Top 10 Questions for Property Custodian Interview

1. What are the primary responsibilities of a Property Custodian?

The primary responsibilities of a Property Custodian include:

• Maintaining the cleanliness and orderliness of the property, including sweeping, mopping, dusting, and vacuuming.
• Performing minor repairs and maintenance, such as fixing leaks, replacing light bulbs, and unclogging drains.
• Monitoring the property’s security and taking appropriate measures to prevent unauthorized access or damage.
• Responding to tenant requests and resolving any issues or concerns they may have.
• Maintaining detailed records of all maintenance and repairs performed.

2. What are your experiences in performing general maintenance and repairs?

Plumbing

• Unclogging drains and toilets
• Fixing leaky faucets and pipes

Electrical

• Replacing light bulbs and electrical outlets
• Troubleshooting and repairing minor electrical issues

HVAC

• Replacing air filters
• Cleaning and maintaining HVAC units

3. How do you prioritize your tasks and manage your time effectively?

I prioritize my tasks based on their urgency and importance. For example, if there is a leak that needs to be fixed immediately, I will prioritize that over a less urgent task like cleaning the windows. I also use a to-do list to keep track of my tasks and ensure that I am completing them in a timely manner.

4. How do you handle difficult tenants?

When dealing with difficult tenants, I always try to remain calm and professional. I listen to their concerns and try to understand their perspective. I then work with them to find a mutually agreeable solution. If necessary, I will escalate the issue to my supervisor for assistance.

5. What is your experience with using property management software?

I have experience with using a variety of property management software, including Yardi Voyager and AppFolio. I am proficient in using these software programs to manage tenant accounts, track maintenance requests, and generate reports.

6. What are your strengths and weaknesses as a Property Custodian?

My strengths as a Property Custodian include my attention to detail, my ability to work independently, and my strong work ethic. I am also a quick learner and I am always willing to take on new challenges. My weakness is that I can sometimes be too detail-oriented, which can lead to me taking longer to complete tasks than I should.

7. What is your availability?

I am available to work full-time, including weekends and holidays. I am also willing to work overtime if necessary.

8. What are your salary expectations?

My salary expectations are negotiable. I am confident that I can provide value to your company and I am willing to discuss a salary that is fair and competitive.

9. Why are you interested in working as a Property Custodian?

I am interested in working as a Property Custodian because I enjoy working with people and I take pride in maintaining a clean and safe environment. I am also interested in learning more about the property management industry.

10. What is your experience with budgeting and cost control?

I have experience with budgeting and cost control from my previous role as a Property Manager. I was responsible for developing and managing the property’s budget, as well as tracking and controlling expenses. I am confident that I can use my skills and experience to help your company save money and operate more efficiently.

Property Custodians are responsible for the upkeep and maintenance of buildings and properties, ensuring they are clean, safe, and functional.

1. Building Maintenance

Conduct regular inspections of the property to identify and address maintenance issues

• Perform routine maintenance tasks such as changing light bulbs, fixing leaks, and cleaning gutters
• Coordinate with contractors and vendors for major repairs or renovations

2. Cleaning and Sanitation

Maintain a clean and sanitary environment throughout the property

• Clean and disinfect common areas, offices, and restrooms
• Remove trash and debris from the property

3. Security

Monitor the property for security breaches or suspicious activity

• Secure the property by locking doors and windows
• Respond to security alarms and incidents

4. Customer Service

Interact with tenants, visitors, and other stakeholders to ensure their satisfaction

• Resolve tenant complaints and address requests promptly
• Provide information and assistance to tenants and visitors

Preparing thoroughly for your interview can significantly increase your chances of success.

1. Research the Company and Property

Gather information about the company, the property, and the specific role you are applying for.

• Visit the company’s website and LinkedIn page
• Research the property amenities and features
• Review the job description and identify key requirements

2. Practice Common Interview Questions

Prepare answers to common interview questions, such as:

• Tell me about yourself and why you are interested in this role.
• What are your strengths and weaknesses as a Property Custodian?
• Describe how you would handle a tenant complaint.
• What experience do you have in maintaining and securing a property?

3. Emphasize Accountability and Attention to Detail

Property Custodians must be reliable and detail-oriented. Highlight your ability to:

• Follow instructions and complete tasks accurately
• Identify and address problems proactively
• Maintain a high level of cleanliness and organization

4. Showcase Customer Service Skills

Customer service is crucial for Property Custodians. Demonstrate your:

• Communication and interpersonal skills
• Ability to resolve conflicts and maintain tenant satisfaction
• Experience in providing excellent customer service