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Donald Hughes
Airline Reservation Agent
Summary
Highly experienced and skilled Airline Reservation Agent with a proven track record of providing exceptional customer service and exceeding sales targets. Processed over 3,000 flight reservations per month, ensuring accuracy and customer satisfaction. Assisted customers with complex flight arrangements, including multicity itineraries and special requests. Upgraded passenger seats to increase customer satisfaction and revenue generation. Handled flight cancellations and delays promptly, providing timely updates to affected passengers. Utilized global distribution systems (GDS) to search and book flights efficiently. Provided personalized recommendations to customers based on their preferences and budget. Calculated ticket prices, including taxes, fees, and discounts, to provide customers with accurate quotes. Issued boarding passes and assisted with baggage check-in to ensure a smooth travel experience.
Education
Associate’s Degree in Travel and Tourism
June 2016
Skills
- GDS Ticketing
- Passenger Service Systems
- Booking Management
- Departure Control Systems
- Customer Relationship Management
- Travel Policies and Procedures
Work Experience
Airline Reservation Agent
- Utilized global distribution systems (GDS) to search and book flights efficiently.
- Provided personalized recommendations to customers based on their preferences and budget.
- Calculated ticket prices, including taxes, fees, and discounts, to provide customers with accurate quotes.
- Issued boarding passes and assisted with baggage checkin to ensure a smooth travel experience.
Airline Reservation Agent
- Processed over 3,000 flight reservations per month, ensuring accuracy and customer satisfaction.
- Assisted customers with complex flight arrangements, including multicity itineraries and special requests.
- Upgraded passenger seats to increase customer satisfaction and revenue generation.
- Handled flight cancellations and delays promptly, providing timely updates to affected passengers.
Accomplishments
- Handled over 500 calls daily, resolving complex flight requests for passengers with special needs.
- Reduced flight cancellation rate by 20% through proactive communication with customers.
- Processed over $1 million in ticket sales within a 6month period, exceeding sales targets.
- Implemented a new checkin system, streamlining the passenger checkin process by 15%.
- Led a team of 10 agents, ensuring seamless operations and high customer satisfaction ratings.
Awards
- Received Agent of the Year award for exceptional customer service and sales performance.
- Recognized with Top Achiever award for consistently exceeding sales targets by 120%.
- Earned Exceptional Service award for resolving complex customer queries with empathy and professionalism.
- Received Employee of the Month award for consistently going above and beyond to assist customers and colleagues.
Certificates
- IATA Foundation in Travel and Tourism
- IATA Passenger Ticketing and Sales
- ARC Travel Agent Training Course
- Customer Service Excellence Certification
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How To Write Resume For Airline Reservation Agent
- Highlight your customer service skills and experience in your resume.
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Essential Experience Highlights for a Strong Airline Reservation Agent Resume
- Process flight reservations accurately and efficiently, ensuring customer satisfaction.
- Assist customers with complex flight arrangements, including multicity itineraries and special requests.
- Upgrade passenger seats to increase customer satisfaction and revenue generation.
- Handle flight cancellations and delays promptly, providing timely updates to affected passengers.
- Utilize global distribution systems (GDS) to search and book flights efficiently.
- Provide personalized recommendations to customers based on their preferences and budget.
- Calculate ticket prices, including taxes, fees, and discounts, to provide customers with accurate quotes.
- Issue boarding passes and assist with baggage check-in to ensure a smooth travel experience.
Frequently Asked Questions (FAQ’s) For Airline Reservation Agent
What are the key skills required to be an Airline Reservation Agent?
The key skills required to be an Airline Reservation Agent include excellent customer service skills, the ability to work well under pressure, and the ability to multi-task. Airline Reservation Agents must also be able to use global distribution systems (GDS) to search and book flights, and they must be familiar with travel policies and procedures.
What are the career prospects for Airline Reservation Agents?
Airline Reservation Agents can advance to positions such as Customer Service Manager, Sales Manager, or Operations Manager. With additional experience and training, Airline Reservation Agents can also become Travel Agents.
What is the average salary for an Airline Reservation Agent?
The average salary for an Airline Reservation Agent is $40,000 per year.
What are the benefits of working as an Airline Reservation Agent?
The benefits of working as an Airline Reservation Agent include the opportunity to travel, meet new people, and help others. Airline Reservation Agents also receive discounts on travel, and they may be able to take advantage of other perks, such as free or reduced-price tickets for family and friends.
What is the work environment for an Airline Reservation Agent?
Airline Reservation Agents typically work in a call center environment. They may be required to work irregular hours, including weekends and holidays.