Are you a seasoned 911 Communications Manager seeking a new career path? Discover our professionally built 911 Communications Manager Resume Template. This time-saving tool provides a solid foundation for your job search. Simply click “Edit Resume” to customize it with your unique experiences and achievements. Customize fonts and colors to match your personal style and increase your chances of landing your dream job. Explore more Resume Templates for additional options.
Rowan Ward
911 Communications Manager
Summary
Seasoned 911 Communications Manager with over 10 years of experience in emergency response and call center management. Proven ability to lead teams, implement technology solutions, and enhance call-handling efficiency. Expertise in emergency medical dispatch, police dispatch, and fire dispatch, as well as law enforcement mapping systems and E911 systems. Committed to providing exceptional customer service and ensuring the safety and well-being of communities.
Education
Bachelor’s Degree in Emergency Management, Criminal Justice
November 2014
Skills
- Emergency Medical Dispatch
- Police Dispatch
- Fire Dispatch
- Dispatching Protocol Management
- Law Enforcement Mapping Systems
- E911 Systems
Work Experience
911 Communications Manager
- Collaborated with first responders, law enforcement, and medical personnel to facilitate effective emergency response
- Developed and maintained strong working relationships with local agencies and community organizations
- Trained and mentored new dispatchers, fostering a culture of professionalism and excellence
- Implemented advanced technology solutions to enhance call processing and situational awareness
911 Communications Manager
- Developed and implemented NG911 system, improving call handling efficiency by 25%
- Led a team of 20 dispatchers, providing exceptional 911 call response and coordination
- Created and executed comprehensive training programs, improving dispatcher proficiency by 15%
- Managed daily operations of a 24/7 call center, ensuring optimal performance and service delivery
Accomplishments
- Led the implementation of a new 911 calltaking system, resulting in a 12% reduction in call handling time and a 15% increase in firstcall resolution rate.
- Developed and implemented a comprehensive training program for 911 call takers and dispatchers, improving response times by an average of 5 minutes.
- Established a partnership with local hospitals and first responders to enhance interagency communication and improve patient outcomes.
- Successfully managed a major citywide emergency incident, coordinating multiple agencies and ensuring efficient communication throughout the event.
- Implemented a new quality assurance program that resulted in a 20% improvement in call handling accuracy and a 10% reduction in complaint rates.
Awards
- Received the International Academy of Emergency Dispatch (IAED) Award for Excellence in Communications Management, recognizing exceptional leadership and innovation in 911 call taking and dispatching.
- Honored with the Association of PublicSafety Communications Officials (APCO) Achievement Award for Outstanding Contributions to the 911 Communications profession.
- Received the National Emergency Number Association (NENA) Mark of Excellence Award for the innovative use of technology in 911 communications.
- Recognized by the International Association of Chiefs of Police (IACP) with the Leadership in Emergency Telecommunications Award for outstanding service and dedication.
Certificates
- APCO Certified Public Safety Communications Officer (CPSCO)
- APCO Tier II Instructor
- APCO Telecommunicator Training Program (TTP)
- National Emergency Number Association (NENA) Emergency Number Professional (ENP)
Career Expert Tips:
- Select the ideal resume template to showcase your professional experience effectively.
- Master the art of resume writing to highlight your unique qualifications and achievements.
- Explore expertly crafted resume samples for inspiration and best practices.
- Build your best resume for free this new year with ResumeGemini. Enjoy exclusive discounts on ATS optimized resume templates.
How To Write Resume For 911 Communications Manager
- Highlight your skills and experience in emergency communications, particularly in 911 call handling.
- Quantify your accomplishments with specific metrics, demonstrating the impact of your contributions.
- Emphasize your leadership abilities and experience in managing and motivating teams.
- Showcase your knowledge of emergency response protocols, dispatching systems, and relevant technologies.
- Tailor your resume to each specific job you apply for, highlighting the skills and experience most relevant to the role.
Essential Experience Highlights for a Strong 911 Communications Manager Resume
- Led a team of 20 dispatchers, providing exceptional 911 call response and coordination
- Developed and implemented NG911 system, improving call handling efficiency by 25%
- Created and executed comprehensive training programs, improving dispatcher proficiency by 15%
- Managed daily operations of a 24/7 call center, ensuring optimal performance and service delivery
- Collaborated with first responders, law enforcement, and medical personnel to facilitate effective emergency response
- Implemented advanced technology solutions to enhance call processing and situational awareness
- Trained and mentored new dispatchers, fostering a culture of professionalism and excellence
Frequently Asked Questions (FAQ’s) For 911 Communications Manager
What are the key qualities of a successful 911 Communications Manager?
Effective communication skills, problem-solving abilities, empathy, teamwork, and a strong understanding of emergency response protocols and procedures are crucial qualities for success in this role.
What are the career advancement opportunities for 911 Communications Managers?
With experience and additional qualifications, 911 Communications Managers can advance to roles such as Emergency Operations Center Manager, 911 Director, or Public Safety Director.
What are the challenges faced by 911 Communications Managers?
Managing high-stress situations, ensuring accuracy and efficiency in call handling, and staying up-to-date with advancements in emergency response technologies are some of the key challenges faced by 911 Communications Managers.
What is the work environment of a 911 Communications Manager like?
911 Communications Managers typically work in fast-paced and demanding call center environments, often involving shift work and exposure to potentially distressing calls.
What are the educational requirements for becoming a 911 Communications Manager?
A high school diploma or equivalent is typically the minimum educational requirement. Many 911 Communications Managers hold a Bachelor’s Degree in Emergency Management, Criminal Justice, or a related field.
What certifications are beneficial for 911 Communications Managers?
Certifications such as the National Emergency Number Association (NENA) Certified Public-Safety Telecommunicator (CPST) and the International Academies of Emergency Dispatch (IAED) certifications are highly valued in the field.