Top 10 Questions for Drive-in Teller Interview

1. A customer comes to your window and hands you a check. The check is made out to “Cash” for $1,000. The customer asks you to cash the check. What do you do?

• Verify the customer’s identification.
• Check the check for any alterations or forged signatures.
• Confirm the amount of the check with the customer.
• Cash the check and provide the customer with the funds.

2. A customer comes to your window and wants to open a new account. What steps do you take?

Greeting the customer

• Greet the customer and introduce yourself.
• Ask the customer for their identification.
• Verify the customer’s information.

Opening the account

• Explain the different account options to the customer.
• Help the customer choose the right account for their needs.
• Complete the account opening paperwork.

Finishing up

• Provide the customer with their new account information.
• Thank the customer for their business.

3. A customer comes to your window and wants to make a deposit. What do you do?

• Greet the customer and introduce yourself.
• Ask the customer for their account number.
• Verify the customer’s information.
• Count the customer’s deposit.
• Deposit the money into the customer’s account.
• Provide the customer with a receipt.

4. A customer comes to your window and wants to withdraw money from their account. What do you do?

• Greet the customer and introduce yourself.
• Ask the customer for their account number.
• Verify the customer’s information.
• Confirm the amount of the withdrawal.
• Dispense the money to the customer.
• Provide the customer with a receipt.

5. A customer comes to your window and wants to transfer money from one account to another. What do you do?

• Greet the customer and introduce yourself.
• Ask the customer for their account numbers.
• Verify the customer’s information.
• Confirm the amount of the transfer.
• Transfer the money from one account to the other.
• Provide the customer with a receipt.

6. A customer comes to your window and wants to order foreign currency. What do you do?

• Greet the customer and introduce yourself.
• Ask the customer what type of foreign currency they need.
• Confirm the amount of foreign currency the customer needs.
• Order the foreign currency for the customer.
• Provide the customer with a receipt.

7. A customer comes to your window and wants to buy a cashier’s check. What do you do?

• Greet the customer and introduce yourself.
• Ask the customer for the amount of the cashier’s check.
• Confirm the payee of the cashier’s check.
• Issue the cashier’s check.
• Provide the customer with the cashier’s check.

8. A customer comes to your window and wants to redeem a gift cheque. What do you do?

• Greet the customer and introduce yourself.
• Ask the customer for the gift cheque.
• Verify the customer’s information.
• Redeem the gift cheque.
• Provide the customer with the funds.

9. A customer comes to your window and wants to report a lost or stolen debit card. What do you do?

• Greet the customer and introduce yourself.
• Ask the customer for their account number.
• Verify the customer’s information.
• Cancel the customer’s debit card.
• Issue the customer a new debit card.

10. A customer comes to your window who is deaf. What do you do to assist the customer?

• Greet the customer and introduce yourself.
• Ask the customer how they would like to communicate.
• Use a pen and paper to write down questions and answers.
• Be patient and understanding.
• Provide the customer with the necessary assistance.

Drive-in tellers are responsible for providing a variety of services to bank customers from their vehicles, such as processing deposits and withdrawals, exchanging currency, and issuing cashier’s checks.

1. Customer Service

Drive-in tellers must be friendly and courteous to customers, and be able to answer their questions and resolve their concerns quickly and efficiently.

• Greet customers and assist them with their transactions
• Answer customer questions and provide information about bank products and services

2. Cash Handling

Drive-in tellers must be able to count and handle cash accurately and quickly. They must also be able to detect counterfeit bills and coins.

• Process deposits and withdrawals
• Exchange currency
• Issue cashier’s checks

3. Other Duties

• Balance cash drawers at the end of each shift
• Order supplies and equipment
• Maintain a clean and organized work area

Preparing for a drive-in teller interview can help you make a good impression and increase your chances of getting the job. Here are a few tips to help you prepare:

1. Research the company and the position

Visit the bank’s website to learn about its history, mission, and products and services. Also, read the job description carefully to understand the specific requirements of the position.

• Visit the company’s website
• Read the job description carefully

2. Practice your answers to common interview questions

There are some common interview questions that you are likely to be asked, such as “Tell me about yourself” and “Why are you interested in this position?” Practice answering these questions in a clear and concise way.

• Prepare answers to common interview questions
• Practice answering questions in a clear and concise way

3. Dress professionally

First impressions matter, so dress professionally for your interview. This means wearing a suit or business casual attire.

4. Be on time

Punctuality is important, so arrive for your interview on time. This shows the interviewer that you are respectful of their time.

5. Be confident and enthusiastic

Interviewers are looking for candidates who are confident and enthusiastic about the position. Show the interviewer that you are interested in the job and that you have the skills and experience to be successful.

6. Ask questions

Asking questions at the end of the interview shows the interviewer that you are interested in the position and that you are taking the interview seriously. Prepare a few questions to ask the interviewer about the position and the company.

• Prepare a few questions to ask the interviewer
• Ask questions about the position and the company