload of customer inquiries
- Provided timely and accurate updates to customers on their service requests
- Adhered to strict security and confidentiality protocols
Unit Support Representative
- Successfully processed over 1000+ service requests per month
- Effectively resolved complex technical issues with customers over phone, email, and chat
- Monitored and maintained network systems to ensure optimal performance
- Collaborated with crossfunctional teams to implement process improvements
Accomplishments
- Pioneered a new process for handling customer inquiries, reducing call wait times by an average of 20%.
- Developed a training program for new Unit Support Representatives, enhancing their ability to handle complex cases independently.
- Successfully implemented a new case management system, streamlining workflow and reducing case resolution time by 10%.
- Established strong relationships with key stakeholders, facilitating effective collaboration and improved service delivery.
- Optimized processes for handling highvolume incoming calls, minimizing wait times and improving call resolution efficiency.
Awards
- Exceeded productivity targets by 15%, resulting in faster case resolution and improved customer satisfaction.
- Recognized for exceptional customer service skills, consistently receiving positive feedback from clients.
- Awarded for outstanding contributions to the team, demonstrating a commitment to teamwork and collaboration.
- Received recognition for proactive problemsolving abilities, consistently identifying and resolving potential issues before they escalated.
Certificates
- Customer Service Specialist
- Certified Administrative Professional
- Information Technology Infrastructure Library (ITIL)
- Six Sigma
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How To Write Resume For Unit Support Representative
- Highlight your customer service skills and ability to resolve complex technical issues.
- Showcase your experience in monitoring and maintaining network systems.
- Emphasize your ability to collaborate with cross-functional teams and implement process improvements.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
Essential Experience Highlights for a Strong Unit Support Representative Resume
- Processed over 1000+ service requests per month, effectively resolving complex technical issues with customers over phone, email, and chat.
- Monitored and maintained network systems to ensure optimal performance.
- Collaborated with cross-functional teams to implement process improvements.
- Trained and mentored new team members.
- Managed and prioritized a large caseload of customer inquiries.
- Provided timely and accurate updates to customers on their service requests.
- Adhered to strict security and confidentiality protocols.
Frequently Asked Questions (FAQ’s) For Unit Support Representative
What is the role of a Unit Support Representative?
A Unit Support Representative provides technical support to customers, resolves complex technical issues, and ensures optimal performance of network systems.
What are the key skills required for this role?
Key skills include customer service, problem-solving, communication, data entry, administrative support, and proficiency in Microsoft Office Suite.
What is the typical salary range for this position?
The salary range for a Unit Support Representative can vary depending on experience and location, but typically falls between $40,000 and $60,000 per year.
What are the career advancement opportunities for this role?
With experience and additional training, Unit Support Representatives can advance to roles such as Technical Support Engineer, Network Administrator, or IT Manager.
What are the educational requirements for this role?
An Associate’s degree in Computer Science, Information Technology, or a related field is typically required.
What are the top companies that hire Unit Support Representatives?
Top companies that hire Unit Support Representatives include Amazon, Google, Microsoft, and IBM.
What are the key responsibilities of a Unit Support Representative?
Key responsibilities include providing technical support to customers, resolving complex technical issues, monitoring and maintaining network systems, and collaborating with cross-functional teams.
What are the key skills required for a Unit Support Representative?
Key skills include customer service, problem-solving, communication, data entry, administrative support, and proficiency in Microsoft Office Suite.