Top 10 Questions for Airline Reservationist Interview

1. What is the difference between a fare quote and a ticket?

A fare quote is an estimate of the cost of a ticket, while a ticket is a binding contract between the airline and the passenger. A fare quote may change due to factors such as availability, time of year, and promotional offers, while a ticket is guaranteed to remain at the price that was quoted at the time of purchase.

2. What is the most important information to collect from a customer when booking a flight?

Passenger’s name

• First and last name as it appears on the passenger’s government-issued ID
• Any middle names or initials if applicable

Contact information

• Valid phone number where the passenger can be reached
• Valid email address where the passenger can be contacted regarding their flight details

Travel dates and times

• Departure date and time
• Return date and time if applicable

Payment information

• Credit card or debit card information to purchase the ticket
• Billing and shipping address for the card

3. How do you handle a customer who is upset about the price of a ticket?

When faced with a customer who is upset about the price of a ticket, I always try to remain calm and understanding. I start by acknowledging their frustration and explaining that I understand their concern. If the customer is willing to listen, I will provide them with information about any discounts or promotions that may be available. I may also suggest alternative travel dates or times that may be more affordable. If the customer is still not satisfied, I will offer to escalate their complaint to a supervisor. I will also provide them with the contact information for the airline’s customer service department so that they can file a formal complaint.

4. What is the most challenging part of being an airline reservationist?

One of the most challenging parts of being an airline reservationist is dealing with irate customers. Customers may be upset for various reasons, such as flight delays, cancellations, or lost luggage. It can be difficult to remain calm and professional when dealing with an angry customer, but it is important to remember that the customer is not always right. Another challenging aspect of the job is the constantly changing nature of the airline industry. Airlines frequently change their fares, schedules, and policies, so it is important to stay up-to-date on the latest information. Finally, airline reservationists often work long and irregular hours, including weekends and holidays. This can make it difficult to maintain a work-life balance.

5. What is the most rewarding part of being an airline reservationist?

One of the most rewarding parts of being an airline reservationist is helping customers plan their dream vacations. I enjoy working with customers to find the best possible flights and accommodations for their needs and budget. It is also rewarding to help customers in difficult situations, such as when their flight is delayed or cancelled. I am always happy to go the extra mile to help customers get to their destination safely and on time. Finally, I enjoy the opportunity to learn about different cultures and destinations. I have been able to help customers travel to all corners of the world, and I have learned a great deal about different cultures and customs along the way.

6. What is your favorite airline and why?

My favorite airline is [Airline Name] because I have always had positive experiences with them. The staff is friendly and helpful, the planes are clean and comfortable, and the prices are reasonable. I have flown with [Airline Name] on several occasions, and I have never had any problems. The flights have always been on time, the baggage handling has been efficient, and the customer service has been excellent. I also like [Airline Name] because they offer a variety of destinations and flight times. I can always find a flight that meets my needs, and I can usually get a good deal on the fare. Overall, I believe that [Airline Name] is the best airline out there. I would highly recommend them to anyone who is looking for a reliable and affordable airline.

7. What are your strengths and weaknesses as an airline reservationist?

Strengths:

• Excellent communication and customer service skills
• Strong knowledge of airline fares, schedules, and policies
• Ability to work independently and as part of a team
• Flexible and willing to work irregular hours

Weaknesses:

• I can be impatient at times, especially when dealing with difficult customers
• I am not always good at multitasking
• I have a tendency to be a perfectionist, which can sometimes lead to me taking longer than necessary to complete tasks

8. How do you stay up-to-date on the latest airline industry news and trends?

I stay up-to-date on the latest airline industry news and trends by reading industry publications, attending conferences, and networking with other airline professionals. I also use social media to follow airlines and industry experts. This allows me to stay informed about the latest news and developments in the airline industry. In addition, I regularly check the websites of airlines and travel agencies to see what new products and services they are offering. This helps me to stay ahead of the curve and provide my customers with the best possible service.

9. What is your experience with using airline reservation systems?

I have extensive experience using airline reservation systems, such as Sabre, Amadeus, and Galileo. I am proficient in using these systems to search for flights, book tickets, and make changes to reservations. I am also familiar with the different fare rules and restrictions that apply to airline tickets. This allows me to provide my customers with accurate and up-to-date information about the cost of their flights. In addition, I have experience using airline reservation systems to manage customer accounts. This includes creating new accounts, updating customer information, and processing refunds and exchanges.

10. What is your experience with handling customer complaints?

I have experience handling customer complaints both over the phone and in person. I am always polite and professional, even when dealing with difficult customers. I listen to the customer’s complaint and try to understand their point of view. Once I have a clear understanding of the issue, I work to find a resolution that is fair to both the customer and the airline. I am also able to escalate complaints to a supervisor when necessary. I keep the customer informed of the status of their complaint and work to resolve it as quickly as possible.

Airline Reservationists are responsible for a variety of tasks, including:

1. Making and changing reservations

This involves working with customers to find the best flights for their needs, and then booking those flights.

• Answering customer phone calls, emails, and live chats
• Assisting customers in finding the best flights for their needs
• Booking flights and making changes to reservations

2. Providing customer service

Reservationists must be able to provide excellent customer service, both over the phone and in person.

• Answering customer questions about flights, fares, and other travel-related topics
• Resolving customer complaints
• Providing information about the airline’s products and services

3. Upselling products and services

Reservationists can also help the airline to increase revenue by upselling products and services, such as seat upgrades, checked bags, and travel insurance.

• Offering customers upgrades to premium seats
• Selling checked bags and other ancillary products
• Promoting the airline’s loyalty program

4. Working in a team environment

Reservationists typically work in a team environment, and they must be able to work well with others.

• Cooperating with other reservationists to handle customer inquiries
• Working with supervisors to resolve customer issues
• Participating in team meetings and training sessions

Here are a few tips to help you ace your interview for an Airline Reservationist job:

1. Research the airline

Before your interview, be sure to research the airline you’re applying to. This will help you show the interviewer that you’re interested in the position and that you’ve taken the time to learn about the company.

• Visit the airline’s website
• Read about the airline’s history, mission, and values
• Learn about the airline’s flight routes and destinations

2. Practice your customer service skills

Customer service is a key part of the job of an Airline Reservationist. During your interview, the interviewer will be looking for evidence that you have strong customer service skills.

• Be polite and respectful
• Be patient and understanding
• Be able to resolve customer complaints

3. Be prepared to answer questions about your experience

The interviewer will likely ask you about your experience in the airline industry. If you have any previous experience, be sure to highlight it during your interview.

• Describe your experience in making and changing reservations
• Explain how you have provided excellent customer service
• Share examples of how you have up-sold products and services

4. Be enthusiastic and positive

Airlines are looking for employees who are enthusiastic and positive. During your interview, be sure to show the interviewer that you’re passionate about the airline industry and that you’re excited about the opportunity to work for the company.

• Be friendly and approachable
• Smile and make eye contact
• Be confident and assertive