Top 10 Questions for Purser Interview

1. Describe the main responsibilities of a purser?

As a purser, my key responsibilities encompass:

• Ensuring the safety, security, and comfort of passengers throughout the flight
• Supervising and coordinating the cabin crew, including flight attendants and lead attendants
• Maintaining a high level of customer service, addressing passenger inquiries and resolving any issues

2. What are the safety procedures you follow during an emergency?

Pre-flight:

• Conduct safety briefings for passengers
• Instruct on the use of emergency equipment

During flight:

• Coordinate with the flight crew to manage any emergencies
• Ensure the safety and well-being of passengers, including medical assistance

Post-flight:

• Report any safety concerns or incidents
• Assist with passenger evacuation if necessary

3. How do you handle difficult passengers?

In managing difficult passengers, I prioritize the following approach:

• Maintain a calm and professional demeanor
• Listen attentively to their concerns and acknowledge their feelings
• Offer solutions within company policies and procedures
• If necessary, seek support from the captain or ground staff

4. What is your experience with revenue management and sales on board?

In my previous role, I was responsible for:

• Monitoring inventory and adjusting pricing strategies to maximize revenue
• Promoting and upselling products and services on board, including duty-free items and inflight meals
• Providing exceptional customer service to enhance the overall passenger experience

5. How do you maintain a positive and professional relationship with your colleagues?

I believe in fostering a positive and respectful work environment by:

• Communicating effectively and openly with my colleagues
• Recognizing and acknowledging their contributions
• Providing support and assistance when needed
• Maintaining a positive attitude and promoting teamwork

6. What is your understanding of the role of a purser in compliance with regulatory requirements?

As a purser, I am fully aware of my responsibilities in complying with regulatory requirements, including:

• Maintaining accurate flight documentation and records
• Adhering to safety and security regulations
• Understanding and complying with aviation laws and industry standards
• Reporting any non-compliance or potential safety hazards

7. How do you prioritize tasks and manage your time effectively during a flight?

To prioritize tasks and manage my time effectively, I follow these strategies:

• Create a clear plan before each flight, outlining key tasks and responsibilities
• Delegate tasks to my team members based on their strengths and experience
• Communicate priorities to the team and monitor progress regularly
• Stay organized and focused, minimizing distractions

8. How do you handle customer complaints and resolve issues?

When handling customer complaints, my approach is to:

• Listen attentively and empathize with the customer’s concerns
• Identify the root cause of the issue and explore possible solutions
• Provide clear and accurate information, addressing the customer’s concerns
• Offer compensation or alternative arrangements within company policies
• Follow up to ensure the customer’s satisfaction and address any outstanding issues

9. What is your experience with managing the in-flight entertainment system?

In my previous role, I was responsible for:

• Ensuring the proper functioning and maintenance of the in-flight entertainment system
• Troubleshooting and resolving any technical issues that may arise
• Communicating system updates and changes to passengers
• Providing assistance to passengers with using the system and accessing content

10. What are the key qualities and skills required to be an effective purser?

In my opinion, the key qualities and skills for an effective purser include:

• Exceptional communication and interpersonal skills
• Strong leadership and management abilities
• In-depth knowledge of aviation regulations and procedures
• Ability to work effectively under pressure and in challenging situations
• Commitment to providing excellent customer service

A Purser is the most senior cabin crew member on board an aircraft responsible for the safety, security, and well-being of the passengers and crew. Below are mentioned few key job responsibilities of a Purser along with an example outline.

1. Passenger Safety and Security

Pursers are responsible for ensuring the safety and security of all passengers and crew on board the aircraft. This includes conducting safety briefings, managing emergency situations, and cooperating with law enforcement officials as and when required.

• Conducting safety briefings and ensuring passengers understand the safety procedures of the airline.
• Monitoring the cabin environment and taking appropriate action in case of emergencies, such as fire, decompression, or hijacking.
• Cooperating with law enforcement officials in case of security breaches or incidents.

2. Customer Service

Pursers are also responsible for providing excellent customer service to all passengers. This includes greeting passengers, assisting them with their luggage, and ensuring that they have a comfortable and enjoyable flight.

• Greeting passengers and welcoming them on board the aircraft.
• Assisting passengers with their luggage and helping them find their seats.
• Providing in-flight service, such as serving meals and beverages.
• Addressing passenger concerns and resolving any issues that may arise.

3. Crew Management

Pursers are responsible for managing the cabin crew and ensuring that they are providing excellent customer service. This includes training new crew members, assigning duties, and providing feedback.

• Training new cabin crew members and providing them with the necessary skills and knowledge.
• Assigning duties to cabin crew members and ensuring that they are выполняются in a professional and efficient manner.
• Providing feedback to cabin crew members on their performance and helping them to improve.

4. Administrative Duties

Pursers are also responsible for performing a variety of administrative duties, such as preparing flight reports, completing paperwork, and maintaining inventory.

• Preparing flight reports and submitting them to the airline.
• Completing paperwork, such as passenger manifests and crew time sheets.
• Maintaining inventory of supplies, such as food, beverages, and blankets.

Preparing for an interview can be daunting, but with the right approach, you can increase your chances of success. Here are a few tips to help you ace your interview for a Purser position:

1. Research the Airline and Position

Take the time to research the airline you are applying to and the specific Purser position you are interested in. This will help you understand the company culture, the job requirements, and the specific skills and experience that the airline is looking for.

• Visit the airline’s website to learn about their history, mission, and values.
• Read online reviews of the airline to get a sense of the company culture and employee satisfaction.
• Identify the specific skills and experience that the airline is looking for in a Purser, and tailor your resume and cover letter accordingly.

2. Practice Your Answers to Common Interview Questions

There are a number of common interview questions that you are likely to be asked in an interview for a Purser position. It is important to practice your answers to these questions in advance so that you can deliver them confidently and concisely.

• Tell me about yourself and why you are interested in this position.
• What are your strengths and weaknesses as a Purser?
• Describe a time when you had to deal with a difficult passenger.
• How would you handle a medical emergency on board an aircraft?
• What are your career goals and how does this position fit into them?

3. Be Prepared to Talk About Your Experience

In addition to practicing your answers to common interview questions, it is also important to be prepared to talk about your experience and skills. Be sure to highlight your experience in the aviation industry, your customer service skills, and your leadership qualities.

• Describe your previous experience as a Purser or in a related role.
• Provide specific examples of your customer service skills, such as how you handled a difficult passenger or resolved a customer complaint.
• Highlight your leadership qualities, such as your ability to motivate and inspire your team.

4. Dress Professionally and Arrive on Time

First impressions matter, so it is important to dress professionally for your interview. You should also arrive on time, as this shows that you are respectful of the interviewer’s time.

• Wear a suit or business casual attire.
• Be well-groomed and make sure your hair and makeup are neat.
• Arrive for your interview on time, or even a few minutes early.