Top 10 Questions for Cashier Host/Hostess Interview

1. How do you handle seating guests when the restaurant is fully booked?

• Greet guests and determine the number of people in their party.
• Check the reservation list to see if they have a reservation.
• If they do not have a reservation, explain that the restaurant is fully booked but take their name and number and let them know when a table is available.
• If they have a reservation, escort them to their table and thank them for coming.

2. What is your process for resolving customer complaints?

Addressing the complaint

• Listen to the customer’s complaint and empathize with their situation.
• Apologize for any inconvenience and assure them that you will do everything you can to resolve the issue.

Finding a solution

• Ask the customer what they would like to see done to resolve the issue.
• Offer them a solution that is fair and reasonable.
• If the customer is not satisfied with the solution, escalate the issue to a manager.

3. What are some of the challenges you have faced working as a cashier host/hostess?

• Dealing with difficult customers – Some customers may be rude, angry, or demanding. It is important to remain calm and professional when dealing with these customers and to try to resolve their issue as quickly as possible.
• Working during peak hours – During peak hours, the restaurant can be very busy and it can be difficult to keep up with the demand. It is important to be organized and efficient when working during these times so that guests do not have to wait too long to be seated.
• Keeping the host stand clean and stocked – It is important to keep the host stand clean and stocked with menus, napkins, and other supplies so that guests have a positive experience when they first enter the restaurant.

4. What are some of the qualities you believe you possess that make you the ideal candidate for this position?

• Customer service skills – A cashier host/hostess must have excellent customer service skills in order to provide a positive experience for guests. They must be able to greet guests warmly, answer their questions, and resolve any issues they may have.
• Communication skills – A cashier host/hostess must have excellent communication skills in order to be able to communicate effectively with guests and staff. They must be able to clearly and concisely explain the menu, answer questions, and resolve issues.
• Time management skills – A cashier host/hostess must have excellent time management skills in order to be able to keep up with the demand of the job. They must be able to prioritize their tasks and work efficiently so that guests do not have to wait too long to be seated.

5. How do you deal with a customer who is rude or demanding?

• Stay calm and professional.
• Listen to the customer’s complaint and try to understand their point of view.
• Apologize for any inconvenience and assure them that you will do everything you can to resolve the issue.
• Offer them a solution that is fair and reasonable.
• If the customer is still not satisfied, escalate the issue to a manager.

6. What is your experience with handling cash and credit card transactions?

• I have experience handling cash and credit card transactions from my previous job as a cashier at a retail store.
• I am familiar with all of the different types of payment methods and I am able to process transactions quickly and accurately.
• I am also able to handle cash shortages and overages.

7. What is your experience with working in a fast-paced environment?

• I have experience working in a fast-paced environment from my previous job as a cashier at a retail store.
• I am able to work quickly and efficiently, and I am able to handle the pressure of working in a busy environment.
• I am also able to prioritize my tasks and work under pressure.

8. What is your availability to work?

• I am available to work flexible hours, including weekends and evenings.
• I am also able to work on holidays.

9. Why are you interested in working as a cashier host/hostess?

• I am interested in working as a cashier host/hostess because I enjoy working with people and I am passionate about providing excellent customer service.
• I believe that my skills and experience would make me a valuable asset to your team.

10. Do you have any questions for me?

• No, I do not have any questions at this time.

Cashier Hosts/Hostesses play a crucial role in creating a positive customer experience at any establishment. Their key job responsibilities include:

1. Greeting and Seating Customers

Warm and friendly, Cashier Hosts/Hostesses greet customers upon arrival, make eye contact, and welcome them to the establishment. They efficiently guide customers to their designated tables, ensuring a smooth and comfortable seating experience.

2. Managing Waitlists and Reservations

They manage waitlists effectively, keeping customers informed of wait times and offering alternative seating options. For reservations, they verify bookings, check for special requests, and seat guests accordingly.

3. Providing Excellent Customer Service

Cashier Hosts/Hostesses go above and beyond to provide exceptional customer service. They answer inquiries promptly, resolve issues efficiently, and ensure customers feel valued and appreciated throughout their dining experience.

4. Maintaining a Clean and Organized Environment

They keep the reception area and seating sections clean and organized. This includes clearing tables, tidying up waiting areas, and restocking supplies as needed.

To ace an interview for a Cashier Host/Hostess position, candidates should:

1. Highlight Relevant Experience

Emphasize any previous experience in the hospitality industry, particularly in customer service roles. Showcase your ability to interact with guests in a professional and friendly manner.

2. Practice Common Interview Questions

Prepare answers to common interview questions such as “Why are you interested in this position?” and “How would you handle a difficult customer?” This will demonstrate your preparedness and professionalism.

3. Dress Professionally

First impressions matter. Dress appropriately for the interview, typically in business casual attire. This shows respect for the interviewer and the establishment.

4. Demonstrate Enthusiasm

Convey your genuine interest in the role and the hospitality industry. Share your passion for providing excellent customer service and creating a positive experience for guests.

5. Be Punctual

Punctuality is essential. Arrive on time for the interview, as this reflects your respect for the interviewer’s time and professionalism.

6. Ask Questions

Ask thoughtful questions at the end of the interview. This shows your engagement and interest. For example, “What is the establishment’s approach to customer satisfaction?”