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Mitchell Howard
Ground Operations Supervisor
Summary
Highly accomplished Ground Operations Supervisor with over 10 years of experience in the aviation industry. Proven track record of success in reducing turnaround time, improving efficiency, and optimizing ground handling operations. Demonstrated expertise in aircraft ground handling, ramp operations management, crew scheduling and management, passenger handling and facilitation, cargo operations and management, and safety and compliance management.
Key accomplishments include establishing a new ground handling procedure that reduced turnaround time by 10%, implementing a training program that improved the efficiency of ground handling operations by 20%, collaborating with airlines to optimize ground handling schedules, reducing delays by 15%, establishing a new communication system that improved coordination between ground handling teams, resulting in a 12% increase in productivity, and leading a project to reduce ground handling costs by 8% through process optimization and cost-saving measures.
Education
Aviation Management
September 2018
Skills
- Aircraft Ground Handling
- Ramp Operations Management
- Crew Scheduling and Management
- Passenger Handling and Facilitation
- Cargo Operations and Management
- Safety and Compliance Management
Work Experience
Ground Operations Supervisor
- Negotiated and managed contracts with ground handling agents, ensuring competitive rates and high-quality service.
- Collaborated with airlines, air traffic control, and security agencies to ensure seamless ground operations.
- Established and maintained positive working relationships with internal and external stakeholders.
- Led continuous improvement initiatives to optimize ground operations and reduce costs.
Ground Operations Supervisor
- Supervised a team of 50+ ground personnel responsible for all aspects of aircraft operations, ensuring safe and efficient turnaround.
- Implemented a new ground handling system, reducing aircraft turnaround time by 15% and improving operational efficiency.
- Reduced aircraft delays by 20% through proactive scheduling and coordination with airlines and ground handling agents.
- Consistently exceeded performance targets for on-time departures, baggage handling accuracy, and customer satisfaction.
Accomplishments
- Established a new ground handling procedure that reduced turnaround time by 10%.
- Implemented a training program that improved the efficiency of ground handling operations by 20%.
- Collaborated with airlines to optimize ground handling schedules, reducing delays by 15%.
- Established a new communication system that improved coordination between ground handling teams, resulting in a 12% increase in productivity.
- Led a project to reduce ground handling costs by 8% through process optimization and costsaving measures.
Awards
- Received an award for exceeding targets in ground handling services by 15%.
- Recognized for exceptional leadership in managing a team of over 50 ground handling agents.
- Received an award from IATA for commitment to safety and compliance.
- Recognized for successful management of a major ground handling operation during a period of high demand.
Certificates
- Certified Ground Operations Supervisor (CGOS)
- IATA Ramp Operations Manager (ROM)
- ICAO Airport Safety Management Systems (SMS)
- First Aid and CPR
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How To Write Resume For Ground Operations Supervisor
- Highlight your experience in aircraft ground handling, ramp operations management, crew scheduling and management, passenger handling and facilitation, cargo operations and management, and safety and compliance management.
- Quantify your accomplishments with specific metrics, such as reducing turnaround time, improving efficiency, and optimizing ground handling schedules.
- Demonstrate your leadership skills and ability to manage a team of ground handling staff.
- Showcase your knowledge of the latest technologies and processes used in ground handling operations.
- Tailor your resume to the specific requirements of the job you are applying for.
Essential Experience Highlights for a Strong Ground Operations Supervisor Resume
- Oversee all aspects of ground operations, including aircraft handling, ramp operations, crew scheduling and management, passenger handling and facilitation, cargo operations and management, and safety and compliance management.
- Develop and implement policies and procedures to ensure the efficient and safe operation of ground handling services.
- Manage a team of ground handling staff and ensure they are properly trained and equipped to perform their duties.
- Coordinate with airlines and other stakeholders to ensure the smooth flow of ground handling operations.
- Monitor and analyze ground handling performance data to identify areas for improvement.
- Implement new technologies and processes to improve the efficiency and effectiveness of ground handling operations.
Frequently Asked Questions (FAQ’s) For Ground Operations Supervisor
What is the role of a Ground Operations Supervisor?
A Ground Operations Supervisor is responsible for overseeing all aspects of ground operations at an airport, including aircraft handling, ramp operations, crew scheduling and management, passenger handling and facilitation, cargo operations and management, and safety and compliance management.
What are the key responsibilities of a Ground Operations Supervisor?
The key responsibilities of a Ground Operations Supervisor include developing and implementing policies and procedures, managing a team of ground handling staff, coordinating with airlines and other stakeholders, monitoring and analyzing ground handling performance data, and implementing new technologies and processes.
What are the qualifications for a Ground Operations Supervisor?
The qualifications for a Ground Operations Supervisor typically include a bachelor’s degree in aviation management or a related field, as well as several years of experience in ground handling operations.
What are the career prospects for a Ground Operations Supervisor?
The career prospects for a Ground Operations Supervisor are good, with opportunities for promotion to management positions within the aviation industry.
What are the challenges of being a Ground Operations Supervisor?
The challenges of being a Ground Operations Supervisor include managing a large team of staff, dealing with difficult weather conditions, and ensuring the safety and security of passengers and crew.
What are the rewards of being a Ground Operations Supervisor?
The rewards of being a Ground Operations Supervisor include the opportunity to make a difference in the lives of passengers and crew, the chance to work in a fast-paced and dynamic environment, and the opportunity to learn about the latest technologies and processes used in the aviation industry.