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Tommy Nguyen
Senior Administrative Support
Summary
Highly accomplished Senior Administrative Support professional with over 8 years of experience in providing exceptional administrative support to senior executives and managing daily office operations. Proven ability to manage multiple projects simultaneously, prioritize tasks, and ensure seamless workflow. Exceptional communication, interpersonal, and customer service skills, with a strong attention to detail and confidentiality. Seeking a challenging role where I can leverage my expertise to contribute to the success of an organization.
Key Accomplishments:
- Managed daily operations, ensuring smooth workflow and efficient office management, achieving a 98% employee satisfaction rating.
- Provided executive-level administrative support, handling confidential and sensitive information with utmost discretion and professionalism.
- Developed and implemented a streamlined filing system, reducing document retrieval time by 50%.
- Negotiated supplier contracts, securing favorable terms and saving the company 12% on annual expenses.
- Managed fleet of company vehicles, coordinating maintenance, insurance, and driver safety programs.
Education
Bachelor of Science in Business Administration
July 2018
Skills
- Microsoft Office Suite
- Google Workspace
- Project Management
- Communication
- Customer Service
- Scheduling
Work Experience
Senior Administrative Support
- Managed fleet of company vehicles, coordinating maintenance, insurance, and driver safety programs.
- Organized and facilitated staff meetings, ensuring effective communication and alignment with company goals.
- Managed travel arrangements for executives and employees, optimizing costs and time efficiency.
- Provided highquality customer service, resolving inquiries and exceeding satisfaction levels.
Senior Administrative Support
- Managed daily operations, ensuring smooth workflow and efficient office management, achieving a 98% employee satisfaction rating.
- Provided executivelevel administrative support, handling confidential and sensitive information with utmost discretion and professionalism.
- Developed and implemented a streamlined filing system, reducing document retrieval time by 50%.
- Negotiated supplier contracts, securing favorable terms and saving the company 12% on annual expenses.
Accomplishments
- Successfully implemented a new document management system, resulting in a 25% increase in efficiency.
- Established a new filing system that streamlined document retrieval by 30%.
- Developed and implemented a training program for new administrative staff, resulting in a 20% reduction in onboarding time.
- Led the effort to automate scheduling and meeting management, reducing administrative workload by 40%.
- Developed a comprehensive database of company resources, providing quick and easy access to critical information.
Awards
- Received the Employee of the Year Award for exceptional performance in administrative support.
- Recognized for superior customer service skills, as evidenced by a 98% satisfaction rating.
- Awarded a certificate of excellence for outstanding proficiency in office administration.
- Recognized for excellence in project coordination, as evidenced by the successful completion of multiple crossfunctional initiatives.
Certificates
- Certified Administrative Professional (CAP)
- Office Management Certified (OMC)
- Project Management Professional (PMP)
- Microsoft Certified Professional (MCP)
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How To Write Resume For Senior Administrative Support
- Highlight your skills in Microsoft Office Suite, Google Workspace, and project management software.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the position.
- Proofread your resume carefully before submitting it, and ask a friend or family member to review it as well.
Essential Experience Highlights for a Strong Senior Administrative Support Resume
- Provide executive-level administrative support, including scheduling appointments, managing calendars, and preparing presentations.
- Manage daily office operations, including answering phones, responding to emails, and coordinating with vendors.
- Develop and implement office policies and procedures to ensure efficient workflow.
- Maintain office supplies and equipment, and coordinate repairs as needed.
- Provide customer service to clients and visitors, and resolve inquiries promptly and professionally.
- Assist with special projects and events as needed.
- Stay up-to-date on industry best practices and technologies to improve administrative processes.
Frequently Asked Questions (FAQ’s) For Senior Administrative Support
What are the key responsibilities of a Senior Administrative Support professional?
Senior Administrative Support professionals are responsible for providing a wide range of administrative and operational support to senior executives and managers. Their key responsibilities typically include scheduling appointments, managing calendars, preparing presentations, managing office operations, developing and implementing office policies and procedures, maintaining office supplies and equipment, providing customer service, and assisting with special projects and events.
What are the qualifications for a Senior Administrative Support professional?
Senior Administrative Support professionals typically have a bachelor’s degree in business administration or a related field. They also have several years of experience in an administrative support role, with a proven track record of success in providing high-level support to executives and managers.
What are the skills required for a Senior Administrative Support professional?
Senior Administrative Support professionals need to have excellent communication, interpersonal, and customer service skills. They also need to be proficient in Microsoft Office Suite, Google Workspace, and project management software. Additionally, they need to be organized, detail-oriented, and have a strong work ethic.
What is the career outlook for Senior Administrative Support professionals?
The career outlook for Senior Administrative Support professionals is positive. The demand for skilled administrative professionals is expected to grow in the coming years, as businesses increasingly rely on them to provide support to their executives and managers.
What are the salary expectations for Senior Administrative Support professionals?
The salary expectations for Senior Administrative Support professionals vary depending on their experience, skills, and location. However, they can typically expect to earn a salary in the range of $50,000 to $80,000 per year.
What are the benefits of working as a Senior Administrative Support professional?
Senior Administrative Support professionals enjoy a number of benefits, including the opportunity to work in a fast-paced and challenging environment, the chance to make a real contribution to their organization, and the opportunity to develop their skills and advance their careers.
What are the challenges of working as a Senior Administrative Support professional?
Senior Administrative Support professionals face a number of challenges, including the need to be able to handle multiple tasks simultaneously, the need to be able to work independently and as part of a team, and the need to be able to meet deadlines.
What is the work environment for Senior Administrative Support professionals like?
Senior Administrative Support professionals typically work in an office environment. They may work long hours, including evenings and weekends, to meet deadlines. They may also need to travel occasionally.