Top 10 Questions for Reservation Sales Agent Interview

1. How would you handle a guest that is irate and demanding?

• I would remain calm and polite, even if the guest is being rude.
• I would listen to their concerns and try to understand their point of view.
• I would offer them a solution that is fair and reasonable.
• If the guest is still not satisfied, I would escalate the issue to my manager.

2. What is your experience with using reservation systems?

GDS Systems

• I have experience using a variety of GDS systems, including Sabre, Amadeus, and Galileo.
• I am proficient in using these systems to search for availability, book reservations, and make changes to existing reservations.
• I am also familiar with the different types of fares and discounts that are available through GDS systems.

Property Management System (PMS)

• I have experience using a variety of PMS systems, including Opera, Infor HMS, and Shiji.
• I am proficient in using these systems to manage guest reservations, create guest profiles, and process payments.
• I am also familiar with the different types of reports that can be generated from PMS systems.

3. How would you upsell a guest to a higher-priced room?

• I would first try to understand the guest’s needs and preferences.
• I would then highlight the benefits of the higher-priced room, such as the larger size, better amenities, or more convenient location.
• I would be sure to mention any special offers or discounts that are available on the higher-priced room.
• I would also be prepared to answer any questions that the guest may have about the higher-priced room.

4. What is your experience with handling group reservations?

• I have experience handling group reservations of all sizes, from small groups of 10-15 people to large groups of over 100 people.
• I am familiar with the different types of group rates and discounts that are available.
• I am also experienced in coordinating with other departments, such as the sales team and the events team, to ensure that group reservations are handled smoothly.

5. How would you deal with a guest who is trying to cancel their reservation at the last minute?

• I would first try to understand the guest’s reason for cancelling.
• I would then explain the hotel’s cancellation policy and any fees that may apply.
• If the guest is still insistent on cancelling, I would try to offer them a partial refund or a credit for a future stay.
• I would also be sure to document the cancellation and the reason for it.

6. What is your sales experience?

• I have over 5 years of experience in sales, including 3 years in the hospitality industry.
• I have a proven track record of exceeding sales targets and building strong relationships with customers.
• I am confident in my ability to sell hotel rooms and other products and services to guests.

7. What are your strengths as a reservation sales agent?

• I am a highly motivated and results-oriented individual.
• I am passionate about the hospitality industry and providing excellent customer service.
• I am proficient in using reservation systems and other sales tools.
• I am a team player and I am always willing to go the extra mile.

8. What are your weaknesses as a reservation sales agent?

• I am sometimes too eager to please guests, which can lead to me overpromising and underdelivering.
• I am also not always the most organized person, which can sometimes lead to mistakes.

How I am working to improve my weaknesses

• I am working on being more realistic with guests and setting clear expectations.
• I am also working on being more organized and efficient in my work.

9. Why do you want to work as a reservation sales agent at our hotel?

• I am passionate about the hospitality industry and I believe that I have the skills and experience necessary to be a successful reservation sales agent.
• I am also impressed by your hotel’s commitment to providing excellent customer service and I believe that I would be a valuable asset to your team.

10. What are your salary expectations?

• I am expecting a salary that is commensurate with my experience and skills.
• I am also open to discussing a salary range that is based on the hotel’s budget.

Reservation Sales Agents are responsible for providing excellent customer service and generating revenue for their hotel or accommodation provider. The following are some key job responsibilities:

1. Manage reservations

This includes taking reservations over the phone, email, or through online booking channels. Agents must be able to accurately process reservations, including collecting guest information, assigning room types, and confirming reservation details.

2. Provide guest service

Reservation Sales Agents are often the first point of contact for guests, so they must be able to provide excellent customer service. This includes answering guest questions, resolving complaints, and making sure guests have a positive experience.

3. Upsell and cross-sell products and services

Reservation Sales Agents can help to increase revenue for their hotel by upselling and cross-selling products and services. This could include offering guests room upgrades, spa treatments, or dining packages.

4. Manage inventory

Reservation Sales Agents must be able to effectively manage hotel inventory to ensure that rooms are sold at the optimal price. This includes forecasting demand, setting rates, and adjusting availability.

To prepare for an interview for a Reservation Sales Agent position, you should do the following:

1. Research the company and the position

Make sure you have a good understanding of the hotel or accommodation provider you are applying to, as well as the specific role of a Reservation Sales Agent. This will help you to answer questions about your qualifications and experience during the interview.

2. Practice your communication skills

Reservation Sales Agents must be able to communicate effectively with guests over the phone and in person. Practice your communication skills by role-playing with a friend or family member. You should also be able to speak clearly and concisely, and have a positive and professional demeanor.

3. Highlight your customer service experience

Customer service is an essential part of the job of a Reservation Sales Agent. Emphasize your customer service experience in your resume and during the interview. Provide examples of how you have gone above and beyond to help customers.

4. Be prepared to talk about your sales experience

Reservation Sales Agents are responsible for generating revenue for their hotel. Be prepared to talk about your sales experience in your resume and during the interview. Provide examples of how you have successfully sold products or services.

5. Dress professionally and arrive on time

First impressions matter, so make sure you dress professionally and arrive on time for your interview. This will show the interviewer that you are serious about the position.