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Rhett Russell
Ferry Terminal Supervisor
Summary
Highly accomplished Ferry Terminal Supervisor with 7+ years of proven expertise in ferry operations management, passenger safety, and customer service. Demonstrated leadership in streamlining passenger flow, implementing new safety protocols, and enhancing operational efficiency through digital ticketing systems. Possesses a deep understanding of vessel scheduling, fleet maintenance, and emergency preparedness. Proven ability to collaborate with external agencies and stakeholders to improve intermodal transportation connections. Committed to providing exceptional customer service and ensuring the smooth and safe operation of ferry terminals.
Education
Bachelor’s Degree in Transportation Management
June 2015
Skills
- Ferry Operations Management
- Passenger Safety and Security
- Vessel Scheduling and Dispatch
- Fleet Maintenance Management
- Emergency Preparedness and Response
- Customer Service and Communication
Work Experience
Ferry Terminal Supervisor
- Implemented a new ticketing system that reduced passenger wait times by 25%.
- Developed and conducted training programs for terminal staff on safety, customer service, and operational procedures.
- Monitored passenger traffic patterns and adjusted staffing levels accordingly to optimize operational efficiency.
- Coordinated with ferry captains and crew to ensure smooth and timely vessel arrivals and departures.
Ferry Terminal Supervisor
- Managed a team of 20+ ferry terminal operations personnel, ensuring efficient and safe passenger and vehicle embarkation and disembarkation.
- Established and implemented safety protocols and procedures, including emergency evacuation plans, fire drills, and security screening.
- Collaborated with law enforcement and emergency response agencies to coordinate security and emergency response plans.
- Supervised the maintenance and repair of ferry terminal infrastructure, including docks, ramps, and passenger waiting areas.
Accomplishments
- Successfully implemented new safety protocols that reduced workplace accidents by 25%, enhancing the safety of employees and passengers.
- Led a team of staff in streamlining passenger flow, resulting in a 15% reduction in waiting times and improved customer satisfaction.
- Implemented a new digital ticketing system that reduced ticket processing time by 30%, enhancing operational efficiency and reducing customer queues.
- Developed and conducted training programs to enhance staff skills and knowledge, resulting in improved customer service and increased staff productivity.
- Collaborated with external agencies to improve intermodal transportation connections, making the ferry terminal a more accessible and convenient hub.
Awards
- Received the Exceptional Leadership Award for consistently exceeding performance targets and fostering a positive and productive work environment.
- Earned the Ferry Terminal Safety Champion award for outstanding contributions towards maintaining a safe and secure terminal environment.
- Recognized as the Terminal of the Year for outstanding performance in passenger satisfaction, operational efficiency, and safety.
- Received the Environmental Sustainability Award for implementing ecofriendly initiatives that reduced the terminals environmental footprint.
Certificates
- Certified Ferry Terminal Manager (CFTM)
- Port Security Management Professional (PSMP)
- Certified Marine Terminal Executive (CMTE)
- Terminal Operations Professional (TOP)
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How To Write Resume For Ferry Terminal Supervisor
- Highlight your experience in ferry operations management and safety protocols, quantifying your accomplishments with specific metrics whenever possible.
- Showcase your leadership skills and ability to motivate and guide a team in a demanding and fast-paced environment.
- Emphasize your expertise in customer service and communication, demonstrating your ability to resolve issues and ensure passenger satisfaction.
- Demonstrate your understanding of emergency preparedness and response protocols, highlighting your ability to handle critical situations effectively.
Essential Experience Highlights for a Strong Ferry Terminal Supervisor Resume
- Supervise and lead a team of staff in all aspects of ferry terminal operations, including passenger flow management, safety inspections, and customer service.
- Develop, implement, and enforce safety protocols and procedures to ensure the well-being of passengers and staff, resulting in a 25% reduction in workplace accidents.
- Streamline passenger flow processes to reduce waiting times by 15%, leading to improved customer satisfaction and operational efficiency.
- Implement and manage new digital ticketing systems to automate ticket processing, reducing processing time by 30% and enhancing passenger convenience.
- Conduct comprehensive training programs for staff to enhance their skills and knowledge, resulting in improved customer service and increased staff productivity.
- Collaborate with external agencies, such as law enforcement and transportation authorities, to improve intermodal transportation connections and enhance the accessibility and convenience of ferry terminals.
- Monitor and maintain ferry terminal facilities, including docks, ramps, and waiting areas, to ensure compliance with safety regulations and optimal functionality.
Frequently Asked Questions (FAQ’s) For Ferry Terminal Supervisor
What are the key responsibilities of a Ferry Terminal Supervisor?
Key responsibilities include managing ferry terminal operations, ensuring passenger safety, streamlining passenger flow, implementing digital ticketing systems, conducting staff training, collaborating with external agencies, and maintaining terminal facilities.
What qualifications are required to become a Ferry Terminal Supervisor?
Typically, a bachelor’s degree in transportation management or a related field is required, along with experience in ferry operations, safety management, and customer service.
What are the career advancement opportunities for a Ferry Terminal Supervisor?
With experience and additional qualifications, Ferry Terminal Supervisors can advance to roles such as Ferry Operations Manager, Transportation Manager, or Port Director.
What are the challenges faced by Ferry Terminal Supervisors?
Ferry Terminal Supervisors may face challenges such as managing large crowds, ensuring passenger safety during emergencies, and adapting to changing weather conditions.
What are the benefits of working as a Ferry Terminal Supervisor?
Benefits may include a competitive salary, opportunities for professional development, and the satisfaction of contributing to the smooth and safe operation of ferry terminals.
What are the key skills required for a Ferry Terminal Supervisor?
Essential skills include ferry operations management, passenger safety and security, vessel scheduling and dispatch, fleet maintenance management, emergency preparedness and response, and customer service and communication.