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Viggo Gutierrez
Agency Service Representative
Summary
Highly motivated and experienced Agency Service Representative with a proven track record of success in the insurance industry. Possesses strong analytical, communication, and problem-solving skills, with a deep understanding of insurance products and policies. Demonstrated ability to manage a team of service representatives, develop and implement new service protocols, and resolve complex insurance claims efficiently and effectively. Committed to providing exceptional customer service and exceeding client expectations.
Key skills include Insurance Policy Analysis, Claims Processing, Customer Relationship Management, Underwriting, Regulatory Compliance, and Policy Issuance.
Education
Bachelor of Science in Business Administration
April 2015
Skills
- Insurance Policy Analysis
- Claims Processing
- Customer Relationship Management
- Underwriting
- Regulatory Compliance
- Policy Issuance
Work Experience
Agency Service Representative
- Resolved complex insurance claims efficiently and effectively, maximizing client recoveries
- Utilized industryleading software and technology to streamline service delivery
- Trained new service representatives on insurance products, policies, and procedures
- Communicated clearly and effectively with clients, colleagues, and carriers
Agency Service Representative
- Managed a team of 10+ service representatives, providing guidance and support
- Developed and implemented new service protocols to improve customer satisfaction
- Partnered with insurance carriers to negotiate favorable rates and coverage options for clients
- Consulted with clients to assess their insurance needs and develop customized solutions
Accomplishments
- Successfully resolved over 100 customer inquiries per day, maintaining a 98% customer satisfaction rate through active listening, empathy, and effective problemsolving.
- Developed and implemented a standardized onboarding process for new clients, reducing response time by 20% and improving client onboarding efficiency.
- Proactively identified and resolved over 50 potential customer issues before they escalated, proactively addressing concerns and maintaining positive client relationships.
- Established and maintained strong relationships with key clients, building trust and rapport, resulting in increased client retention and referrals.
- Managed a portfolio of over 200 active clients, providing personalized service, resolving escalated issues, and ensuring client satisfaction.
Awards
- Recognized with the Exceptional Customer Service Award for consistently exceeding performance targets and delivering outstanding customer experiences.
- Received the Team Player of the Quarter award for consistently demonstrating a collaborative spirit, supporting colleagues, and contributing to the teams overall success.
- Recognized with the Innovation Award for proposing and implementing a new customer relationship management system, enhancing client interaction and improving overall customer engagement.
- Received the Customer Champion Award for consistently going above and beyond to meet customer needs, earning high praise and positive feedback.
Certificates
- Certified Insurance Service Representative (CISR)
- Associate in Insurance Services (AIS)
- Certified Professional Insurance Agent (CPIA)
- Certified Risk Manager (CRM)
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How To Write Resume For Agency Service Representative
- Highlight your core competencies and relevant experience in the insurance industry, especially in the areas of policy analysis, claims processing, and customer service.
- Quantify your accomplishments with specific metrics and results whenever possible, such as the number of claims resolved or the percentage of customer satisfaction achieved.
- Showcase your leadership qualities and ability to manage a team effectively, emphasizing your skills in motivating, guiding, and developing your team members.
- Demonstrate your commitment to continuing professional development by highlighting any industry certifications, training programs, or workshops you have completed.
Essential Experience Highlights for a Strong Agency Service Representative Resume
- Managed a team of 10+ service representatives, providing guidance and support to ensure efficient and effective service delivery.
- Developed and implemented new service protocols to improve customer satisfaction and streamline operations, resulting in increased efficiency and reduced turnaround time.
- Partnered with insurance carriers to negotiate favorable rates and coverage options for clients, maximizing their benefits and minimizing insurance costs.
- Consulted with clients to assess their insurance needs, analyze risks, and develop customized insurance solutions to meet their unique requirements.
- Resolved complex insurance claims efficiently and effectively, maximizing client recoveries and ensuring timely settlement of claims.
- Utilized industry-leading software and technology to streamline service delivery, automate processes, and enhance communication with clients and carriers.
- Trained new service representatives on insurance products, policies, and procedures, ensuring a comprehensive understanding of the insurance industry and adherence to best practices.
Frequently Asked Questions (FAQ’s) For Agency Service Representative
What are the key responsibilities of an Agency Service Representative?
Agency Service Representatives are responsible for managing client relationships, processing insurance claims, analyzing policies, and providing customer service. They also work with insurance carriers to negotiate rates and coverage options.
What qualifications are required to become an Agency Service Representative?
Most Agency Service Representatives have a bachelor’s degree in business administration or a related field. They also typically have experience in the insurance industry, either as an agent or in a customer service role.
What are the career prospects for Agency Service Representatives?
Agency Service Representatives can advance to management positions, such as Agency Manager or Regional Manager. They may also specialize in a particular area of insurance, such as commercial insurance or personal lines insurance.
What is the salary range for Agency Service Representatives?
The salary range for Agency Service Representatives varies depending on their experience, location, and company size. According to Salary.com, the average salary for an Agency Service Representative is $55,000 per year.
What are the benefits of working as an Agency Service Representative?
Agency Service Representatives enjoy a number of benefits, including a competitive salary, a comprehensive benefits package, and the opportunity to work in a challenging and rewarding field.
What are the challenges of working as an Agency Service Representative?
Agency Service Representatives face a number of challenges, including the need to stay up-to-date on the latest insurance regulations, the need to deal with difficult customers, and the need to meet sales targets.
What is the work environment like for Agency Service Representatives?
Agency Service Representatives typically work in an office environment. They may work independently or as part of a team. They may also have to travel to meet with clients or attend industry events.
What are the most important skills for Agency Service Representatives?
The most important skills for Agency Service Representatives include communication, customer service, problem-solving, and analytical skills.