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Jared Hunter
Activities Concierge
Summary
Highly skilled Activities Concierge with over 5 years of experience in planning and executing over 500 group activities and events, ensuring a high level of guest satisfaction. Developed and implemented new activity programs that increased guest participation by 20%. Led a team of activity staff to provide exceptional customer service and ensure smooth event operations. Collaborated with external vendors to secure discounts and exclusive activity experiences for guests. Managed guest reservations and provided real-time updates on activity availability. Proactively identified and resolved guest concerns, maintaining a positive and professional demeanor. Conducted regular safety inspections of activity equipment and facilities. Trained and supervised new activity staff, ensuring they met company standards.
Education
Bachelor’s Degree in Hospitality Management
October 2016
Skills
- Event Planning
- Customer Service
- Activity Leadership
- Program Development
- Guest Relations
- Budget Management
Work Experience
Activities Concierge
- Managed guest reservations and provided realtime updates on activity availability
- Proactively identified and resolved guest concerns, maintaining a positive and professional demeanor
- Conducted regular safety inspections of activity equipment and facilities
- Trained and supervised new activity staff, ensuring they met company standards
Activities Concierge
- Planned and executed over 500 group activities and events, ensuring a high level of guest satisfaction
- Developed and implemented new activity programs that increased guest participation by 20%
- Led a team of activity staff to provide exceptional customer service and ensure smooth event operations
- Collaborated with external vendors to secure discounts and exclusive activity experiences for guests
Accomplishments
- Developed and implemented a new activities program that increased guest satisfaction by 25%
- Coordinated and managed complex group activities for over 500 guests, ensuring smooth execution and positive guest experiences
- Established and maintained strong partnerships with local vendors to provide guests with exclusive and memorable experiences
- Successfully resolved guest complaints and concerns, maintaining positive relationships and ensuring guest loyalty
- Developed and delivered engaging and informative activity presentations that enhanced guest knowledge and appreciation
Awards
- Activities Concierge of the Year Award, recognizing consistent exceptional performance in guest relations and activity planning
- Hospitality Excellence Award, acknowledging outstanding customer service and attention to detail
- Team Player Award, recognizing contributions to a cohesive and effective team environment
- Concierge of the Quarter Award, acknowledging exceptional performance in exceeding guest expectations
Certificates
- Certified Professional in Accessible Travel (CPAT)
- Certified Activity Professional (CAP)
- Certified Meeting Planner (CMP)
- Certified Guest Service Professional (CGSP)
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How To Write Resume For Activities Concierge
- Highlight your experience in planning and executing group activities and events.
- Showcase your skills in developing and implementing new activity programs that increase guest participation.
- Emphasize your ability to lead a team and provide exceptional customer service.
- Demonstrate your ability to collaborate with external vendors and secure discounts and exclusive activity experiences for guests.
Essential Experience Highlights for a Strong Activities Concierge Resume
- Plan and execute group activities and events, ensuring a high level of guest satisfaction.
- Develop and implement new activity programs to increase guest participation.
- Lead a team of activity staff to provide exceptional customer service and ensure smooth event operations.
- Collaborate with external vendors to secure discounts and exclusive activity experiences for guests.
- Manage guest reservations and provide real-time updates on activity availability.
- Proactively identify and resolve guest concerns, maintaining a positive and professional demeanor.
- Conduct regular safety inspections of activity equipment and facilities.
Frequently Asked Questions (FAQ’s) For Activities Concierge
What are the primary responsibilities of an Activities Concierge?
The primary responsibilities of an Activities Concierge include planning and executing group activities and events, developing and implementing new activity programs, leading a team of activity staff, and collaborating with external vendors to secure discounts and exclusive activity experiences for guests.
What are the key skills required to be successful as an Activities Concierge?
The key skills required to be successful as an Activities Concierge include event planning, customer service, activity leadership, program development, guest relations, and budget management.
What are the educational requirements for an Activities Concierge?
The educational requirements for an Activities Concierge typically include a Bachelor’s Degree in Hospitality Management or a related field.
What are the career opportunities for an Activities Concierge?
Career opportunities for an Activities Concierge include Event Coordinator, Event Manager, and Hospitality Manager.
What are the benefits of working as an Activities Concierge?
The benefits of working as an Activities Concierge include working in a fast-paced and dynamic environment, providing excellent customer service, and having the opportunity to make a positive impact on guests’ experiences.
What is the salary range for an Activities Concierge in the United States?
The salary range for an Activities Concierge in the United States typically ranges from $30,000 to $50,000 per year.
What are the top companies that hire Activities Concierges?
The top companies that hire Activities Concierges include Four Seasons, The Ritz-Carlton, and Marriott International.
What are the best ways to prepare for an interview for an Activities Concierge?
The best ways to prepare for an interview for an Activities Concierge include researching the company and the position, practicing your answers to common interview questions, and preparing questions to ask the interviewer.