Top 10 Questions for Pharmacy Technician (Pharmacy Tech) Interview

1. What are the different types of pharmacy software that you have experience with?

I have experience with a variety of pharmacy software, including PharmASSIST, RxConnect, and EPIC. I am proficient in using these software programs to perform a variety of tasks, such as entering and processing prescriptions, managing patient profiles, and generating reports.

2. What are the key differences between brand-name and generic drugs?

Active Ingredients

• Brand-name and generics contain the same active ingredients in the same strength and dosage form.

Inactive Ingredients

• They may differ in inactive ingredients, such as fillers, binders, and flavors.

Approval Process

• Brand-name drugs are approved by the FDA first and undergo extensive clinical trials.
• Generic drugs are approved through an abbreviated process called an Abbreviated New Drug Application (ANDA).

Cost

• Brand-name drugs are typically more expensive than generics.

3. What is the role of a pharmacy technician in medication therapy management (MTM)?

As a pharmacy technician, I play an important role in medication therapy management by:

• Collecting patient information, such as medical history, medication use, and lifestyle factors.
• Reviewing patient medication profiles to identify potential drug interactions and other problems.
• Developing and implementing medication plans in collaboration with the pharmacist.
• Educating patients on their medications, including how to take them, store them, and dispose of them properly.
• Monitoring patient progress and making adjustments to medication plans as needed.

4. What are the different types of insurance plans that you have experience with?

I have experience with a variety of insurance plans, including Medicare, Medicaid, and private insurance. I am familiar with the different coverage requirements and reimbursement policies of these plans.

5. What is your experience with handling controlled substances?

I have experience with handling controlled substances in accordance with state and federal regulations. I am familiar with the different schedules of controlled substances and the requirements for their storage, dispensing, and disposal.

6. What is your experience with compounding medications?

I have experience with compounding medications under the supervision of a pharmacist. I am familiar with the different techniques and equipment used in compounding, and I understand the importance of accuracy and sterility.

7. What is your experience with providing customer service?

I have a strong commitment to providing excellent customer service. I am always polite and respectful, and I go the extra mile to help patients understand their medications and get the help they need.

8. What is your experience with working in a team environment?

I am a team player and I am always willing to help out my colleagues. I am also good at communicating and collaborating with others to achieve common goals.

9. What are your career goals?

My career goal is to become a licensed pharmacist. I am currently enrolled in a pharmacy technician program and I plan to continue my education to earn my bachelor’s degree in pharmacy.

10. Why are you interested in this position?

I am interested in this position because I am passionate about helping people. I believe that my skills and experience would make me a valuable asset to your team. I am also excited about the opportunity to learn and grow in this role.

Pharmacy Technicians (Pharmacy Techs) play a crucial role in the operation of pharmacies, providing essential support to pharmacists and contributing to the efficient delivery of pharmaceutical services.

1. Dispensing Medications

Pharmacy Techs are responsible for accurately dispensing medications to patients, ensuring the correct dosage, form, and instructions are provided. This involves verifying prescriptions, preparing and labeling medications, and counseling patients on their use.

2. Processing Prescriptions

They process prescription orders, inputting data into the pharmacy’s computer system, and verifying insurance information. They also communicate with prescribers and insurance companies to resolve any issues or clarifications.

3. Inventory Management

Pharmacy Techs maintain inventory levels of medications, ensuring that the pharmacy is stocked with an adequate supply. They track inventory, order new supplies, and monitor expiration dates to prevent shortages or overstocking.

4. Customer Service

They provide excellent customer service, answering patient inquiries, assisting with medication refills, and addressing any concerns or complaints. They maintain a professional and courteous demeanor, fostering positive relationships with patients.

5. Performing Administrative Tasks

Pharmacy Techs perform various administrative tasks, such as maintaining patient records, processing insurance claims, and preparing reports. They also assist with the cleaning and maintenance of the pharmacy.

Preparing for a Pharmacy Tech interview can increase your chances of success. Here are some tips to help you ace the interview:

1. Research the Company and Position

Research the pharmacy you are applying to, including its services, location, and reputation. Understand the specific responsibilities of the Pharmacy Tech position and how your skills and experience align with the requirements.

2. Practice Your Answers

Practice answering common interview questions, focusing on highlighting your relevant skills and experiences. Use the STAR method (Situation, Task, Action, Result) to provide specific examples of your accomplishments.

3. Emphasize Your Accuracy and Attention to Detail

Accuracy is crucial in the role of a Pharmacy Tech. Emphasize your strong attention to detail, meticulous work habits, and commitment to accuracy in all aspects of your job responsibilities.

4. Showcase Your Customer Service Skills

Pharmacy Techs interact with patients regularly. Highlight your exceptional customer service skills, including your ability to communicate effectively, handle inquiries professionally, and resolve issues promptly.

5. Be Enthusiastic and Professional

Demonstrate your enthusiasm for the role and the healthcare field. Maintain a professional demeanor throughout the interview, dressing appropriately and arriving on time. Be confident in your abilities and show that you are eager to contribute to the team.