Top 10 Questions for 21 Dealer Interview

1. Describe the key responsibilities of a 21 Dealer?

Expected Answer:

• Deal cards to players according to established rules of play.
• Calculate player winnings and losses, and distribute winnings.
• Enforce game rules and ensure fair play.
• Handle customer inquiries and resolve issues promptly.
• Maintain a positive and professional demeanor in a fast-paced environment.

2. Explain the different types of 21 card games you have experience with?

Blackjack

• Deal two cards to each player and one card to themselves.
• Players can hit (take another card) or stand (keep their current total).
• The dealer must hit on 16 or less and stand on 17 or higher.
• The player with the higher total wins, unless the dealer busts (goes over 21).

Spanish 21

• Similar to blackjack, but with a few key differences.
• Two decks of cards are used, instead of one.
• Players can double down on any two cards.
• Players can surrender half of their bet at any time.

3. How do you handle difficult customers?

Expected Answer:

• Remain calm and professional, even under pressure.
• Listen attentively to the customer’s concerns.
• Respond with empathy and understanding.
• Offer solutions or alternatives that could address the customer’s needs.
• Escalate the issue to a supervisor if necessary.

4. What is your strategy for managing a high-volume table?

Expected Answer:

• Organize and prioritize tasks efficiently.
• Maintain a clear and concise communication with players and colleagues.
• Delegate responsibilities when possible.
• Stay focused and avoid distractions.
• Take breaks as needed to maintain alertness.

5. How do you ensure the accuracy of your work when dealing with large sums of money?

Expected Answer:

• Count the cash carefully before and after each shift.
• Keep a running total of all transactions.
• Use a calculator to verify calculations.
• Follow all established procedures for handling money.
• Report any discrepancies or errors immediately.

6. What do you do to prevent cheating?

Expected Answer:

• Be aware of common cheating methods.
• Pay attention to the players’ behavior and table conditions.
• Use surveillance equipment if available.
• Report any suspicious activity to a supervisor immediately.
• Work with other dealers to ensure the integrity of the game.

7. How do you stay informed about changes in casino rules and regulations?

Expected Answer:

• Attend regular training sessions and workshops.
• Read industry publications and newsletters.
• Stay connected with other dealers and industry professionals.
• Check the casino’s website and notice boards for updates.

8. What are the most important qualities for a 21 Dealer to have?

Expected Answer:

• Excellent communication and interpersonal skills.
• Strong mental focus and concentration.
• Mathematical ability and accuracy.
• Ability to work independently and as part of a team.
• A positive and enthusiastic demeanor.

9. What motivates you to excel in this role?

Expected Answer:

• The challenge of providing a positive and memorable experience for players.
• The opportunity to interact with a diverse group of people.
• The satisfaction of knowing that my work contributes to the success of the casino.
• The potential for career advancement and growth.

10. Describe a time when you had to handle a challenging player.

Expected Answer:

• Describe the specific situation and the player’s behavior.
• Explain how you remained calm and professional.
• Describe the steps you took to resolve the issue.
• Mention what you learned from the experience.

21 Dealers are the front-line representatives of casinos, responsible for operating gaming tables and maintaining a positive and exciting atmosphere for guests. They play a crucial role in ensuring the smooth operation of casino games and upholding the casino’s reputation for fairness and integrity.

1. Game Operation

Dealers are responsible for conducting casino games, including dealing cards, spinning roulette wheels, and handling chips. They must be familiar with the rules and procedures of each game and ensure that all guests adhere to them.

• Deal cards or chips to players according to the rules of the game.
• Operate gaming equipment, such as roulette wheels, blackjack tables, or slot machines.

2. Customer Service

Dealers interact with guests on a regular basis, and it is their responsibility to provide excellent customer service. They must be friendly, courteous, and professional, while also maintaining a firm but fair demeanor.

• Greet guests and answer their questions.
• Explain the rules of the game and assist guests with placing bets.

3. Cash Handling

Dealers handle large amounts of money on a daily basis, so it is essential that they are accurate and efficient in their cash handling procedures. They must be able to count money quickly and accurately, and they must also be able to detect counterfeit bills.

• Count and verify cash transactions.
• Detect and report counterfeit money.

4. Security

Dealers play an important role in maintaining the security of the casino. They must be vigilant for any suspicious activity and report it to their supervisors immediately.

• Monitor gaming tables for suspicious activity.
• Report any suspicious activity to supervisors.

Preparing for a 21 Dealer interview can be daunting, but with the right preparation, you can increase your chances of success. Here are a few tips to help you ace your interview:

1. Research the Casino

Before you go for your interview, take some time to learn about the casino where you are applying. This will show the interviewer that you are interested in the position and that you have taken the time to learn about the company.

• Visit the casino’s website.
• Read reviews of the casino online.
• Talk to people who work at the casino.

2. Practice Your Math Skills

Dealers handle large amounts of money on a daily basis, so it is essential that you are accurate and efficient in your math skills. Practice counting money quickly and accurately, and make sure you are able to detect counterfeit bills.

3. Be Professional and Courteous

Dealers interact with guests on a regular basis, so it is important to be professional and courteous. Dress appropriately for your interview, and be sure to arrive on time. Be friendly and respectful to the interviewer, and answer their questions clearly and concisely.

4. Highlight Your Customer Service Skills

Customer service is an important part of being a dealer. Highlight your customer service skills in your interview by sharing examples of how you have provided excellent customer service in the past.

5. Be Enthusiastic

Dealers work in a fast-paced and often stressful environment. It is important to be enthusiastic and positive, and to be able to handle stress well. Show the interviewer that you are excited about the opportunity to work as a dealer, and that you are confident in your ability to succeed in the role.