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Moises Brooks
Waiter/Waitress
Summary
Seasoned Waiter/Waitress with a proven track record of providing exceptional customer service and exceeding sales targets. Demonstrates a deep understanding of food and beverage operations, consistently delivering attentive and personalized recommendations to enhance dining experiences. Proven ability to handle high-volume events with finesse and efficiency, ensuring seamless service. Possesses a strong work ethic, time management skills, and a commitment to delivering unparalleled customer satisfaction.
Key achievements include:
- Increased customer satisfaction by 25% through personalized recommendations and attentive service
- Reduced food waste by 10% through proactive monitoring of inventory and suggesting alternative dishes
- Successfully handled high-volume events with accuracy and efficiency, ensuring timely and satisfying dining experiences
- Developed and implemented training modules to enhance service quality and upselling techniques
- Proactively identified customer needs and tailored recommendations, leading to increased sales and tips
Education
Associate’s Degree
September 2016
Skills
- Food and Beverage Knowledge
- Order Taking
- Payment Processing
- Customer Service
- Multitasking
- Time Management
Work Experience
Waiter/Waitress
- Assisted with food and beverage preparation as needed, ensuring quality standards were met.
- Up-sold items effectively, increasing revenue by an average of 10% per shift.
- Handled cash transactions with accuracy and efficiency, providing prompt change and receipts to customers.
- Responded promptly to customer inquiries and complaints, resolving issues swiftly and professionally.
Waiter/Waitress
- Efficiently managed an average of 15 tables per shift, providing exceptional customer service and ensuring satisfaction.
- Utilized active listening skills to understand customer needs, recommending dishes and beverages based on their preferences.
- Maintained a clean and organized work area, adhering to all food safety and hygiene regulations.
- Accurately processed orders using POS systems, ensuring correct billing and timely delivery.
Accomplishments
- Increased customer satisfaction by 25% through personalized recommendations and attentive service
- Reduced food waste by 10% through proactive monitoring of inventory and suggesting alternative dishes
- Successfully handled highvolume events with accuracy and efficiency, ensuring timely and satisfying dining experiences
- Developed and implemented training modules to enhance service quality and upselling techniques
- Proactively identified customer needs and tailored recommendations, leading to increased sales and tips
Awards
- Received Server of the Month Award for consistently exceeding expectations in customer service
- Recognized by management for outstanding teamwork and collaboration with kitchen staff
- Received a certificate of appreciation for exceptional guest recovery skills and conflict resolution
- Awarded Employee of the Quarter for dedication and exceptional performance
Certificates
- ServSafe Certification
- Food Handlers Permit
- CPR/First Aid Certification
- Wine Sommelier Certification
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How To Write Resume For Waiter/Waitress
- Highlight your customer service skills and ability to create a welcoming and memorable dining experience.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Emphasize your knowledge of food and beverage operations, including menu items, ingredients, and wine pairings.
- Showcase your ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Waiter/Waitress Resume
- Greeting customers warmly and promptly, presenting menus, and taking orders accurately.
- Providing attentive and personalized service throughout the dining experience, ensuring customer satisfaction.
- Taking payment, processing transactions, and providing receipts promptly and accurately.
- Maintaining a clean and organized work area, ensuring a pleasant dining environment.
- Assisting in setup and breakdown of dining areas, maintaining a professional and efficient work environment.
- Upselling menu items and suggesting complementary dishes based on customer preferences.
- Communicating effectively with kitchen staff to ensure timely and accurate delivery of orders.
Frequently Asked Questions (FAQ’s) For Waiter/Waitress
What are the key skills required to be a successful Waiter/Waitress?
Key skills for Waiters/Waitresses include excellent customer service, communication, and interpersonal skills, as well as a strong knowledge of food and beverage operations.
What are the career prospects for Waiters/Waitresses?
Waiters/Waitresses can advance their careers by becoming Restaurant Managers, Food and Beverage Managers, or Sommeliers. With experience and training, they can also move into other hospitality roles such as Event Planners or Hotel Concierges.
What is the average salary for Waiters/Waitresses?
The average salary for Waiters/Waitresses varies depending on experience, location, and the type of establishment. According to the U.S. Bureau of Labor Statistics, the median annual salary for Waiters and Waitresses was $27,950 in May 2022.
What are the challenges faced by Waiters/Waitresses?
Waiters/Waitresses may face challenges such as dealing with difficult customers, working long hours, and standing for extended periods of time. They may also need to work on holidays and weekends.
What is the best way to prepare for a career as a Waiter/Waitress?
To prepare for a career as a Waiter/Waitress, you can complete a formal education program in hospitality or culinary arts. You can also gain experience by working in a restaurant or other food service establishment.
What are the benefits of working as a Waiter/Waitress?
Benefits of working as a Waiter/Waitress include earning tips in addition to your hourly wage, the opportunity to interact with people from all walks of life, and the chance to learn about different cultures and cuisines.
What is the work environment for Waiters/Waitresses?
Waiters/Waitresses typically work in fast-paced, dynamic environments. They may spend a lot of time on their feet and need to be able to handle multiple tasks simultaneously.
What is the career outlook for Waiters/Waitresses?
The career outlook for Waiters/Waitresses is expected to grow faster than average over the next decade, according to the U.S. Bureau of Labor Statistics.