Top 10 Questions for Head Waitress Interview

1. How would you handle a situation where a customer is dissatisfied with their meal?

In such a situation, I would approach the customer with empathy and apologize for their dissatisfaction. I would then listen attentively to their complaint and try to understand their perspective. Once I have a clear understanding of the issue, I would consult with the kitchen staff to determine the best course of action. I would then present the options to the customer and work with them to find a satisfactory solution. I would also follow up with the customer after their meal to ensure that they were satisfied with the resolution.

2. What is your experience with managing a team of servers?

Training and Development

• I have experience in training and developing servers on all aspects of their job, including menu knowledge, service standards, and customer handling.
• I am also familiar with the latest trends in the restaurant industry and am able to share this knowledge with my team.

Motivation and Performance Management

• I am able to motivate and inspire my team to provide excellent customer service.
• I also have experience in setting performance goals and providing feedback to help my team improve their skills.

Conflict Resolution

• I am able to resolve conflicts between servers and customers in a professional and efficient manner.
• I also have experience in mediating disputes between servers and other members of the staff.

3. How do you ensure that your team is providing excellent customer service?

I ensure that my team is providing excellent customer service by:

• Setting clear expectations and standards for customer service.
• Providing training and ongoing support to my team.
• Regularly observing and evaluating my team’s performance.
• Providing feedback and coaching to my team on how to improve their customer service skills.
• Recognizing and rewarding my team for providing excellent customer service.

4. What are some of the challenges you have faced as a Head Waitress and how did you overcome them?

One of the challenges I have faced as a Head Waitress is managing a large team of servers, especially during peak hours. To overcome this challenge, I have implemented a system of delegation and communication to ensure that all servers are aware of their responsibilities and that tasks are completed efficiently. I have also trained my team to work together as a team and to support each other.

Another challenge I have faced is dealing with difficult customers. To overcome this challenge, I have developed a strong customer service ethic and am always willing to go the extra mile to make sure that customers are satisfied. I am also able to remain calm and professional even in stressful situations.

5. What are your strengths and weaknesses as a Head Waitress?

• Excellent customer service skills
• Strong leadership and management skills
• Ability to work well under pressure
• Attention to detail
• Ability to multitask

• Can be a bit of a perfectionist
• Sometimes I can be too hard on myself

6. What are your goals for the future?

My goals for the future are to continue to develop my skills and knowledge as a Head Waitress and to eventually move into a management position in the hospitality industry. I am also interested in pursuing a degree in hospitality management.

7. Why do you want to work as a Head Waitress in our restaurant?

I am excited about the opportunity to work as a Head Waitress in your restaurant because I am confident that I have the skills and experience necessary to be successful in this role.

I am particularly impressed by your restaurant’s commitment to providing excellent customer service. I believe that my customer service skills and my experience in managing a team of servers would make me a valuable asset to your team.

8. What do you think is the most important quality of a Head Waitress?

In my opinion, the most important quality of a Head Waitress is the ability to provide excellent customer service. A Head Waitress should be able to make guests feel welcome and comfortable, and should be able to anticipate and meet their needs. A Head Waitress should also be able to work well under pressure and should be able to resolve conflicts in a professional and efficient manner.

9. What are your favorite and least favorite things about being a Head Waitress?

• Interacting with customers and making them happy
• Leading and motivating my team
• Working in a fast-paced environment
• Learning new things

• Dealing with difficult customers
• Working long hours
• Working weekends and holidays

10. Do you have any questions for me?

Yes, I do have a few questions for you:

• What is the most important thing you are looking for in a Head Waitress?
• What are the expectations for this role?
• What is the company culture like?
• What are the opportunities for advancement?

As the Head Waitress, you will be responsible for providing excellent customer service and ensuring a positive dining experience for patrons. Your key responsibilities include:

1. Customer Service

Greet and welcome guests, taking their orders and answering any questions they may have about the menu.

Serve food and beverages promptly and efficiently, making sure that each guest is satisfied with their order.

Resolve any customer complaints or concerns in a timely and professional manner.

2. Restaurant Operations

Set up and break down tables, ensuring that the dining area is clean and welcoming.

Assist with food preparation and other kitchen tasks as needed.

Maintain a clean and organized work area, including the dining room, restrooms, and kitchen.

3. Communication and Teamwork

Communicate effectively with guests, kitchen staff, and other servers to ensure a smooth and efficient operation.

Work as part of a team to provide the best possible dining experience for patrons.

Follow all company policies and procedures.

4. Professionalism and Presentation

Maintain a professional and courteous demeanor at all times.

Dress appropriately for the role and maintain a neat and clean appearance.

Demonstrate a positive and enthusiastic attitude towards guests and colleagues.

Preparing for your interview as a Head Waitress is crucial to making a great impression and increasing your chances of success. Here are some tips to help you ace the interview:

1. Research the Restaurant

Before the interview, take some time to research the restaurant where you are applying. This will demonstrate your interest and enthusiasm for the role.

Visit their website, read online reviews, and learn about their menu and dining concept.

2. Practice Your Skills and Knowledge

As a Head Waitress, you will need strong customer service and communication skills. Practice answering common interview questions related to these areas.

For example, you may be asked about how you handle difficult customers or how you resolve conflicts with colleagues.

3. Dress Professionally and Arrive Punctually

First impressions matter, so it is important to dress professionally and arrive on time for your interview.

This shows that you are serious about the position and that you respect the interviewer’s time.

4. Be Prepared to Talk About Your Experience

In your interview, be prepared to talk about your previous experience as a waitress or in a similar role.

Highlight your skills and accomplishments, and provide specific examples of how you have provided excellent customer service.

5. Ask Questions

At the end of the interview, it is a good idea to ask the interviewer questions about the position and the restaurant.

This shows that you are interested in the role and that you are taking the interview seriously.