Top 10 Questions for Lead Pharmacy Tech, Certified Pharmacy Technician (Lead Pharmacy Tech, CPhT) Interview

1. Provide an example of a medication error that could have been prevented through effective communication with a patient. What steps could have been taken to mitigate the risk of this error?

The most common type of medication error is giving the wrong dose of medication. This can happen if the doctor’s orders are not clear, if the pharmacy dispenses the wrong dose, or if the patient takes the wrong dose. To mitigate the risk of this type of error, it is important to have clear communication between the doctor, the pharmacy, and the patient.

• The doctor should write clear and complete orders for the medication.
• The pharmacy should dispense the medication according to the doctor’s orders.
• The patient should take the medication according to the doctor’s orders and the instructions on the label.

2. How would you handle a situation where a patient is becoming increasingly agitated and demanding more medication?

Dealing with the patient

• Stay calm and professional.
• Listen to the patient’s concerns.
• Explain the situation to the patient in a clear and concise manner.
• Reassure the patient that you are there to help them.

Consulting with the pharmacist

• Consult with the pharmacist to determine if the patient’s request is appropriate.
• If the pharmacist agrees that the patient needs more medication, dispense the medication according to the pharmacist’s orders.

Documenting the situation

• Document the situation in the patient’s medical record.
• Include the patient’s concerns, your response, and any actions that were taken.

3. Describe a time when you had to work with a difficult customer. How did you handle the situation?

Working with challenging customers is a common occurrence in the pharmacy setting. It is important to be able to handle these situations in a professional and courteous manner.

• Stay calm and professional.
• Listen to the customer’s concerns.
• Attempt to resolve the customer’s concerns in a timely and efficient manner.
• If you are unable to resolve the customer’s concerns, escalate the situation to your supervisor.

4. What are your strengths and weaknesses as a Lead Pharmacy Tech?

Strengths:

• Excellent communication and interpersonal skills.
• Strong knowledge of pharmacy law and regulations.
• Ability to work independently and as part of a team.
• Experience in managing and training pharmacy staff.

Weaknesses:

• Limited experience in managing a large pharmacy operation.
• Need to improve time management skills.

5. Why are you interested in this position?

I am interested in this position because it offers me the opportunity to use my skills and experience to make a difference in the lives of patients. I am passionate about providing excellent patient care, and I believe that I can use my leadership skills to help this pharmacy achieve its goals.

6. What are your salary expectations?

My salary expectations are commensurate with my experience and qualifications. I am confident that I can make a valuable contribution to your pharmacy, and I am open to discussing a salary that is fair and competitive.

7. What are your career goals?

My career goals are to continue to grow and develop as a pharmacy professional. I am interested in learning more about the business side of pharmacy, and I would like to eventually become a pharmacy manager.

8. What is your availability?

I am available to work full-time, and I am flexible with my hours. I am also available to work weekends and holidays.

9. Do you have any questions for me?

I do have a few questions. Can you tell me more about the pharmacy’s patient population? What are the pharmacy’s goals for the next year? What is the pharmacy’s culture like?

10. How do you stay up-to-date on the latest developments in pharmacy?

I stay up-to-date on the latest developments in pharmacy by reading industry publications, attending conferences, and participating in continuing education courses. I am also a member of several professional organizations, which provides me with access to the latest research and best practices.

Lead Pharmacy Techs, CPhTs play a crucial role in ensuring the smooth operation of pharmacy departments. Their responsibilities encompass various aspects of pharmacy operations, including:

1. Medication Dispensing and Inventory Management

Accurately dispense medications to patients based on prescriptions, ensuring adherence to laws and regulations.

• Verify prescription accuracy and identify any potential drug interactions.
• Maintain inventory levels, order supplies, and track medication usage.

2. Patient Care and Counseling

Provide clear instructions to patients on medication usage, potential side effects, and storage requirements.

• Answer patient queries and address medication-related concerns promptly.
• Educate patients on safe medication practices and adherence to treatment plans.

3. Staff Supervision and Training

Supervise and train pharmacy technicians, ensuring compliance with policies and procedures.

• Delegate tasks, provide guidance, and assess performance of team members.
• Conduct training sessions on pharmacy operations, medication safety, and customer service.

4. Quality Assurance and Compliance

Monitor pharmacy operations for compliance with regulatory standards and policies.

• Conduct regular inspections, identify areas for improvement, and implement corrective actions.
• Stay updated on industry best practices and legal requirements related to pharmacy operations.

Preparing thoroughly for the interview can significantly enhance your chances of success. Here are some tips to help you ace the interview for the Lead Pharmacy Tech, CPhT role:

1. Research the Company and Role

Familiarize yourself with the company’s mission, values, and specific services offered. Research the Lead Pharmacy Tech position to understand its responsibilities and requirements.

• Visit the company website and read industry publications.
• Identify key responsibilities and skills required for the role.

2. Practice Answering Common Interview Questions

Prepare for common interview questions by practicing your answers aloud. Consider using the STAR method (Situation, Task, Action, Result) to provide clear and concise responses.

• Explain how you have supervised and trained staff effectively.
• Describe a situation where you had to handle a challenging patient interaction.

3. Highlight Your Experience and Skills

Emphasize your relevant experience in pharmacy operations, patient care, and staff management. Quantify your accomplishments whenever possible to demonstrate your impact.

• Provide specific examples of medications you have dispensed accurately and efficiently.
• Share statistics on patient satisfaction or improvements in staff productivity under your leadership.

4. Be Professional and Enthusiastic

Dress professionally, maintain eye contact, and display a positive and enthusiastic attitude throughout the interview. Ask thoughtful questions to show your interest in the role and the company.

• Prepare questions about the pharmacy’s operations or the company’s commitment to patient care.
• Express your enthusiasm for the opportunity and highlight how your skills and experience align with the job requirements.

5. Follow Up

After the interview, send a thank-you note to the interviewer within 24 hours. Reiterate your interest in the position and briefly summarize your key qualifications.

• Express your appreciation for the opportunity to interview.
• Remind the interviewer of your specific skills and experience that make you a suitable candidate.