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Harrison George
Counter Tender
Summary
Counter Tender with 5+ years of experience in the food and beverage industry. Proven ability to provide excellent customer service, manage multiple tasks, and ensure the smooth operation of a counter. Implemented a new inventory tracking system, reducing stock discrepancies by 25% and improving efficiency in product ordering. Developed and implemented a training program for new counter staff, resulting in a 15% reduction in order errors. Optimized the order fulfillment process by collaborating with kitchen staff, reducing order delivery time by 10%. Identified and resolved customer issues promptly, maintaining a high level of customer satisfaction and minimizing negative reviews. Proactively suggested and implemented drink specials that increased bar revenue by 12%. Seeking a challenging and rewarding role as a Counter Tender where I can utilize my skills and experience to contribute to the success of a high-volume establishment.
Education
Associate’s Degree in Restaurant Management
September 2018
Skills
- Customer Service
- PointofSale (POS) Systems
- Cash Handling
- Food and Beverage Preparation
- Inventory Management
- Barista Skills
Work Experience
Counter Tender
- Assisted with inventory management, including receiving, storing, and issuing supplies.
- Prepared and served a variety of alcoholic and non-alcoholic beverages, including cocktails, mocktails, and juices.
- Utilized POS systems to process orders, track inventory, and generate reports.
- Worked effectively as part of a team, collaborating with fellow counter tenders and other staff members.
Counter Tender
- Processed and prepared food and beverage orders accurately and efficiently, ensuring customer satisfaction.
- Provided excellent customer service, resolving inquiries and complaints promptly and courteously.
- Managed cash transactions, including processing payments, providing change, and balancing registers.
- Maintained a clean and organized work area, adhering to health and safety regulations.
Accomplishments
- Implemented a new inventory tracking system, reducing stock discrepancies by 25% and improving efficiency in product ordering.
- Developed and implemented a training program for new counter staff, resulting in a 15% reduction in order errors.
- Optimized the order fulfillment process by collaborating with kitchen staff, reducing order delivery time by 10%.
- Identified and resolved customer issues promptly, maintaining a high level of customer satisfaction and minimizing negative reviews.
- Proactively suggested and implemented drink specials that increased bar revenue by 12%.
Awards
- Received Employee of the Month award for exceptional customer service and efficiency in order handling.
- Recognized for achieving a 98% customer satisfaction rating, surpassing departmental goal.
- Awarded Bartender of the Year by the local Chamber of Commerce for commitment to providing an exceptional customer experience.
Certificates
- ServSafe Food Handler Certification
- Barista Certification
- Mixology Certification
- Wine Education Certification
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How To Write Resume For Counter Tender
- Highlight your customer service skills and experience in a fast-paced environment.
- Quantify your accomplishments whenever possible, using specific metrics and results.
- Showcase your knowledge of food and beverage preparation, including any certifications or training.
- Emphasize your ability to work independently and as part of a team.
Essential Experience Highlights for a Strong Counter Tender Resume
- Providing excellent customer service by greeting customers, taking orders, and processing payments.
- Preparing food and beverages according to established recipes and standards.
- Maintaining a clean and organized work area, including restocking supplies and cleaning equipment.
- Operating point-of-sale systems and ensuring accurate transactions.
- Assisting with inventory management and ordering supplies.
- Troubleshooting and resolving customer issues promptly and professionally.
- Following all safety and sanitation protocols.
Frequently Asked Questions (FAQ’s) For Counter Tender
What are the key skills required for a Counter Tender?
The key skills required for a Counter Tender include excellent customer service, food and beverage preparation, inventory management, point-of-sale system operation, and teamwork.
What is the average salary for a Counter Tender?
The average salary for a Counter Tender varies depending on experience, location, and employer. According to Indeed, the average salary for a Counter Tender in the United States is around $12 per hour.
What are the career advancement opportunities for a Counter Tender?
Counter Tenders with experience and strong performance may advance to leadership roles, such as Shift Supervisor or Assistant Manager. With additional training and education, Counter Tenders may also pursue careers in food and beverage management or culinary arts.
What is the work environment for a Counter Tender like?
Counter Tenders typically work in fast-paced, high-volume environments. They must be able to work well under pressure and handle multiple tasks simultaneously. Counter Tenders must also be able to stand for long periods of time and lift heavy objects.
What are the benefits of working as a Counter Tender?
Benefits of working as a Counter Tender include flexible work hours, opportunities for advancement, and the chance to learn about the food and beverage industry. Counter Tenders may also receive employee discounts on food and drinks.
What are the challenges of working as a Counter Tender?
Challenges of working as a Counter Tender include dealing with difficult customers, working long hours, and being on your feet for extended periods of time. Counter Tenders may also experience stress during busy shifts.
What is the job outlook for Counter Tenders?
The job outlook for Counter Tenders is expected to grow in the coming years. This is due to the increasing popularity of fast-casual dining and the rising demand for food and beverage services.
What are the personality traits of a successful Counter Tender?
Successful Counter Tenders are typically outgoing, friendly, and have a strong work ethic. They are also able to work well under pressure and handle multiple tasks simultaneously. Counter Tenders should also be able to learn quickly and follow instructions.