Top 10 Questions for Craps Dealer Interview

1. How do you handle a situation where a player is becoming increasingly agitated?

• Remain calm and professional.
• Listen to the player’s concerns.
• Attempt to resolve the issue fairly and promptly.
• If necessary, call for assistance from a supervisor.

2. What is the proper procedure for paying out a winning bet?

Counting the chips

• Verify the amount of the winning bet.
• Count the chips out loud.
• Slide the chips towards the player.

Filling out the payout ticket

• Fill out the payout ticket with the correct amount.
• Sign the ticket.
• Give the ticket to the player.

3. How do you deal with a player who is cheating or attempting to cheat?

• Observe the player’s behavior.
• Gather evidence of cheating.
• Inform a supervisor immediately.
• Do not confront the player directly.

4. What are the different types of bets that can be made in craps, and how do you calculate the odds for each bet?

• Pass Line Bet: Bet that the shooter will roll a 7 or 11 on the come-out roll, or a point number and then a 7 before rolling the point number again.
• Don’t Pass Line Bet: Bet that the shooter will roll a 2, 3, or 12 on the come-out roll, or a point number and then a 7 before rolling the point number again.
• Come Bet: Bet that the shooter will roll a point number, and then a 7 before rolling the point number again.
• Don’t Come Bet: Bet that the shooter will roll a 2, 3, or 12 before rolling a point number, or a point number and then a 7 before rolling the point number again.
• Field Bet: Bet that the shooter will roll a 2, 3, 4, 9, 10, 11, or 12.

5. What are the different ways to shoot dice in craps?

• Overhand: The shooter holds the dice in one hand and throws them overhand towards the back wall.
• Sidearm: The shooter holds the dice in one hand and throws them sidearm towards the back wall.
• Underhand: The shooter holds the dice in one hand and throws them underhand towards the back wall.

6. What is the house edge on craps?

• The house edge on craps varies depending on the bet.
• The house edge on the pass line bet is 1.41%.
• The house edge on the don’t pass line bet is 1.36%.
• The house edge on the come bet is 1.41%.
• The house edge on the don’t come bet is 1.36%.
• The house edge on the field bet is 5.56%.

7. What are the different types of craps tables?

• Single-zero tables: These tables have only one zero slot, which gives the house a lower edge.
• Double-zero tables: These tables have two zero slots, which gives the house a higher edge.

8. What are the different types of craps chips?

• White chips: These chips are worth $1.
• Red chips: These chips are worth $5.
• Green chips: These chips are worth $25.
• Black chips: These chips are worth $100.

9. What are the different craps table positions?

• Dealer: The dealer is responsible for running the game.
• Stickman: The stickman handles the dice and calls out the bets.
• Base dealer: The base dealer pays out winning bets.
• Floorman: The floorman oversees the game and resolves disputes.

10. What is the most important thing that a craps dealer should do?

• The most important thing that a craps dealer should do is to provide excellent customer service.
• This means being friendly, helpful, and professional.
• Craps dealers should also be able to handle the pressure of a fast-paced environment.

Craps Dealers, akin to sentinels of the casino floor, shoulder a diverse array of responsibilities that ensure the smooth and captivating déroulement of the game. Their primary objective is to facilitate the enthralling experience of craps, a game of exhilaration and chance that has captivated players for centuries.

1. Orchestrating the Game

Craps Dealers serve as the conductors of the craps symphony, guiding players through the intricacies of the game’s rules and orchestrating its progression. They adeptly handle the dice, meticulously rolling them to determine the game’s capricious outcomes.

• Proficiently conduct the game, ensuring adherence to established rules and procedures.
• Dexterously control the dice, employing proper rolling techniques to maintain fairness and excitement.

2. Managing Wagers

Craps Dealers possess the acumen of financiers, deftly managing the ebb and flow of wagers. They swiftly process bets, meticulously accounting for each wager’s value and placement. Their keen attention to detail ensures that every bet is handled with precision and accuracy.

• Expeditiously process bets, ensuring accurate recording and placement.
• Maintain a vigilant watch over the betting surface, promptly addressing any discrepancies or irregularities.

3. Providing Exceptional Customer Service

Craps Dealers are not mere functionaries; they are ambassadors of entertainment. They engage with players, fostering a congenial and engaging atmosphere. Their courteous demeanor and unwavering patience create a welcoming environment where players feel valued and respected.

• Interact with players in a courteous and professional manner, creating a positive gaming experience.
• Handle inquiries and resolve issues promptly, demonstrating empathy and a genuine desire to assist.

4. Maintaining a Professional Demeanor

Craps Dealers are the embodiment of professionalism. They maintain a composed and attentive demeanor throughout the game, even under pressure. Their sharp attire and impeccable grooming convey a sense of confidence and inspire trust among players.

• Uphold a professional demeanor, exuding confidence and integrity.
• Adhere to strict dress code regulations, presenting a polished and trustworthy appearance.

Preparation is the cornerstone of a successful interview. By meticulously preparing, you can bolster your confidence, present yourself as a formidable candidate, and increase your chances of securing the coveted position of Craps Dealer. Here’s a strategic guide to help you ace the interview:

1. Research the Casino and the Role

Delve into the history and reputation of the casino and the specific role of Craps Dealer within its operations. Familiarize yourself with the casino’s house rules and any unique procedures or traditions associated with the game. This knowledge will demonstrate your genuine interest in the position and your willingness to seamlessly integrate into the casino’s team.

• Visit the casino’s website and scour industry publications to gather comprehensive information.
• Network with current or former Craps Dealers to gain invaluable insights into the role’s nuances.

2. Practice Your Skills

The ability to proficiently roll dice and manage wagers is paramount for a Craps Dealer. Dedicate time to practicing these skills to enhance your dexterity and accuracy. You can practice rolling dice at home or utilize online resources to simulate the game environment. Additionally, familiarize yourself with different types of bets and their payouts to demonstrate your mastery of the game’s mechanics.

• Enroll in a craps dealing school or seek mentorship from experienced dealers to refine your techniques.
• Utilize online simulators or mobile apps to practice dice rolling and wager management in a virtual setting.

3. Highlight Your Customer Service Skills

Craps Dealers are the face of the casino, interacting with players from diverse backgrounds. Emphasize your exceptional customer service skills, including your ability to handle inquiries, resolve conflicts, and maintain a positive demeanor under pressure. Share specific examples of how you have effectively interacted with customers in previous roles.

• Draw upon experiences in hospitality, retail, or other customer-facing roles to showcase your proficiency.
• Prepare anecdotes that demonstrate your empathy, patience, and ability to defuse tense situations.

4. Dress Professionally and Arrive Punctually

Your appearance and punctuality convey respect for the interviewer and the casino. Dress in formal attire that is clean, pressed, and appropriate for a casino environment. Arrive at the interview venue on time, demonstrating your reliability and professionalism.

• Adhere to the casino’s dress code, typically consisting of a suit or formal dress.
• Plan your journey to ensure you arrive at the interview location with ample time to spare.

5. Prepare Questions to Ask

Thoughtfully preparing questions to ask the interviewer demonstrates your engagement and interest in the role. Craft questions that delve into the casino’s culture, growth opportunities, and commitment to responsible gaming. By asking insightful questions, you not only gather valuable information but also show that you are genuinely invested in the position and the casino’s success.

• Inquire about the casino’s training programs for Craps Dealers.
• Ask about the casino’s policies on responsible gaming and how they prevent underage gambling.